Address: | 8030 Greenback Ln, Citrus Heights, CA 95610, USA |
Phone: | +1 916-726-5660 |
Site: | bk.com |
Rating: | 2.6 |
Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 7AM–12AM |
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V A Gauthier
Every time I go to Burger King on Greenback Lane, and Ill admit its only about once every other month, I get lousy service. A black woman there who is at the front counter always has an attitude. Maybe she just doesnt like white women, who knows. But she also sabotages my order. Once I decided to try the drive thru to see if the experience would be different and I got the same woman! I asked for a hamburger with mayo only. When she said, "Do you want cheese on that" I said, "No, I asked for mayo only. Just the bun, the meat, and mayonnaise." When I got to the window I saw it was the same woman and she acted like she knew who I was too. When I got my order I pulled over into a parking space to check it, knowing shes screwed with it, and the hamburger had everything on it. Im convinced she thought I wouldnt notice until I got home but I went inside and asked for the Manager. She was actually especially nice, but also a white woman so maybe the black woman with the attitude didnt like her either, because when I told her what happened she said, "I heard you say that. I was standing by her when she took your order." So the Manager also knew the woman who took my order did it intentionally. I decided to boycott Burger King for quite a few months then went back day before yesterday. IT WAS THE SAME WOMAN AT THE COUNTER INSIDE. I dont know if she has a clone or what, but it seems shes there ALL the time and works the front counter and the drive through. I asked for a Jr. Whopper this time and asked whether the meat patty was bigger than the regular hamburger and she said yes. I paid, this women went to the back to talk with the girl making the hamburgers, and guess what I found when I got my order? A regular hamburger even though I was charged twice that for a Jr. Whopper. Its just never ending with this chick. She has a giant chip on her shoulder and although Ive reported these kinds of incidents to the owner of that particular restaurant, nothing is ever done about her. NEVER AGAIN.
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Christ Cakes
O honestly hated this service. How do you mess up a 5 for $4 order. I ordered before in drive thru and asked for a fish off the fryer when I got the order 1 minute exactly later I asked the woman how long does it take to cook a fish. She said 4 or 5 minutes so I asked why am I getting it early. She had some nerve to say oh its good for 30 minutes. 30 minutes vs. Having 1 off the fryer is 2 totally different things and means they didnt give me what I asked for. After waiting 5 more minutes I got my food but my appetite was ruined. I decided to give them another try but they redropped my fish again which was an old one from earlier. They also didnt get the order right, I ordered mayonnaise ketchup and mustard. They left off the mayo off and added lettuce then they didnt give the nuggets that was on the 5 for $4. If you expedite how can you mess this up. I never complain on anyone online but this place is horrible. I will not even go there to get a drink of water because they will mess that up. CLOSE THIS PLACE DOWN OR HIRE SOME COMMON SENSE WORKERS.
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Susan Bullard Shaw
I went to the drive through to order a whopper and ice tea. I was told the broiler was down and I would have to wait at least 10 minutes for a burger. I told them never mind because I was on my lunch hour and I couldnt be late. I was two cars away from the drive through window and thinking I would just pass through after the two cars finished their orders. Five minutes later I got out and walked up to the window and asked what was wrong. It seemed the cars in front of me did want to wait for their burgers and it trapped me and three other vehicles in the line. I asked them to have the customers pull out and park while they waited and the girl told me rudely that they couldnt do that and for me to get back in my vehicle and wait! When I told her that was unacceptable she said I could wait or she would call the police. It took me almost 15 minutes to get out of there. Unbelievable!
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Chris Gonzales
I DO NOT repeat DO NOT recommend this Burger King! The service sucks! I went there a month ago, and had to wait for my order for 35 mins, only to find out it hadnt even been started. Needless to say got a refund and went to Wendys. I wrote to corporate and they sent me a canned Email and a coupon for a free Whopper. Went there tonight, to use the coupon, and was told they didnt accept it because it was for delivery! WHAT! This was without the person Melina even looking and reading it! I explained it was a corporate coupon, and she still insisted it was for delivery! I asked to to tell where it said it was for delivery! IN FACT, it says right on it that it is not valid for delivery! She argued until she read it! Then it was apologies all over the place But, too little too late AGAIN! Dont go here they are horrible at customer service!
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Art Howell
The restaurant was dirty, there were flys,there were no napkins, the soda fountain syrup was not mixed properly, the children area was closed down, there are people hanging out in the parking lot, the landscape looks terrible, the employees are not friendly, the display cabinets are empty. A lady came in with 5 children and they were out of control yelling and climbing all over the tables and chairs. I should not have went, because just last week I went to the drive up window in the morning, I wanted to try the pancakes, well an employee yelled through the speaker, WE AINT GOT NO PANCAKES. Take a chance, maybe you will like it, I wonder why BK ,doesnt go to McDonalds and see how they are doing it.
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angel Esparza
This place was crappy dont trust any ones 5 star reviews they just so happened to commme on a good day every day is bad no syrup in foutains my food was late and the girl gave me frys probably the onky girl who cares about service the cooks didnt want to cook on there phones had to be told to cook. One of the guys here i talk to about the syrup in fountains all he could say was oh thats weird and walked about idiot do your job never coming back mcdonalds has better customer service. The frys use to be really good here but now idk what there serving please dont trust anyone 5 star review not a good or safe health place to eat.
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Miranda Dodds
Im not usually one to complain in fact I never have written a bad reveiw... but went here this morning for my second time hoping the customer service would be better than the first time...it wasnt...food was great and fast but lady was rude and had bad attitude...not only to myself but every single other person that I watched and heard order. Very snippy, sarcastic and seemed like she was being inconvenienced. Also every table I tried to sit at was so dirty and covered in food. Counter tops and trash cans looked like they hadnt been wiped down in months. The staff here definitely needs to be re trained!