Burger & Beer Joint Pembroke Pines

Reviews 5

SU

Sunni DeGracia

This is the worst Burger and Beer Joint! I worked in the service industry in various restaurants for over 6 years and I am extemely appalled at the way this restaurant handled my table. We arrived at 7:30pm and our order was taken at approximately 8:00pm. Around 9pm when our food still did not arrive and since the restaurant was not super busy... we finally asked for a manager. The manager came (did not apologize) just said with an attitude that the kitchen was backed up and she was getting out food out to us now. Another 30+ minutes went by and our food still did not arrive. I went to ask for the manager again and the hostess were not very helpful. We told them that if it was going to be much longer then we were going to leave and go across the street to Anthony s Cold Fire or Chipotle. The hostess were not very helpful. Our food finally came (1.5 hours after ordering) and when it did we were very disappointed as some of the food was cold, some of the burgers were missing toppings, and some people were missing sides. We told the server and all she did was bring out new sides. The manager never came back over to discuss the issues with the food. After we ate, the server dropped off our checks. The manager did not comp anything even though we had an hour plus ticket time, our food was cold, and we were missing items. So we asked for the manager. When the manager came out she was super rude. She made it seem like it was our fault and yelled at us. She never apoligized for anything. All she did was put a police discount on our checks of 25%. We thought that was weird that instead of comping items she put a police discount on our check and the server advised us that the manager had to comp so much food lately that she was out of comps.The server then advised that what happened to us happens all the time and that it was the worst Burger and Beer Joint. Further, the server told us that she was transferring to Brickell location because she couldnt stand this location. We finally left the restaurant a little after 10pm and needless to say I will never be going here again. Save yourself the headache there are so many other burger restaurants in Broward.

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AL

Alfred Barrientos

While we were seated immediately and our orders were taken, the wait for the two burgers was over 30 minutes. During that long wait, I saw 2 orders get sent back to the kitchen and two tables get up and leave because a waitress did not even take a drink order. Once our orders arrived, my dad and I took two bites and noticed that our burgers were not to order. I ordered a medium and recieved a well done, while my father ordered a medium well and recieved a medium rare. Needless to say we called for a waitress and when one came (not our tables waitress) she offered to get me a new cooked to order burger but offered my dad the same burger he bit into twice already but just cooked a little more to get from medium rare to medium well. Never heard of that before. Soon enough our actual waitress came by and ordered us both two new burgers cooked exactly to order and delivered by the manager and the rest of the night went by normally. I gave two stars because the burgers themselves are delicious creations that deserve a service of the same quality. For a burger place that I have frequently enjoyed and recommended to many friends, this was a complete letdown. While you could say that this is a one time thing, seeing two orders sent back and tables leaving because of no service in the same night does not encourage another visit anytime soon.

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SP

Spencer James

This place should have 5 stars but they lack at simple take out orders. I placed an order a couple of weeks ago and the hostess was very polite. I drove over exactly 30 mins after placing my order. When I arrived, it seemed as if my order wasnt ready. I then was told to stand at the front of the restaurant by the front door. I ended up waiting about 20mins at the front of the restaurant after waiting 30mins to leave my house. I only ordered two Medium Burgers. The place wasnt busy so I wasnt sure exactly why I had to wait that extra 20mins. I then checked out at the hostess desk. In brickell there is another B&B location and I hope someone from the Pembroke Pines location sees this. In brickell location all take out orders go to the bar. This prevents people from standing awkwardly at the hostess desk. It also allows me to sit and maybe have a beer while a wait that extra 20mins. I would then pay at the bar instead of having the hostesses ring it all up. If that place was busy, standing up front wouldnt be a good idea. People constantly going in and out and I am just standing there. Plus the hostess shouldnt have to do that especially if the place was swamped.

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KI

kim zeichner

absolutely horrible. walked in @ 5:35pm was seated pretty quickly. took a bit of time for the waitress to come over. she took our drink orders. came back about 5 minutes later for our food order. we had to repeat ourselves three times because she kept writing the order wrong. by now it is around 5:55pm. at 6:25pm we asked to speak to the manager because we still had not gotten any food, yet the table next to us hadnt even given their full food order and had already gotten their appetizer. the manager Rick didnt even come over to the table. he went to the kitchen and asked it 44 was up. he and the waitress then proceeded to bring us a partial order. he didnt even try to make the situation right by acknowledging their mistake. he took the burger, which was not made right, back to the kitchen and said he would expedite the order. we then went to eat our appetizers which were ice cold and soggy. who knows how long the food had been sitting up there. we got up from the table, walked to the manager and told him that we were leaving and we offered to pay for our iced teas, which he graciously told us not to worry about. If we could give zero stars we would.

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AD

Adriana Rivas

Went for lunch to celebrate my little brother and my birthday. The place was pretty empty and yet it took forever to get our food, which consisted of 2 burgers and 3 salads. Cant imagine how it could take so long to make a salad. When the food got there, it was mediocre at best. The salads were all mainly cheap iceberg, with hardly any proteins or additions. My burger tasted horrible. The bread was soggy, the cheese barely melted. The red pepper was just a slice of a raw pepper thrown on, and the burger wasnt even that warm. The meat itself was questionable. No grill marks and just dripping grease. I basically ate the fries and only a few bites of the burger. The waitress was nonexistant. She only checked on us once, never apologized for the wait, or asked if we needed anything like refills. Im pretty sure they knew we werent happy with our meal and were avoiding us like the plague. She came, gave us the check without even asking if we wanted dessert. For all that we got the price was super expensive and unreasonable. $15 for a cheap iceberg salad without hardly anything else? Never again. What a waste for a birthday lunch.

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