Wingstop
| Address: | 128 1st St E, Humble, TX 77338, USA |
| Phone: | +1 281-548-9464 |
| Site: | order.wingstop.com |
| Rating: | 2.8 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM |
Location
Photos 47
Reviews 15
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Alejandrea Brown
I have been to this location dozens of times and I can not count on my fingers how many times I have been disappointed with this particular location. I went in on a Friday around 7pm, but first I called and was constantly placed on hold for about 15 to 20 minutes needless to say when I get to this location there is one person in front of me, I did not notice until after I placed my order that 1. Only one person was taking orders 2. There were only two people yes... two people working in the kitchen. 3. I placed my order at 7:35 pm and Ill have you know I did not receive it until about 45 minutes to an hour later. The fries were hot but they were cooked so hard they were potato chips, I have no other problems with any other locations except for this one, please get better management to lead the staff, the only good thing I can say about this experience was that the staff was friendly.
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Stephanie Manley
I have been here a few times . I cant say there is anything to be excited about from this Wingstop. The food is generally good, ordering, the wait time, and the cleanliness of the restaurant are below what you may want. Todays experience was not great. It wasnt busy, the restaurant had many dirty tables. I was there for about 30 minutes, and during that time, the dining room wasnt cleaned. Again, there was only myself and another person who ordered after me, so I didnt understand. The food is good. It can take awhile. They are made to order, but if the line is long I have gone in there before to be told the wait was 1 hour after ordering that the food would be ready. Yes, they have TVs you can watch your favorite game here. Their soda machine will do many different flavors, but I am not sure why you would want to go here.
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Chelsey Williams
When youre spending 12+ dollars on just one meal your order should be freaking correct. I ordered my food for when I got off work. Tired and ready to get home I didnt even check my order even though I know they have a history of giving out wrong orders, mine is normally right. I ordered BBQ chicken strips and came home to lemon pepper WINGS! Im so irritated because I live 30 minutes away from this location and now its closed and nothing I can do about it! It was still a lot of people in there! They were too busy trying to close it down, which I can understand, but pay attention to peoples orders. I normally never write reviews let alone bad ones, but this one really didnt sit too well with me. So be sure to always check your food before leaving this location.
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Fatima Ali
Nasty. Hard disgusting boneless wings. Never have had a bad experience at ANY wing stop location until now. Old nasty grease. I know because my fries were orange and dark instead of golden brown. Totally disgusting and incompetent cooks in the kitchen. High school kids who think its funny when someone returns their nasty food for a refund. Extremely poor customer service. Horrible preparation of food. Never returning! Dont go to this location. The manager doesnt give a damn and obviously the owner doesnt either. I wish I would have read the reviews ahead of time.
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Byron Preston
I love Wingstop wings, however the service is absolutely terrible at this location. We ordered online because trying to call in an order is impossible. The phone line is always busy. When we arrived at the time given on the website to pickup, we had to wait an additional 20 minutes because they were behind. We have ordered from this location before with the same results. We will drive out of our way to the Kingwood location going forward since the service there is much better!
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Dalton Jenkins
This experience was equivalent to sitting through the movie Sharknado 3 on Valentines Day by myself. I will never get the 45 minutes of my life back for waiting on 5 wings. I have now been here 3 times and have experienced the same nonsense every time. Im not the type of person to go and write a review about a place but this is ridiculous. I will never go back to this wing stop location again.
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Tony Munoz
Will never go to this location again very bad customer service! I placed my order and they told me it would be 25 minutes got my order 1 hour and 25 minutes later then my order was wrong this is the second time this has happened to me and I see other people who have been waiting for a long time to! They need to get it together, these location is a bad representation of Wingstop!
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od B
very disappointed. my order was ready when i go there but couldnt get drinks. I understand that your busy but i have a limited time for lunch and having to wait for you to fix the drink machine while my food gets cold while one person plays on her phone and the other rolls her eyes. I stood there for 20 minutes and finally walked out without drinks.
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nicole cerda
Dont ever go to this place. The dumb girl at the counter refused to let me pay with a hundred dollar bill. The place was packed so I knew there had to be change. I dont understand how you can turn away a paying customer for paying with a hundred dollar bill. And its not like my order was less than 50 dollars. Very poor customer service.
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Javi Kawasaki
Ive been coming to this place since it opened being I work close , wether you call in or order online theres always a delay theyve changed staff a few times and its gotten better but goes back down to the same delays and even when its not the "busy" lunch hour theres always a wait , the food is good so thats why the 3 stars.
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noonie b
This is absolutely the worst location ever.... They dont have good customer service and when calling in a order you going to be on hold 10mins plus and if you hang up and call back they fax picks up or someone picks up and put you back on hold.... This location need new management and staff or it needs to be SHUT DOWN ASAP!
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Mike Britton
Nothing waited 40 mins for my order, then they messed it up. No ice in drink machine, once they added ice it was only diet drinks to choose from. No toilet paper in restrooms. No forks. Customer service was very poor. This place has really gone down hill, and I love Wingstop but this has to be the worse that I have been to
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Jason Scott
I found some of the negative reviews here to be quite interesting. Ive frequented this location several times both solo and with my wife and Ive never been disappointed. Wait times have always been reasonable with regards to how busy they were and the young lady behind the counter is always chipper and polite.
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Michelle Segrest
My only positive experiences here were that the staff was friendly and the restaurant was clean. The wait was pretty long. The wings were tasty but a bit on the hard side. The fries were inedible. They were very soggy and caked in salt. My girlfriends food was the same. I will most likely not return.
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Zeke Harrold
Service is outstanding I am a wing connoisseur and every time I visit this wingstop my order is in a timely fashion NEVER ONCE EXPRIENCED POOR CUSTOMER SERVICE!!!!! : side note this is a very prejudice area of town so due to the poor reviews I pray has nothing to do with the all black STAFF!!!!!
