Guadalajara Grill
| Address: | 301 S Alamo St, San Antonio, TX 78205, USA |
| Phone: | +1 210-222-1992 |
| Site: | guadalajaragrill.us |
| Rating: | 3.1 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 12–10PM |
Location
Photos 100
Reviews 6
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Kaitlyn Muir
Late one night, our plucky, rag-tag gang of merry pedestrians happened upon a restaurant called "Guadalajara". This restaurant was destined to be the place in which we were to consume our nightly meal. It seemed, at first, to be a slightly more than normal prices, but I chose to go for the cheaper item of nachos, in order to conserve funds. However, my happy-go-lucky, gleeful, and miserly entourage decided that it would be best to just split the bill evenly, and then so I ended up paying more than I had previously expected for my more than enough portion of nachos.The bean and cheese nachos were indeed, in fact, quite ravishing. The beans were cooked perfectly, evidently not canned. The cheese was distributed evenly throughout each nacho chip, perfectly layered across the beans. Not too gooey or soggy, the perfect ratio of bean:cheese:chip. The sour cream they provided me with was a succulent addition. During my stay, I was pleased to notice that the staff was able to provide me with the pleasure of viewing several hats. I am personally satisfied with the selection I perused, but I do have a few minor qualms. For starters, they did not have more than one different style of hat, all they had were sombreros. This would be fine and dandy, except for the fact that I am allergic to wide-brimmed hats. Other than that, they had a wide variety of colors and patterns, which detailed the long and arduous history of the sombrero. Overall, a very informative selection, and I would recommend it to anyone who is interested in hat history. The staff were friendly and helpful, and even let me bring my own cake in. This cake was pretty good. I had brought it all the way from the capitol city, and had let it marinate by my feet for a good four hours. After a certain point, I stopped feeling the difference between cake and foot, and it became a holy union of body and pastry. The restaurant was kind enough to blissfully separate this union, and serve it up for me and my pack of hungry comrades.
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Rachel Hammer
Received terrible service and food here. Was offered a seat at the bar as there was no dining room seating. The server did not bother to wipe off the dirty, sticky bar top and left the crumbs of another diner sitting there for the entire meal. I would have asked him to wipe it down if he wasnt barking questions at me for my order and then running away before I could get a word in about that, or needing one single refill (he didnt bring us water or refill our beverages once which was awesome with spicy food) or the fact that he forgot our table-side guacamole. My tacos came out soggy and inedible due to the excessive amount of liquid that they did not drain off the beef before putting it into the shells. My husband ordered a pork dish and the pork looked like it was lunch meat, it was sliced so thin, and the beans and rice looked like they had been sitting in a steam table too long, so again, barely edible. On our way out, I joked with my husband because I saw our server enjoying a sip from a full beverage, but he couldnt even bring one to his own paying customers. We left and paid without finishing our meals and went back to the Riverwalk to eat at Iron Cactus to get apps since we were still hungry. Before we left the vicinity of the restaurant, we were out front and googling places to go. Not even joking, saw a couple who dined right next to us walk out shaking their heads and gesturing at the restaurant, clearly also not happy with their experience. Now, as a company that wants to franchise other locations, I would be a little concerned that what is probably my flagship site as it is so close to the Riverwalk is giving such terrible customer service and quality food to so many people. For us, we learned our lesson not to just wander into any old restaurant while on vacation but to vet them first rather than waste precious time on our trip having bad experiences.
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Rumanea
This restaurant is horrible. I was visiting this past weekend and I knew it was bad when I walk up and one of the employees just opens the door and has this "Eh Come in" sort of attitude. I go to sit down and the waiter didnt even ask us for drinks, he just drop the menu on our tables and left. Never introduced himself and then I also never saw him again after that. Another person comes and asks us for our drink order and then he also "disappeared". We waited for about 20 mins and I get up and asked the waiter what the issue was. He said "Oh so sorry, very busy" with what? the 2 of your 8 tables having 2 ppl? I told him the service was horrible and he just kind of grumbled and walked off. I paid for the teas and left. the WORST place I have ever been. Do not go, you can go to "Acenar" which is 10 times better and also located on the river walk not to far away. PLEASE SHUT THIS PLACE DOWN.
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Nick Musetti
Used to work here for a couple weeks before I couldnt anymore due to my conscience. They reuse their chips and salsa from tables to save money. If you enter the kitchen on the left will be a large bowl to put the used chips in (also one for salsa). The dishes are usually prepped a week in advance and sit in the fridge til ordered when they microwave it. The reason everyone is complaining about the rice is that its over a week old and has been reheated constantly. The walk in has little to no labeling and no covers on half of the storage. The management does not care about fixing it, the reason people are complaining here about food times is that they are too cheap to afford a PoS system and resort to writing tickets like its the 80s. I have called the health department on them, hope this helps. Putting my name out there to show Im not lying (money is where my mouth is)
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Diana Sanchez
This is my second time posting a review on a restaurant...i wont rate unless i absolutely hate or love the place. We are from Dallas but we travel to San Antonio often, we have been around the city quite a bit and tried lots of different restaurants. We came upon this restaurant when we were unable to find parking to another one nearby...i am so glad we did! I absolutely loved everything about Guadalajara Grill! Our server was friendly and very attentive....the food was true authentic mexican food and it was a 10! Delicious....everything from the drinks all the way to dessert was absolutely delicious! The atmosphere and decor is perfect! I absolutely recommend this restaurant! I loved it!
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Tiffany Jen
Its been over a hour, and we finally got part of our orders (table side guacamole appetizer hasnt shown up yet). This took asking for menus, asking for silverware, asking another waiter for our waiter, asking the server for the manager and he went to look for the waiter, and we finally were able to put the orders in. Oh, wait, the guacamole just got here, not made table side, but at this point, we are just glad that food finally got here. Foods not great, so definitely not worth the wait. The guacamoles way over limed. The rice is undercooked. All the hot plates were lukewarm. Just waiting for our overpriced check to come, so we can finally end this bad experience.
