Chicken Factory
| Address: | 529 Washington St, Hoboken, NJ 07030, USA |
| Phone: | +1 201-683-8243 |
| Site: | chickenfactoryhoboken.com |
| Rating: | 3.7 |
| Working: | 10:50AM–9:40PM 10:50AM–9:40PM 10:50AM–9:40PM 10:50AM–9:40PM 10:50AM–10:40PM 10:50AM–10:40PM 11:50AM–9:30PM |
Location
Photos 57
Reviews 20
DO
Domenick Amato
This place has good food - not great, but good. Where it fails dramatically is in customer service. My first time was in person and the woman behind the counter was pretty much annoyed that I had questions. She was dismissive and seemed more interested in watching her baby sleep in the cradle behind the register than serving me. It was early afternoon - I was the only person there. I went for a twenty minute walk only to come back and find my order was only half prepared. I figured it was a glitch but then she literally threw my food at me like she could not be bothered. I figured Id try again another time so I ordered in. The guy on the phone was polite and, while slow, my order was perfect. Tonight we ordered via GrubHub. The notifications showed that our food was on its way. A half hour after it was supposed to have arrived - nothing. We called the place directly and the dreaded lady was there. I pressed her and she blamed it all on GH but I wasnt buying it. She finally caved and admitted our order had not been processed or cooked yet! One hour and forty minutes later and not even processed!?!? Rather than apologize and offer to make good she got rather defensive on the phone and slammed it down on me. I call Grubhub and they were appalled and stated the restaurant had been negligent in its notifications. I had people over on a Saturday night so I had no choice but to wait rather than cancel. GrubHub called her and I dont know what they did but we got a call from her 2 minutes later profusely apologizing and she told us our food would arrive within 15 minutes. It did. Grubhub followed up and offered me a deep discount on our order. I am in no way being sexist but that woman is a horror and really brings the place down. She needs to either step up or step out. Again, the food is fine but not spectacular enough to warrant the inconsistent and rude service you get. They must rely a lot on Stevens students because with ordinary clientele they are tone deaf - well, at least she is. I will never order from there again.
PE
Peter Kim
As a Korean American who lives in Hoboken, Im torn about giving this place a poor review because this is the only Korean-ish restaurant in Hoboken and I wish there were more. But as much as I tried to like them, I just didnt enjoy my experience there. The chicken was okay. We got a mixed drumstick/wing plate. I think the wings are better because the proportion of batter to meat is probably higher and you get more of the tasty flavoring. The chicken was pretty good but it not as good as Kyochon. At first, I thought the chicken was overpriced but when I got through my meal, I was pretty full so its deceptively filling. The bibimbap was pretty bad compared to ones youll find in Koreantown. I would not recommend it unless you really cant eat anything else. I thought the eating experience at the restaurant was pretty poor. They should give people hand wipes since it is chicken. Also, even though it wasnt an extremely hot day, it was still fairly warm and they didnt seem inclined to turn the A/C on, which made me think they were really cheap and stingy. I think Im going to avoid this place and just drive up to Fort Lee or go to Manhattan for Korean food.
TI
Timothy Auyeung
Never ordering from this place again.....ordered at 8:25 and it is now 10:06 and their store is supposedly closed by now and they still havent delievered. If I could cancel the order I would but it was ordered online. BonChon from Grove St would have been better and faster! Update its 10:10 and they finally delivered cold french fries and half warm wings. We ordered a large and small wings with fries and it took 1hr 45 minutes. This is a disgrace to the food profession and they should be ashamed of themselves for even saying they delivered. Note to EVERYONE dont order here!! Bonchon from Grove St is much more deserving of our money!
SH
Shouyuu Sembei
The food is delicious, but the service is frustrating. Ive walked in 30 minutes before closing to be told they wouldnt take my order because it was too late. I tried to order delivery and was told I was too far, by one block and they were too busy to bring the food. Other restaurants dont have these problems. Chicken Factory needs to figure out how to serve customers better. When I want food from them Im beginning think the answer will likely be "no."
IA
Ian Tyger
Some of the best chicken Ive ever had, its not very heavily breaded and very crisp. The two flavors they offer are both great and you cant go wrong with either of them. The only points of consideration are that the wait can be 30-45 mins for prep and the food can be a bit pricey. All things considered its definitely worth it and some of the best chicken Ive had.
JE
Jerrold Anguiano
This place is my new favorite place. Every time I want to eat Chicken Factory Always go this restaurant. All the food are so delicious of course and very nice services. I want to give more than 3 stars if I could.
SA
Samantha Benvissuto
Your delivery guy needs to learn how to read. Went to the wrong building and then just cancelled my order so I never got my food.
SA
Sam Hui
Horrible delivery service. Waited more than one hour and chicken still not here, despite $2 delivery charge + tips. AVOID!!!
AN
Anthony Pignotti
The food is great, theyre usually busy so keep calling. If it goes to vocal ignore it and call back, trust me theyre open.
MA
Max Polun
The chicken is great. Bibimbap is more of a rice salad, but good. Can be a little slow if you dont order ahead.
SH
Shinice Lezama
HORRIBLE DELIVERY SERVICE!!!!! I waited an hour and a half for some wings!!
CH
Chris Shimmin
Service was kinda slow but Ill be back for the fried chicken! So good.
YI
Yiming Wang
本地最好吃的炸鸡
ST
Steven Bennet
Great chicken wings and also good kimchi (if thats your thing).
ZE
Zezhou Li
Great Chicken meals, lunch special with low price.
CH
Chuxiao Chen
I made an ordered at 8pm and got my food at 9pm.
JA
James Chen
Best Korean style fried chicken in town.
A
A Private User
My girlfriend and I really like it
MY
Myles MacRae
The fried chicken is top notch.
ED
Edward Monero
The chicken tastes good...
