Chicken Express
| Address: | 2615 Nall St, Port Neches, TX 77651, USA |
| Phone: | +1 409-721-6767 |
| Site: | chickene.com |
| Rating: | 3.8 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM |
Location
Photos 13
Reviews 22
PA
Pam Denzlinger
Tonight I went to Chicken Express to pick up some coleslaw with a gift card we had. It was either a 20 or 25 card and we used it one time to get two teas. My total was a little over 12 dollars. I went to pay and the girl took my gift card and went back to the managers office with it. The manager took my card and didnt come out for several minutes. At least five, if not more. I already thought it seemed weird, but figured maybe their front machine was not working. She came out and went and talked with the girl who had been helping me. The girl looked very scared and came to me to tell me that I did not have enough money on the gift card to pay for my order. That I only had 10 even on the card. I explained that it should have more money. She insisted and printed off a "receipt" which was really just the amount that they were charging me now. It did not show any of my previous purchases. I then told the girl that no matter what I had bought previously, even if I had bought more than the two drinks that I knew was the only thing we had gotten (we dont eat there anymore because my tummy cant handle it), there is no way that it would be 10 even. I asked for my card back so that I could look it up. They told me that they couldnt give me the card because they had already cut it up. Mind you, this was only in a few minutes time. They refused to give the card or a receipt. It isnt about the money, but the fact that I believe they were dishonest with me and possibly stealing money off of peoples gift cards. If I hadnt been in a hurry, I probably should have called the police. Not over ten bucks but in case something illegal is going on. I can tell you one thing, I will not trust that particular chicken express with my credit cards any more (today was a gift card but still). I tried to look at their website to report it and there is no way to do so. You have to contact the local manager. Be careful friends! They kept implying that I was just mistaking it, but I can honestly say that I dont think I have ever accused anyone of stealing. Crazy!
KO
Kody Young
I have two different experiences with this location thus the 3 stars. Inside (dine-in/carry-out): Customer service is great and they are generally fast except when I ask for fresh food which understandably takes longer to cook so we are okay there. If this place didnt have a drive thru or I had no experience with it I would give it 5 stars. If it werent for the Dr. Pepper issue the inside experience would get 5 stars, but as it is it gets 4 stars. Drive-thru: They, like 99% of other fast food establishments, have a determination of what "light" and "easy" ice is and even if you state more specifically how little ice you want you will typically get what they consider to be light ice. This is usually still half a cup full. That is until you complain enough and come back enough where they recognize your vehicle and start putting the right amount it. They also fail to mention when they are out of Dr. Pepper to the drive-thru customer so you end up getting bottled Dr. Pepper poured into a cup. Most of the time this ends up being flat Dr. Pepper. To this point they run out of Dr. Pepper at least once a week it seems. I dont know how exactly, but its an extremely annoy repeating event. I understand that demand can cause rushes, but if its something that happens this much adjust your ordering. If I wanted a 2 Liter of Dr. Pepper I could go to Wal-Mart and get one for the same price as Im paying for the Chicken Express cup? The drive-thru experience gets 2 stars so on average a 3 star establishment. Hopefully theyll get their act together because otherwise they are one of the best fast food restaurants around.
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John Dixon
Its pretty decent for the price, I do question the quality of the cooks due to how young they are or how bad their day is going, if they look like theyre in a bad mood or dressed poorly then be careful because they probably wont put anymore effort into cooking the food properly than they do themselves or their attitude, sorry not trying to insult, but if chicken isnt cooked properly you can severely hurt someone. Anyways the only issue Ive ever had was finding one of my pieces of liver undercooked, the rest were fine, so I didnt complain due to the quality the other times Ive been, but if I see it again ill definitely say something, sometimes mistakes happen, were all human.
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Gary Rash
On 04/27/16 at 5:56 p.m. I ordered a 7 tender dinner and some sides in the drive through. In all my bill was $14.69. At home, I attempted to eat the chicken, but it was so salty I had to throw it out. I called the business and complained to the manager, Emily. She said a couple other customers had complained about the same problem. However, she did not offer to provide a voucher for the meal or refund my money. Terribly disappointed to be treated like this, especially as many times as I frequent the business.
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Jackie N
The chicken is consistently good and flavorful. Im disappointed in the fried pickles each time - the batter slides right off. The mac & cheese is not tasty at all, but taste is subjective. The rolls and biscuits are very good and the prices are reasonable.
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S Schneider
Some of the best chicken Ive ever had! I try to stop whenever Im near one of their locations (Not often as its over 500 miles to the nearest store). I highly recommend it!
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Noah Ogrydziak
By far my favorite fastfood place to get fried chicken. Chicken is great and workers have been nice in my experience. Also, they offer 10% military discount.
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John Satcher
Their alway out of a dude that I want and I got a green chicken gizzards once it was so gross I could not get the taste out of my mouth for hours
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Phillip Thomas
Gahhhhh I every time I come here they take forever. And last few times theyve just been out of chicken. Need better managing skills.
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Tiffany Euton
Good food, good prices. The employee working the drive thru was rude. The inside is clean and the bath rooms are well kept.
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deborah west
Fast friendly service food is wonderfully great . Always my favorite place to eat . The tea is perfect
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Kevin Fletcher
Liver and gizzards are the best there ice tea is the best on this side of town on Port Neches
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Darren Bailey
The food has always been very good, and the drive thru service is fast. Overall great place!
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Daniel Jeans
Catfish is okay, cashier okay, can take a little longer than expected some times.
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Brittani White
THE ABSOLUTE BEST! Hands down. From the Chicken to the Tea!!! Ahhhhmazing.
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A Private User
1000% better than the other chains and the prices are reasonable.
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Ramona Hanks
Friendly staff good food and the give drinks to first responder
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A Private User
Love it way better than any chicken place around
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A Private User
The perfect example of great customer service
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Jen P
Fast service. Great prices. Bland food
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Lisa Cliett
Friendly service and great weekly deal
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A Private User
Always so friendly with great service
