Cold Stone Creamery
| Address: | 5705 Burke Centre Pkwy, Burke, VA 22015, USA |
| Phone: | +1 703-250-3002 |
| Site: | coldstonecreamery.com |
| Rating: | 3.9 |
| Working: | 12–9:30PM 12–9:30PM 12–9:30PM 12–9:30PM 12–10PM 12–10PM 12–9:30PM |
Location
Photos 16
Reviews 21
CH
Christina Holloway
I went in a week before my daughters third birthday and asked for a small rectangle cake that had yellow cake with sweet cream icing and fudge mix in. I specified we would pick up the cake on Saturday, May 20 at 12 pm. I asked for a copy of the order form, but was told I didnt need one. I almost didnt get a receipt either. Fast forward one week later and my husband goes to pick up the cake on the specified date at the specified time and was told its not ready. The order was written for Sunday, May 21 to be picked up at 12 pm. Also, it was for a yellow cake with strawberry icing. I was pissed when he called me to deliver the news. In our family, having a birthday cake is a big deal. I called the store and asked to speak to the owner. I explained the situation to her and said I was upset and needed to know what she would do to fix it. Essentially she told me it was my fault for giving the wrong day and wrong ice cream flavor, that her worker was a responsible girl and wouldnt mess it up. Im like, how would I mess up the date when its the day after I gave birth to this child??? She said they get 1000s of orders of cake and never gets one complaint. I said thats not going to work. She should refund me the money for the cake and deliver it to me. She told me my options were to come pick it up at 2:30 pm, a half hour prior to the party starting, or to cancel the order and not have a cake. I went off saying her store had less than three stars in reviews on Yelp, and I went out on a limb to go to that store and I did everything I was supposed to to ensure the order was correct. At that point she handed the phone over to another employee saying she couldnt talk to me. I explicitly asked for the owner to get back on the phone as I felt the store messed up big time and she needed to own that and come to a resolution with me, a livid customer. She then brought up that the girl called me during the week to ensure the order was still to be bought. When the girl called, she said, "Im making sure youre still going to get your cake this weekend." I said yes, Im picking it up Saturday at 12 pm, and that was the end of that conversation. So, yes, I acknowledge that happened and that was great on their part. What the resolution finally came to was that she would take a cake out of the freezer, write a generic message on it and deliver it to my house. She also refunded me $4 for the mix-in since the cake in the freezer didnt have that. At that point I was primarily focused on the timing and trying to ensure we were ready for the party and to greet our family and guests with a cake, so I agreed to that. I realize my terrible experience may not change your mind about going there, but what I would like to pass along is that if you do go, ensure you get a copy of the order form and are very explicit with your directions. Theyll probably mess it up and blame it on you, but hey - cant say you werent warned. :)
RO
Ron Mecredy
Always friendly and quick with service. Great variety of ice cream creations. Plenty of parking and several shops including grocery, Thai, massage and coffee. Seating for about 15 and there is a bathroom. I usually tip so I can hear a new ice cream song.
S
S M
Im a HUGE fan of cold stone ice cream so take this review for what it is - biased from a cold stone ice cream lover! This location in particular: its great, friendly staff but then again, Ive never been to a cold stone that i didnt love :)
JO
Joan McDonald
My friend has food allergies. This franchise did not clean the stones ice cream is mixed on between orders. Otherwise, this is typical Cold Stone franchise.
RO
Ron Counts
Ordered a hot stone. My brownie was cold, and when I told the person who made she only offere an apology and would not remake it with a warm brownie.
A
A Private User
Its sooooooooooooooooooooooooo good thats 26 os for 1000 time the flavor
A
A Private User
The smoothies and shakes are the best! services as well, overall great!
FR
Francis L.
The ice cream is good but when its busy the wait can be ridiculous.
JA
James Hilliard
Gotta have it! Good ice cream and its rarely ever too busy
A
a clarke
Great customer service & yummy to your tummy ice cream
EV
Evan Courter
i love the ice cream here i eat there when ever i can
YO
Yousra Makanse
Good service and delicious ice cream!
ME
Melissa Shea
Tasty ice cream and friendly service
KW
kwame pobee
Short lines! Quick service!
BR
Brian Eaton
Surprisingly good smoothies
WA
wayne jones
Nasty and dirty just no
VA
Varun Karki
Good food and service.
AN
Andrea Sakyi
Best ice cream place
MA
Marc Bernath
Good but pricey
OT
Othni Jones
Good service
VA
Vanesha Jackson
Great!
