DQ Grill & Chill Restaurant
| Address: | 100 Church Hill Rd, Somerset, WI 54025, USA |
| Phone: | +1 715-247-5428 |
| Site: | dairyqueen.com |
| Rating: | 2.7 |
| Working: | 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–10PM 10:30AM–10PM 10:30AM–9PM |
Location
Photos 58
Reviews 28
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Jeff Hoyt
I blame myself for going there 4 times. In four trips to this newly remodeled DQ we have yet to have what would be considered a good experience. The first time it was relativity expected, since they just reopened, but it took 35 minutes to get out our order. The second time, the same slow service for us, but three groups that came in after us received their orders before us. Ours was cold and it wasnt ice cream. The third time, after fifteen minutes she calls our number and I motioned where we were (they give you a number placard and bring your food to you) and she goes back into the kitchen and did not return with our food, repeat two more times. When I went to the counter she said "well, I called for you three times" I told her that she looked right at me each time and I raised me hand each time. And since I was told that they will bring it out to me I assumed you would come out with our food and bring it to the table with the correct number on it, she said "Im a little busy for that". When we were ready to leave I ordered a mixed "to go box" of Dilly bars, I received a number placard and was told they would bring it out. Ten minutes later they brought me out a box of chicken strips. I said I ordered Dilly bars, he told me he gave them to the tall guy that just left and ran out the door to try and catch him. They repackaged my Dilly bars and when I got home they were the wrong flavors. My fourth and last appearance there I ordered Dilly bars to go again, incorrect flavors once again and then was told that they gave me what I ordered. I mentioned that I know what kinds my children like and it seemed as if they were annoyed by having to correct it.
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Micayla Laatsch
stood in line for 10 minutes, during this time I counted the number of staff. There were at least 10 employees and I only saw 3 actually working. There were 3 employees on break in the dining area, the rest were standing around or talking to the guy who was supposed to be taking orders. They had 2 registers but only one person working them while a girl stood behind him just watching. There were over 10 people in line and more kept coming in. Finally after the 6 people in front of me all where helped the lady standing around asked if she should go on the other register, I was next so I stepped up and she greeted me with "for here, right?" (Which is wasnt, it was to go). I also received and was charged for the wrong sizes. I understand that it just recently reopened and that some of the employees are new and still learning. I am not upset that it was slow, I understand that part. But there is no reason for poor customer service. The people who were working, were great and fast. But there were too many not working.
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Christopher Pope
Incredibly slow and poor service since they reopened. Long line of people, one person working the register while one stood there holding up the wall eating. Eating behind the counter in front of customers? Poor training and lazy management are more than likely responsible. New building is very nice.
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Pablo Sandoval
Very slow service. Took 45 minutes to stand in line, place my order, and get served. Staff during this time continuously brought out wrong orders for guests. This is a newly remodeled restaurant, but service is still the same as the old one. Hoping for better results in the near future.
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Lindsay Neisen
The ice cream is dairy queen usual but if you order food, be prepared to wait a long time. My husband and I both ordered chicken and it took almost 15 minutes. I then expected that the chicken would be really hot and fresh but it was just warm. So I dont really understand what took so long.
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Todd J. Mott
Ever since the remodel the food is very disappointing. I have been there for lunch when its slow and when its busy and it seems to not matter, the fries are always cold and the burgers or chicken have been luke warm. Only thing I will get at this DQ is ice cream.
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Elizabeth Lundin
Horrible! 4 cars ahead of me in the drive there, waited 45 minutes. Ridiculous! When I finally got to the window, all you see was a bunch of kids running around, nobody knew what they were doing, certainly no manager on giving direction. It was a train wreck.
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Heather Oswald
Ever since this DQ has re-opened, theyve slacked off, multiple visits, and Im pretty sure serve BAD food.. my bun was rock solid and crumbled, and my fries were literally ice cold in the center. Management is also a HUGE disappointment.
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Courtney Riley
Waited for 20 mins to have sloppy burgers and one with not all of the toppings. Ice cream melted came out of state. More than likely will never come back. Should have gone to the subway across the street.
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Nick Winter
Horrible service, cashier was very rude and yelled at other customers ,ice machine was out of ice, and when they brought out our blizzards they were overfilling and had ice cream all over the sides
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Luke Sutter
New manager is absolutely awesome, outstanding service, outstanding person in general. This guy has completely turned the DQ in somerset around compared to the way it used to be.
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Gretchen Sindt
I dont understand why I have to wait sooooo long whenever I go into the restaurant even for a simple orange Julius when nobody is even in the restaurant....ugh frustrating!
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Cody Anderson
Worst dq around nothing but a bunch of teenage kids screwing around all the time Ive waited for food for 45 min and had the bacon on my burger still frozen
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Marti Korbel
The manager on shift is one of the best managers my husband and i have ever seen! He totally amazed us! What a wonderful man! Great asset to DQ!!
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Mercy Weber
Holy overpriced. 2.89 for a chili cheese dog. I normally pay 2.29-249. I know its not a lot. But yeah it is. 13 mines north its 20cents cheaper.
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Koren Wood
I ordered a large Arctic Rush. Waited 24min. The received the wrong size. When you call them nobody answers the phone. Worst service ever.
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Tim Weinberg
first time in the remodeled DQ, very nice decor warm on a chilly day. good food and good prices and great Blizzards
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Kenz Brown
New manager has brought up this store so much hes the greatest person out there so up beat and happy all the time!
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Shelby Jacobs
Justin the manager is great with customer service, & is always good at making people smile ! Great experience
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Adrian Why?-Trowski
It was dirty and nasty in here, almost all the tables looked as if they hadnt been cleaned since yesterday.
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jay gre
Extremly slow service plan on a 15 to 20 min wait min if ordering food. Not the freindiest staff to boot
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Angela Tilseth
I am very up set I ordered and there was enough ketchup and mustered on it to kill a horse!!!!!!!!!!!!
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Beatris Hernandez
The food is gross, old, they cant seem to gwt orders right. The only good thing is the ice cream.
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Tommy Teschendorf
Super slow its ridiculous I got my blizzard and the guy had his finger in it
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Ez Juicy
Place is friendly. I ordered a flame thrower and they served it cold.
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Michelle Lee
Ok food not the best survice but DQ ice cream is always good
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Andrew Collette
Nothing to complain about. Just hot eats cool treats. ;-)
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Nicholas Ericson
Friendly staff and great quick food if youre in the area.
