El Fenix Mexican Restaurant - Irving
| Address: | 3911 W Airport Fwy, Irving, TX 75062, USA |
| Phone: | +1 972-573-3980 |
| Site: | elfenix.com |
| Rating: | 3.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
Location
Photos 100
Reviews 22
S
S
My husband and i walk in and see a guy that is "suppose to be a hostess" that didnt even greet or smile or nothing. We then proceeded and asked "do we just sit ourselves where ever?" He said no...in a rude voice. He really pisses me off. Bit my tongue only because we were in such a good mood and didnt want it to ruin our evening. Thankfully our waitress was the sweetest person. Her name is Rosa. So anyone that would like to have good service ask for her. They should think about who to put as the hostess next time. Would give a 5 star but no way...only because of that stupid guy.
MR
Mr Kimblee
Lets see, I ate at a El Fenix 4 years ago and I loved their chimichanga. Opted for cheese sauce on top. Loved it again and again. Now today I come back and I order the same thing and it was delicious as always. I recommend them to anyone due to the delicious light chips and great salsa. Great atmosphere, music wasnt too loud like some places. Our waitress Ana had attention to detail and watched our table like a hawk. She was timely with the food (also thank the cooks). All in all will eat here again.
CA
Carl Edwards
The food is very good, but the service is hit or miss. Honestly the service is more a miss. The food issues Ive had were a result of the server getting the order messed up or giving incorrect information. The main restaurant seems clean enough but the mens bathroom smells like cat pee. The lack of management on the floor is also very disturbing. The lemon ice box pie is life changing though. Its mainly the reason I endure the subpar service.
JE
Jessika Owens
I cant rate the food because after standing in the front of the restaurant, at the host podium, for almost 15 minutes, not a single employee acknowledged our presence. I understand being busy, but a simple, "hi we will be with you soon" would have sufficed and at least acknowledged that we were standing there. I would never go back to this establishment unless they train the staff on proper customer service techniques. Deplorable.
LI
LILY HRTA
Am from Los Angeles but have visited Dallas on several occasions. I come back to The Fenix a few times over my stay there. Wonderful customer service. Being Mexican I have difficulty liking mexican RESTAURANT food. This place is the exception. Delicious! super clean and organized. The manager at this branch has seated me every time Ive been there. Shes been very attentive together with the rest of the staff.
LI
linda corroll
Lets see we were told a wait of 30 min for a family of 3 with 2 in front of us, now this is what I dont get El Fenix has a up stairs here in Irving but they dont use it we drove to the El Fenix in Arlington no wait seated and were eating in less then 20 min, the last few times the service in Irving has been and food has been crapy I think we will just stick to the El Fenix in Arlington has not let us down yet.
DU
Dustin Foughty
Is not a 2nd chance place. The kitchen could not get the order right. The waiter kept having to return to the kitchen to fulfill the order. The tortillas were store bought and heated up. My son got the kids chicken taco which only had 4 chunks of chicken. The qauso was ordered with beef and came without and the refried beans that came with our meal were cold.
MI
Michael Salazar
5 of us came on a Monday 2:30 in the afternoon. Were not busy at all. Waiters were pointing at us to see who would wait on us. We had to get our own silverware. They never brought our margaritas. So we left an another group of 4 left too. They then told us their margarita machine wasnt working. They only gave us quest. HORRIBLE SERVICE.
ZA
Zane Gray
My wife likes the nachos. I like the tamales. I tried something different this time: enchiladas. They were ok. I ordered chicken/sour cream enchiladas but the server brought me beef. No big deal. I was hungry. But they were plain and boring. Server was a little off his game, but food came out hot and quick.
EL
Elsa Delgado
Ayer que fui con mi family a cenar me senti descriminada Por la manager fue una mal experiencia y lo hare publico en mis redes sociales.
JE
Jen Kimball
The food is good. The staff is made up of idiots. Orders are continuously wrong. Wait time for food is a minimum of half an hour. Wait staff doesnt know how to speak English. Cashier is rude - when there is one. Every time we go it is a beating. No where else to go though because Irving sux.
JA
Jason Neidecker
This is my wife and Is favorite Tex-Mex place. Service has always been great, food even better. If ur a tamale eater, my wife says these are some of the best. I try something new each visit and have yet to be disappointed. Ambience in the main dining area looks like a Spanish villa, very nice.
TA
Taylor Carter
I love the food here but phone etiquette is non-existent. Called to make an order for pickup and was hung up on after being on hold for 5 minutes and then the phone was answered and hung up the couple of times I tried to call back after thinking it was a mistake. Bad service
PE
Pete Sprague
Very good service. Food just was not to my liking. I had beef enchalatas which to me were bland. Guacamole was very good. Rice was a little undercooked and bland. Refried beans were pretty good. Chips were good but salsa tasted like it was made with catchup and bland.
CA
Carmen Martinez
De verdad se los recomiendo la comida esta riquisima ademas el servicio es rapido las personas que me atendieron fueron muy amables
JA
Jaci Lynne
AMAZING service. Amazing staff and lively atmosphere. The entire restaurant is clean, even the restroom. Thats important when you have twin girls that are toddlers. They always have to see the inside of every restroom and for once I didnt have to sanitize them. Lol
JA
jackie soto
EDIT : Ive visited this place a couple of times a few years ago, and the waiters were bad, food was rubbery and not to my taste. not sure on how it might be now, i will have to try it out again. They do have great decor and clean restrooms though.
BR
Brianna Garcia
Food is great but I went on a Tuesday afternoon, not very many people and my order took almost 45 minutes. My order was wrong the first time, and second time it was okay. Would probably not eat here again but reasonable prices, and friendly staff.
JE
Jenny Rogers
Disgusting, unclean place. We went here and I had asked for water with lemon. There was a cockroach under the lemon and 3 baby roaches floating in the water! Best believe we didnt pay for the meal and got out of there! DONT COME HERE.
CA
Cale Bessent
Everybody here is so nice. This is often times our go-to restaurant for special occasions because the food is always so good, the restaurant is very nice, and we always have good service and a good time. Try the Inca Gold margarita!
RO
Robert Paige
Been going to El Fenix since first "blind date" with the future spouse, both at the Oak Cliff and Irving locations. El Fenix is the "standard of excellence" in Tex-Mex. My favorite, and the usual order, is the "Mexican Dinner."
JO
Joshua McSwain
Great food and pretty fast service. Unfortunately they were out of my first choice of meal, the chicken fried steak, but I had the steak fajitas instead and they were fantastic. They also gave me a discount for my troubles!
