Cold Stone Creamery
| Address: | 10210 W McDowell Rd #160, Avondale, AZ 85323, USA |
| Phone: | +1 623-932-9205 |
| Site: | coldstonecreamery.com |
| Rating: | 2.8 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 66
Reviews 24
GA
Gami Sharifi
This location is terrible. I placed an online cake order 48 hours in advance. I receive an email 24 hours before my pickup stating the store never confirmed the order and I should call them. 3 phone calls and 1 voicemail later, I never got the order confirmed or a return phone call. Conveniently, I receive an online confirmation after leaving a voicemail. I show up at my pick-up time, my cake isnt ready and I wait another 30 minutes. The manager never told the cake decorator to write happy birthday on the cake so the girls working tried to write it themselves. The writing was smeared and the name was spelled wrong but they tried. The management at this location is awful and if Im paying $65 for a cake, I shouldnt have to call 3 times to confirm my own order after giving 48 hours notice then wait 30 more minutes after I arrive so the girls can spell the name wrong. Just ridiculous. Next time Ill get my $65 cakes elsewhere
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Luisa Sanchez
Service was HORRIBLE. It took the kids a lomg time to come out of the break room to greet us and they were fighting about who was going to help out. The looked like they were high school students by themselves running the store at night. The place was a MESS. Tables and counters were disgusting. One of the girls started putting away the toppings before closing time and then told us they were out of it when I could clearly see it on the counter behind her. Extremely bad service!!!
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Eric Reyes
We have been coming here on different days of the week and weekend, but no matter what day we come here, we are bound to wait AT LEAST 30 minutes. Not only that, but the Signature Creations arent made how they are supposed to be some are sloppy and already melting by the time we are able to start eating the icecream. We only come here because its the only one around the area. Definitely will elongate the times I come here to see if new people are around with better skills.
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Samuel Vazquez
waited in line for over 20 mins just to be told they were out of smoothies. .. how is that even possible . and then waited another 10 mins . not the best 1st time experience . ice cream wasnt even good. . dishes shouldve been cleaned better. this place needs a new management ASAP
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A Private User
I honestly hate Cold Stone Creamery. A lot of people disagree with me, but I personally didnt like it. The vanilla doesnt taste like vanilla. I had a regular vanilla with hersheys, took a couple bites and gave it to my brother. Not good. and not worth my money.
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A Private User
Love it!!!! My fav is the cheese cake ice cream with graham cracker, caramel, and banana toppings...amazing!!! I also just tasted the pumpkin pie ice cream with whip cream and graham cracker toppings and it was to die for!!!!
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Devyn Butts
Worst experience EVER going to any ice cream place!! I waited in line for 30 minutes because the 3 girls working were taking their sweet a** time. I left without any ice cream and in a very unhappy mood. Horrible.
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Missy Huber
Long slow line, i ordered a hot for cookie and my cookie was not hot.. tasted like he just grabed it outta the cookie box and slapped icecream on it.. so much for a warm cookie with the melting effect.
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Chels Rench
Im confused by the bad ratings. Weve been a here a couple times and its been great! We love cold stone, and the ice cream was totally delicious! And we didnt have to wait long either time we went :)
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Katelyn Austria
Do NOT order the "hot for cookie". All they did was microwave the cookie and it was served hard as a rock.. Not warm at all! We asked for a new one which was still cold!
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Jack Winemiller
Love stopping by CSC but this one closes at 11 not midnite like website says..... ...SOMEBODY BETTER CALL GOOOOGOOOOUUULLL. AND ITS NEXT TO A HUGE MULTIPLEX THEATRE...WTF
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Harrison Hamada
Its fun for kids because they can customize, but very mediocre quality ice cream. But it is expensive relative to the quality. The only reason to go here is novelty.
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Viviana Perez
Slowest workers ever. I waited 25 minutes for a smoothie and an ice cream cone. And the tables and chairs were disgusting! Just go to Culvers.
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chrisg1328
I wanted a dipped waffle cone, but they were too busy to make me one. At least they said they were sorry politely. No purchase, I just left.
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Nicole Salazar
Worst customer service rude employees all the ice cream had freezer burn all over it and employees arent even trained to do returns
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A Private User
Overrated, charge too much for toppings!!! This location is never clean.
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Je Black
Waited 20 minutes before they actually were ready to make my ice cream.
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Medgar Haynes
Maybe the worst cold stone ever. Always understaffed. No urgency.
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Joe Formica
No parking at this location so I went to culvers .
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O Muratalla
Good ice cream selections and friendly service.
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Tiffers J
Yeah a little slow service but always busy.
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Tai Cook
Bunch of ignorant teenagers work here...
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Monique Jackson
Great ice cream!!!!
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Mayra Robles
Great service
