Caribou Coffee & Einstein Bros. Bagels

Reviews 4

JU

Juliet LeMay

Im under the impression that everyone is new or doesnt care. I have come across maybe 2 employees that seem to have a genuine attitude and knowledge of what they are doing. I was super excited when I found out there was a Caribou by my new work location as I think they are one of the best. Ive also worked there, so I know how this works. Not trying to knit pick, but wow, it was awful...and embarrasing. Ive been there 3 times in a week and a half and each time was a struggle. The first time wasnt too bad, just took a bit longer than it should have and the guy had no clue how to make it. But, he found the cheat sheet and made a darn good drink. Side note: Im also a bit annoyed that when I order a HoHo Mint Mocha, I have to tell them how to top it. I get the chocolate and whip part, but the peppermint on top? Great job, corporate for making that one annoying. And the visits just got worse. 2nd time, I waited up front for a while with no one up front. I finally had to call their phone number to tell them I was up front! No apology, the girl just kind of mumbled something. 3rd visit: I had to make the sad decision that I wont be going back. The guy that took my order had no clue what he was doing. I ordered a bagel with smear with this coffee order and all hell broke loose. He asked me several times what smear and he still rang it up wrong. I had to let the guy know behind the counter. He also didnt understand the choices for chocolate for the drink. He talked to someone and came back and told me what I chose was the standard. Ummm, unless Caribou has lowered its standards, its always been 3 choices! Heck, they have FOUR different whipped creams, so....he ended up adding the note see me on the drink and I had to explain to the barista my simple drink order again. When I got the drink the lid was oozing with whipped cream and it looked like the mouth part had been wiped. I didnt trust this and asked for a new lid. And that bagel I got looks like a dinner roll. Half the size of a normal bagel and it lacks the hole that makes it a bagel. There was no one in line when I got there and it took 10 minutes from start to finish. Im so disappointed as the drinks have all been spot on, but the service is awful.

ME

Megan Hayes

I went through the drive through yesterday afternoon. I ordered a garden egg white and ham sandwich on an Asiago bagel (with a regular sliced bagel, not thin like they usually do it) and a large iced coffee. There was a car in front of me who placed their order and pulled up to the pick up window. They waited for approximately 5 minutes before the passenger of the vehicle got out of the car to go to the store and see what was going on, because they clearly had not been acknowledged yet. FINALLY... after another 2 minute wait, they got their food. Then I pull up to the window. I could see my iced coffee sitting right inside the window with no server to be found. I waited... for 6 minutes until I almost drove away and went to firehouse subs instead (I should have went there to begin with). As I was putting my truck in drive, someone came to the window and I scoffed and said I was about to leave because that was a ridiculous wait time to even be acknowledged. He said "sorry" and that he was helping someone at the front. I paid full price for my sandwich and coffee, and was given a blueberry muffin (which I am allergic to blueberries) as a consolation. I cant believe that this store still survives if it is being ran this way. I will never go back. My sandwich was cold, and the bagel was sliced thin - which I had specifically asked for it NOT to be. It was such a terrible experience. I wasted nearly 15 minutes in a drive thru when I could have gone next door to Firehouse, got a hot, better tasting sandwich, for less money... And even though they dont have a drive thru, im positive I would have been in and out quicker than I was at Einsteins. Im just so disappointed. It was a terrible experience.

GE

George Cole

They really need to get their act together. It may sound like an embellishment, but they actually have messed up my order every single time I have been there. We are HUGE caribou coffee fans and were excited to find out that Castle Rock was finally getting a location because it would allow me to grab a coffee on the way to work without detouring off of 25 to hit the Lincoln location, or from having to settle for rival coffee shops on my route. From day one they would make the coffees 25% or more foam, essentially making my large a medium, my medium a small, and my small a shot. Order a campfire mocha? Get a turtle mocha. Berry white mocha for my wife? After taste of spices, huh (confused by this one)? OK, growing pains of learning the coffee business. However, they consistently get sandwich orders wrong too. On three occasions I have stayed in the drive-thru because I was given the wrong sandwiches and/or coffees. No bacon on the egg & cheese? Comes with bacon, luckily I wasnt charged. Dont toast the Asiago bagel with plain shmear? Sigh.... toasted! At this point, we expect our orders to be wrong and check/plan accordingly. It pains me to give my Caribou such a low rating, but my honest hope is that this will encourage them to get better. The only reason they get a 2 star rating is because I know what Caribou can/should be. If this were anywhere else, they wouldnt have gotten so many chances and this review would 1 angry star.

GE

George Cole

Worst coffee shop in Castle Rock, by leaps and bounds. Better than it was 6-12 months ago, but still has the least friendly staff of any Caribou Ive ever patronized. I tend to let this slide because I prefer their coffee to the other shops near my house. However, today I showed up 50 minutes after opening to find an employee sitting in the parking lot and the place yet to be opened. This morning Starbucks got my money instead. 7/7/17 - Another week, another disappointment. This place makes me wish I like Starbucks more. This location is only about 2 miles from my house, yet I drive 4 miles out of my way every morning to the Caribou on Lincoln instead of the one next to my house. Today I didnt have that "luxury" because I was working from home. After sitting in the line for 15 minutes with only 3 cars ahead of me (something that never happens at the Lincoln location) I get up to the window and ask to check-in because I know I have a discount that expires today (This location also NEVER EVER asks for your perk # - and if you ask about it, they treat it as an inconvenience). So anyway, I ask to give them my number and the guy wont take my number because he "DOESNT THINK (yes think) THEIR PERKS SYSTEM IS WORKING". I wish they would just close this location because it gives all other Caribou coffees a bad rep. It never ceases to amaze me how bad the service is, and just when I think it cant get worse, they pull off a miracle!