|Address:||81 Fairview Rd, Ellenwood, GA 30294, USA|
|Working:||6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 7AM–12AM|
First of all, the speaker was broken, so we had to wait in line for several minutes to order at the first window. Once I got to the window, I was informed that they were out of fries (really, HOW DOES THAT HAPPEN). Okay, fine, would have been nice to know BEFORE waiting in line, or while there was a MENU with OPTIONS in front of me. I order, then get my change... 35 cents in PENNIES. Then I wait, wait, wait until I get to the second window. I literally sit there for 8 minutes before anyone opens the window. I sit there and watch them giving people inside the french fries that they were out of, while my toddler asks repeatedly for his sprite. No one is acknowledging the fact that Im there, waiting for my food. Finally, someone comes to the window, and I politely ask for fries instead of onion rings. She says theyre out, I say I can see them, she says they just ran out. I said what is going on, I just saw you giving them to people. She huffs at me and goes and gets someone else. I cant even get into that. Her name was Regina, she said she was the manager, and she was the absolute RUDEST person I have ever encountered in food service. On top of everything else, when we got home (we live across the street, literally 1 minute drive), the food was ice cold. Not even warm AT ALL. And Im pretty sure my coke was half water. :( We used to go here all the time because the play area is clean and my toddler loves it, but I will NEVER go to this Burger King again.
Consistently lengthy waits during both breakfast and evening hours. On two occasions the establishment wasnt opened @ 7:30am on a week day and I waited at the drive through for more than 3 minutes and upon driving to the window, an employee motioned with her hands that they were not open. The intercom system for the drive thru is frequently out of service. We usually enjoy the food; however, the service isnt up to par.
This place is a freaking dumpster fire on a consistent basis. One day I show up for breakfast and the ONLY employee there says they are closed cause nobody shown up for work. Today, at 8am, they were completely out of biscuit, which is VERY hard to believe seeing they are NEVER busy. I hate this store and believe it was built on Indian burial grounds and is cursed to fail. Never disturb the dead Burger Queen
June 27, 2015 Score: 68 Grade:U Burger King #13368 81 Fairview Road Ellenwood, GA Violations: Hands clean and properly washed Management awareness; policy present; reporting Food-contact surfaces; cleaned & sanitized Time as a public health control; procedures and records Posted: Permit/Inspection/Choking Poster/Handwashing Insects, rodents, and animals not present
We bought $52.00 worth of food to get home and find that three peoples orders were missing. Drove all the way back to talk to manager and get the food. She gave no apologies and asked me if I was sure these were missing. Pretty much called me a liar. There was 15 people in line and when this happened they all left. People were angry because they were so slow.
The Womens restroom smells sour.. Horribly FOUL!!!!! I spoke to the manager he says there is nothing that he can really do, and that he just got here.. LIE! This restroom has had quite a few problems over the past two years... The same time span that the manager has been here... The quality of the whole business, overall, has went has decreased...
I hate rating them only three stars but everything fluctuates from great to poor that I have no choice. Most of the time the food is good. Restaurant has leaking issues by the side entrance that have been ongoing for at least a couple of years without being repaired. The coffee is either ok or terrible! Management changes as often as the wind.
I have never in my life went to a Burger King with service like this even the crew member did not respect the manager that was on duty they gave me hamburgers that came out of the microwave and not off the grill. didnt understand that so I am telling you that yall please help this Burger King at this location thank you and have a blessed day
Poor service, slow, and more interested in making a quota than worrying about customers. I have 3 children, we used to go there a lot. then it started going down hill. In the winter the play area has no heat and the summer no A/C. We will never go back to that dump again.
I basically grew up in this place but over the years its gone down hill. They never have the food I want. Also broken doors, no ice, and broken drive through equals a very unhappy experience. On top that its filthy inside and bad service. I hope they fix things.
Customer service can be improved. Youre standing at a cash register waiting and employee at another register, the employee can at least say I can help you here, oppose to just looking at you like youre crazy.
A Private User
One of the worst Burger Kings Ive ever been to. The food is okay, but the customer service is awful. They will mess up your order, then give you attitude if you complain.
Extremely slow. Food wise Burger King is Burger King if you like it in general you will like this particular one. However, be prepared to wait a little bit longer.
Have had good experiences in the past but the staff and especially the manger were very rude and disrespectful. Will not be returning to this location.
The Burger King on Fairview Road definitely needs Improvement you asked for fresh food you get food thats been sitting in a broiler and is dried up
I ordered 3 veggie burgers, waited forever just to get to the window and someone in the back yell "We aint got no veggie burgers". Really!
Manager was polite and helpful in making me aware of the specials. Food tasted good, in line with what is to be expected from Burger King.
This Burger King has gotten a whole lot better. They must have changed management. They arent great yet, but they are getting there.
Very poor management and staff is never on point! Been going here for almost five yrs and the play room still has no ac/heater
Lloyd Watson Jr
Their service was quick and on point so out the door i went within a matter of minutes. Place was clean and organized.
I do eat there some times. There big fish sandwich is tasty. The employees seem like they rather be some place else.
Food was cold, place smells like old tags, floor was slippery, drink machine wasnt clean, but the cashiers were nice.
They have got to be the slowest fast food place in Henry county. Its a wonder they are still in business.
They never have anything!!! Ran out of ice, onion rings, smoothies and customer service is horrible!!!!
Do they know how to answer a phone? Reasons why people do not support black management. SMH !
I really miss the whopperritos and they were so good. Also I upset about pie that I wanted.
To keep it short Service was bearable Wait time was okay Food gave me a stomach ache Flies.
Okay I love Burger King, but this one suucks, wish they would change things
Service is slow could be a little bit better as well as customer service