China Palace Restaurant
| Address: | 65 W Main Ave, Morgan Hill, CA 95037, USA |
| Phone: | +1 408-779-0618 |
| Site: | cachinapalace.com |
| Rating: | 3.6 |
| Working: | 11:30AM–3PM 11:30AM–3PM 11:30AM–3PM 11:30AM–3PM 11:30AM–3PM 12–9:30PM 12–9PM |
Location
Photos 92
Reviews 17
ST
Stephanie Dunne
I had been going there for some time and ordered delivery alot. The lady (I believe one of owners) taking my delivery order was rude, short with me and told me to hurry up by getting impatient with me and saying. . "You know Im really busy here, I have a lot of people right now" ..when I paused to select my next item while placing my order. I told her then nevermind.. I dont appreciate the way you treated me, on second thought forget it. So i dont recommend this place and wont be dining there or eating from there again. There are plenty of really good Chinese places in Morgan Hill that have excellent service, to go with reasonably priced meals vs China Palace that has been so so service.. to now rude service, for overpriced food!!!
TO
Tomas Trevino
We tried this restaurant 3 times my wife wanted it to be good she loves GOOD Chinese food she had the duck twice the second portion was from a kids 3 piece chicken nugget order. And no matter how impossible it seemed the service was worse each time. The first time you humor yourself by saying they must be short staffed today or overwhelmed for some acute reason but when you go back you realize your service or lack of is by design. I could go on and on but bottom line is you will feal like we did and that is your just there to give them your money no matter how they treat you or what thier food is like youll have a better experience if you flush 50 dollars and heat up last weeks ham sandwich.
KH
Khloe Martinez
Their service is probably the worst ever!! The owner is a disgrace! No customer service skills what so ever! She is just plain rude!! My mother and I went to pick up dinner and my mother went to the counter and asked how much longer because we called in our order an hour ago! She went off on my poor mom! Yelling at the top of her lungs stating that "this is not frozen food or fast food"!! Really.....I was completely shocked! I should have left the food there but we had hungry kids at home waiting to eat! I will NEVER GO BACK!! If you can get passed the nasty attitude, your good. Food is great! But personally a waste to be treated so poorly!!!
CA
Carl Tuttle
Going to have to agree with the complaints about the service. Both in dine-in and takeout it is lackluster. Orders are often confused even after explaining multiple times and there is no effort made to make the customer feel particularly welcome or appreciated for their business. It really is a shame too - the food here is quite good (if a bit on the pricey side - but still reasonable), and we have never had a dish there that we did not like. However - the service is bad enough that now we just go to House of Siam when we have a taste for food from this part of the world.
LI
Lisa Quinonez
Not the best customer service. I had a small situation occur. Explained to the person behind the counter I didnt want shrimp. Being my 2nd visit ,placed the order and well it had shrimp. He argued with me that,"that was what I ordered". I explained that I told him no shrimp and that it was my second time. I apologized if I placed the order incorrectly. I figured it would be an easy fix. I didnt want any money back ,just what I thought I was ordering. Well.... I was stuck with a product I absolutely hated. Sadly, I wont be returning!
JA
Jason Fung
We ordered to go and it took 1.5 hours for the food to be ready. The original estimate was 45 minutes. As mentioned in the previous reviews, the service is extremely slow. Decore is nice and looks slightly updated. The food is more American Chinese cuisine than authentic Chinese. This means the some of the ingredients and flavor have been substituded for instance bean sprouts for carrots and broccoli. Overall the food is medicore but in the Morgan Hill/Gilroy its not bad. If you want more authentic Chinese food head to Pearl River.
DI
Diane Blandina
The service at this restaurant is horrible. We have tried it 3 times now as we like the food...but unless you have a few hours to waste sitting at a restaurant....this is not the place for you. OUr last visit we waited 20 minutes to get water...45 minutes for our soup and another 20 minutes for our meal. Each of our experiences have been similar. It is too bad that the service is so aweful as the food is pretty good. We will not be going back there. Three strikes and they are out!
OS
Oscar Izaguirre
Wow I had to erase my First review and re write because since my first review till now this place has made an amazing improve in everything, congratulations China palace great work, food is excellent and service super good, definitely youve earned the 5 star, keep the good work guys, still best Chinese restaurant in 20 miles radius.
TE
Teresa Zazenski
Im surprised at how many people were disappointed with the service. Ive always had good luck with the food and service, but maybe it was because I was there when it wasnt busy. The peking duck, sizzling rice soup, sauteed green beans, and pad thai are all good! The servers were all very friendly and prompt.
A
A Private User
OBSERVATION, it took over half hour to take our order and 15 minutes to get our food, there were several dirty tables and seems that they dont have enough employees to deliver good service. The food was good, service no. We will try one more time to see how it goes. R & I
DA
David Fredericks
Food is average, decor is very nice, service is poor. Considering all this, the price is a little high. However, it is the only Chinese restaurant in Morgan Hill (or Gilroy) that doesnt look like the health department skipped the last several inspections.
AL
alia helper
Had not been here in a few years, but yesterday it was awesome, the food was excellent,the service was excellent and super affordable. Wife and kids loved it as well. From now on This is our favorite chinese place, even if we have to drive from Gilroy.
AT
Atrus Winklebleck
The food was brought out as it finished cooking allowing is to finish.one course before the next came. The wait staff seemed a little frazzled and only one of them seemed to speak English fluently. The food was great and we will be eating here again.
DA
David Shaw
Food was very good. Good luck with the service. They never brought me my coke. Entrees are ala carte, dont ask if it comes with rice she got mad. They never come back to check on us. So go eat its very good food just dont ask for much. Ill go back.
MI
Mike Garnica
service sucks...was not even busy had to wait close to 10min after being seated for server to take my order...and to top it off the items i wanted to order they did not have that day "Thai Ice Tea" wtf....not impressed. ...
TR
Travis Blanchard
Food is great here, mostly served family-style, and you will never leave hungry. Prices are very reasonable for the quality and quantity of food. Service is friendly and helpful. Easily the best Chinese place in town.
A
A Private User
China Palace Restaurant in Morgan Hill is absolutely awful. Their food has hair in it, the service is slow AND rude. Save your money and go to Panda Express instead. Youll have warm food served cleanly and on time.
