Address: | 111 W Andres St, Tomah, WI 54660, USA |
Phone: | +1 608-374-2115 |
Site: | awrestaurants.com |
Rating: | 2.2 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 10AM–9PM |
NE
Neil Scheckel
I ordered my food as the third car in a line in the drive thru. After 20 minutes I all finally able to pull up to the window. Im not exaggerating. I ordered at 1:55 pm and got to the window at 2:16. I asked the worker at the window how long it would take for me to get my food. She confirmed my order with me, rummaged through two bags, and then said she had no idea how much longer it would take. I did not give them my money.
WY
Wynora Harris
I didnt go into the establishment I went through the drive through. It would have been a much better experience if they could have gotten the order correct. But the biggest issue I found is the extremely long wait and no one is talking to you nor being apologetic for the problems with the order or the long wait time. Really bad customer service. Waiting more than 20 minutes is too much for drive through service.
ER
Erik Hentz
Ridiculous wait time. Initially went through the drive through, you couldnt understand the person on the other end. Then went inside and waited 30 minutes to order and the person at the counter was something else. Told her my order and she just stared at me, then finally said is that what you want. Food was like warm when we got it. By far worst experience at a fast food restaurant..
KE
Kelly Schulz
Waited ovet 20 minutes and only customer there. Staff were loud and laughing outloud at the register. The female staff kept running to the restrooms to hide from the male workers. Very unprofessional. Food was cold when finally received.
MY
Myles Carpenter
The food was edible but lukewarm took about 15 minutes and was incorrect. Didnt have time to get the order corrected and ate what we got. Probably wouldnt return. They need to focus on speeding up the process and improving customer service.
NI
Nick Rhea
Can only give them a 3/5. I cant really blame them as much as it is the connected Long John Silvers. The LJS really overpowers the A&W food with that of fish smell and taste. I wish they would just buy out LJS and kick them out.
BR
Brian Knutson
Waited 30 min for a basic cheese burger and hot dog. Didnt even get the order right - asked for cheese dog and got no cheese. Way too long of a wait to bother trying to correct. Will not return.
TI
Tim Hammes
Worst fast food experience I have every had. It took forever to order and receive my food. Three people didnt receive what they ordered. The place needs management help!!!!
HO
Horakireį Falcon
Waited in the drive up for 10 minutes, the car in front if us didnt even order. There were only 4 cars in the lot so they couldnt have been that busy. No lunch here.
MI
Michele Ellingsberg
Burgers were cold, chicken sandwich was disgusting, fries were old, onion rings not cooked long enough, Mac and cheese was goo.. Never recommend anyone eat here!!
DA
Dan Carrion
Food was very tasty, but took them a while to make it. I stop here whenever I pass through the area, and it seems like it took longer than normal this time.
LO
Lois Stellflue
2 people ahead of us, it took 15 minutes to order. It took 45 minutes to get our good. Oh and the special was fish and shrimp, NO SHRIMP!!! THIS IS A JOKE!
BR
Bryon Rachu
Terribly slow service. The person running the cash register didnt know what they were doing. Saw multiple people come back up with a messed up order.
RO
Ronnie Davis
This place is also a Long John Silvers which is why we always go there. Food is usually good. Service is sometimes not so good.
CO
Cody Albrecht
Service is AWFUL! Way too much salt and grease. Missed half of our order and waited 15 minutes! Food didnt even taste good.
BR
Brian Costello
The burgers are cooked just right here each time. The cheeses curds are always hot and fresh. The restaurant is clean.
DA
Dave R
Dirty. Dinning area, bathrooms, condiment area. Walked in and left. How clean can the kitchen and soda fountain be.
BU
burkhard tiessen
Worst experience ever. Wait was 30 minutes. At a fast food restaurant. Order was not even right. So frustrated
BR
Brendan Rusch
The dirtiest fast food restaurant ive ever been in. Who ever is in charge needs to get the lazy staff to clean.
NA
Nate Sensenig
Waited for 25 minutes in the drive through and they got the order wrong. Never had worse service.
BR
Bruce Sylvester
Pretty slow. Cheese curds are better at Culvers. BUT they do have frosted mugs for root beer!
MI
Mike Isaacson
Food came out at a reasonable pace and was fresh. Some symptoms of low crew morale though...
TA
Tami W
Unfriendly cashier, 30 min wait, once we did get our meal part of it was missing
LA
Laura Cummins
Waited 30 minutes for two basic burgers and one of them wasnt right.
TH
theresa johnson
I used to work here and definitely wouldnt eat here
JA
Jason Grossenbacher
Service was friendly, but food was marginal.
AU
Austin Swain
Dirty and nasty but at least its an A&W
PH
Phil Solyntjes
Nope. Only go to repent for your sins.
KE
Kevin Hammang
Holy crap worst service ever!!!!
RY
Ryan Pafford
Unbelievably slow service.
BE
Beth Wolpert
Was out if A&W root beer!
RI
Rick Bork
Love there burgers there
AN
Andre Hermes
Gross. Slimy. Sticky.
KE
Kelly Pankratz
Food was not good.
NI
Nileen Shadowhawk
Too much salt