Pollo Tropical
| Address: | 1635 Scenic Hwy S, Snellville, GA 30078, USA |
| Phone: | +1 770-736-1129 |
| Site: | pollotropical.com |
| Rating: | 4.2 |
| Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM |
Location
Photos 100
Reviews 13
RE
renee mayo
Tonight I had the worse experience that Ive ever experienced at any restaurant of this caliber. I ordered food that was not correct. And when I brought it to the managers attention. She was rude, unprofessional, disrespectful, insulting, and unapologetic. She challenged me on whether my food was cold or not. Which my shrimp were ice cold. She then demanded that I do not talk to another customer who had asked me to feel the cold shrimp. Not once did she try to accommodate me. She then threatened me and said she would do something to me. After I responded to her she then called the police. And I did too. She threw my money on the counter and she gave me a bogus business card for her Regional manager. This manager was so unprofessional Ive never seen any thing like it. The police came & she lied (of course) and she had the audacity to ask them to ban me from that location. I would never ever go there in my life anyway after that unprofessional treatment & cold food. I frequent the Johns Creek & Alpharetta locations & never have had an incident, nor a wrong order or cold food. I will contact their corporate office and will contact the Better Business Bureau. The worse unprofessional experience Ive ever had.I do not recommend this place ever, ever again.
KA
Katrina Wright
Oh how I love Pollo... however.. this location has been a nightmare for me from they minute they opened.. My first experience I sat in the drive through for 40 mins only have to have repeat my order at the window.. and when I got home, my food was wrong.. I asked for a small chicken tropichop (add black beans), when I got home I had brown rice, black beans and lettuce.. nothing else. I took a pic of it and returned about a week later an the manager was nice enough to give me a free meal.. the grilled wings (only reason they got 2 stars) are good but when I got home with that one instead of me having plantains I had corn soufflé.. But I tried again.. I ordered another tropichop on another occasion.. this time with half brown rice and half lettuce as the base.. well they remembered everything but the lettuce.. but I must be crazy because I gave them yet another try and ordered their chicken quesadilla wrap.. sigh.. for the cost I couldve gotten a full meal somewhere else rather than the snack size (fits into a dessert container) meal that they gave me. This is definitely not the type of food or service I was expecting being that I almost lived at Pollo in Miami!
MI
Michael Post
Overall happy. I will be coming back. I got the pork roast. It was good but it is something that I can make at home. In fact my mom used to make it a lot with a crock pot. The guava BBQ sauce was really good as was the standard. The yellow rice was good but the mixed veggies in it were rather bland and detracted from it. They also have white and brown rice. Tried the fried yuca. Not bad but Im not sure how its supposed to taste, never had it before. Next time Ill try the chicken and the other rice. Edit: tried the grilled chicken breast (boneless). It was great. Tastes like it was actually grilled unlike a lot of other fast food places. White rice was very good but honestly its steamed white rice. You cant screw that up. Ill be coming back
DY
Dyamond Robinson
When this place first opened I was there everyday that I was at work being that it was so convenient and they have healthy choices. The past couple of visits, maybe last 4 has not been a good experience. Ive noticed several staff changes and the food has not been good at all. Ive had a long string of hair in my food, Ive been given the wrong food, my food is now always cold and the list goes on. I know I could go elsewhere but I try to be understanding that things happen. Today its cold and bones are in my rice so I think this is the last straw for me. This Is the first review I have ever written so I really am not pleased.
MI
Michael Guinyard
From the time, I walked in the Cuban already kicked in to my taste buds. The floors were spotless and not a single bug in my vision. I could tell if the place is clean the food must as clean as it is. About the only problem, I had been that the bread was not very hot. actually it was more of cold. The ribs were delicious the amount of BBQ sauce was right it was not sloppy. The yellow rice had a kick to it. But when I put the garlic on it was, oh my gosh. After I was finished I used to restroom. The was restroom was clean and no Urine left in the toilet. By the time I walked out ,I wanted to go back in.
LU
Luke Preiss
Its good food but its not pollo tropical. I know what the original taste like because I grew up around Miami when they first opened up. Had such high expectations from it but its bland, the chicken is a lot more greasy, the mojo sauce is HORRIBLE and not real mojo sauce, the rice is under seasoned, but the black beans are ok. Definitely disappointed with the food quality with how it used to be to how it is now. For someone who doesnt know pollo tropical, they might like it but its just not the same....
SH
Shorty Low
This is my 1st time at this location. Im giving it a 3 only bcuz my food was good. I would have given it a 5 bcuz I love this place, but the dude at the drive through wasnt trained properly and he had me going back & forth asking for all white meat for my 1/4 chicken meal tell me I could just have white meat when I KNOW I can. He finally gave it to me!!
MA
Maria Mason
Everyone is always friendly and the food is usually fresh. The menu is also economical. I strongly recommend the Tropichop with Poyo Poyo sauce. Sign up online and they will send you coupons from time to time. Their French fries are good. Stay away from the corn fritters. I love that you can go in the lobby or order through the drive through.
JE
Jeremy Haney
Friendly cashier. But the food is way too overpriced for the very small portions they serve which looks nothing like the portions in the pictures and i was extremely disappointed . I will spend my money at other restaurants where i get my moneys worth
MA
Marcus Frady
Place was slow, service was piss poor to say the least. Tables outside were about to fall apart literally had to tighten the bolts myself. First time coming to this location most definitely will be the last. Ill stick to the one in Lawrenceville.
CA
Cadence Glass
The food is delicious, and the service through the driveway was decent. The wait was a bit longer than most fast food (7-10 min) but thats totally acceptable for the quality. Will definitely go again. *sidenote* The plantains are delicious.
FA
fausttattoos
Pretty good food at a decent enough price. Staff is lacking. Manager was a mess too. Mistake on order and manager couldnt figure out the receipt and wanted to double charge us . Weird and didnt make much sense. Maybe Ill try it again
CA
Casey Fronek
Very nice, large location. Plus, they just have great food all around. Get a tropi-chop -- it is basically an affordable burrito bowl. And, regardless of what you get, try some cilantro garlic sauce and you will love it!!
