Dirty Juicy Burgers
| Address: | 9441 FM 1960 #200, Humble, TX 77338, USA |
| Phone: | +1 281-570-2708 |
| Site: | dirtyjuicyburgers.com |
| Rating: | 3.8 |
| Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11:30AM–3:30PM |
Location
Photos 100
Reviews 10
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Natalie Z
DO NOT GO TO THIS PLACE!!! HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!! My soon to be husband is a BURGER lover and SUPPORTER of small businesses! Every time he finds a new place he excitedly tries it first before taking me! Today, Monday August 3, 2015, around 6:30 p.m. he ordered a burger and a shake. When they brought him the shake it was a chocolate. If anyone knows him he despises chocolate. Thinking it was a minor mistake he nicely walked up to the cashier and informed her that they must of had the order wrong because he ordered a strawberry shake. The cashier spoke to the manager and they declined. They would not even give him a refund!!!! After he politely suggested that option. He then individually spoke to the manager and she also rudely declined stating that "her cashier did not make a mistake and this BETTER be the LAST time he does that!" This is out right wrong and despicable. I have never heard of such service especially from small business management!!! NOT WORTH IT!
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victoria buchanan
Many of the tables were occupied as I walked in. Atmosphere is okay, could use better lighting. I didnt have to wait long to place my order. There was no line. The lady at the counter patiently waited as I scanned their large menu. When I did approach her at the register she set her phone down (texting?) and took my order swiftly, straight forward. I dont mind this. Placed my Baja Dirty Burger (no fries, no drink) to go and rang up $9.xx. Its a bit steep in my opinion but freshly made patty, bread, and with bacon: can be worthwhile. I waited 8-10 minutes till she called out pleasant and sincere to me for my order ready to go in a brown bag. Took it to work and it was still hot. Bread was a custom sweet bread which I really love. Very juicy, and tasty. It holds merit to its name. Glad I didnt order any sides because it was a large burger and heavy for a lunch. I would be a returning customer to try other items on their large menu.
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Delicia Warren
Just witnessed the worst experience of my 39 years. This young ladies Order was messed up, when she asked for her money back the cashier Christine told her she could not do the transaction, she didnt know how. The young lady mom came in and all of a sudden the cashier could do it the refund. The was already on the phone with the bank. Christine, refunded then reswiped this ladies card for a drink which the lady returned(it was on the counter). A off duty officer intervened and was defending the wrong doing of the cashier. I actually got up and left my food there. They displayed racism to me. I will never patronage this establishment again. The cashier and the officer were Caucasian, the young lady and her mom were black and I am Indian. I am totally disgusted.
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Lisa D
Had the fried egg burger and my friend had a bacon cheese burger. bacon is crumbled on the burger not in strips. cheese is nice and gooey. both burgers were huge! and cooked perfect. looks like they make their own buns there so the bread was nice and warm and toasted too. you dont get much lettuce on them but that is fine with me. chili cheese fries were just ok. will try a different kind next time. no fountain drinks available. just bottled drinks but they have a big variety to choose from. Overall it is about the burger and the burger was really good to me. As far as customer service. you walk up to the counter and order your food. the cashier was fine. Had no complaints so not sure how they treat you when you do. would go back.
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Sara Lowrie
The burger was good cant take that away from it. The only thing was the service was terrible. When we walked in the woman at the counter was on the phone with a friend asking how her night went and my husband and I were waiting for her to finish to order, but she just waved her hand for us to order. She never once offered us help in ordering. We ended up just getting 2 burgers and shakes. Not a great first impression but over all we werent mad. We got our burgers pretty quickly but she waited until she got off the phone to get us our shakes, which were icy and not the flavor we asked for. I wanted to tell her that she messed up but didnt see her again until after we finished our food.
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Jason VanBoesschoten
Food was good, Service was terrible. Went here around 3pm and all the lights were out. I thought maybe they were not open cause no lights and no one was inside except a guy in the back corner playing on a computer. No greeting, no hello, nothing. I asked if they were open, the guy looks up from his computer and says, "Yeah, weve been open since 10" and then walks to the counter. Ive never been here before so asked what he recommended and he just shrugged his shoulders and said "What ever, its all good" . I would go back if the service was better. the food is good. Really bad service. Whataburger down the street has way better service and that is just sad.
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R Rodriguez
Ordered a Shroom burger, fries, and a soda. At first I was confused why that would add up to $13, but once the food arrived and I saw how gigantic and juicy it was, I understood. Food was amazing, made fresh when I ordered so they let me know there would be a little bit of a wait. SO WORTH IT! Ive been dreaming about that burger ever since. This is a little diner, not fast food or a big chain. The dining room is small and dim with 2 TVs, the cashier was polite but not fake-friendly, and they brought my food to my table and offered ketchup. I like that its close to Walmart, makes it an easy stop before I go shopping. Will definitely be back!
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Rhonda Townsend
A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs. Unfortunately for this place, they really should have exchanged the strawberry shake (customer ordered) for the chocolate one (customer despises chocolate) without accusing the customer of trying to get over. Customer just wanted a strawberry shake without attitude and being told "that it BETTER be the last time he does that!" It was his first time there...Seriously? Moral of the story, dont let a shake define your business.
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Bryan R
I just tried this place for the first time, it is very clean and the food came out fast and hot. The burger was delicious and filling, and was in fact juicy! Staff was courteous and polite. If there was any drawback at all for me it was that they do not have a fountain soda machine. All the soft drinks and beverages are sold in 20oz plastic bottles. I really never drink soda but when I go out to a restaurant I like to get a fountain soda. Not a deal breaker, everything else made up for it. Ill be back!
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Zoeieann Townsend
Okay listen up ... This place is awesome ... great burger and fry combinations ... Made like at home buns...the buns are made from scratch..this bread is really good like 5 star bread chef good..like the way bread tasted when u were a kid ..that kinda good! Nice service friendly and she even played the game for us on request!! Ive tried a lot of burgers but these folks really rock it!! Best burgers and fries in Houston!
