Address: | 17111 West Rd #103, Houston, TX 77095, USA |
Phone: | +1 281-858-8611 |
Site: | homebasepizza.com |
Rating: | 4.4 |
Working: | Closed 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 12–9PM |
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Robyn Martinson-Gallardo
Sept 11, 2013 - 8:52pm I just moved here and wanted to try a place that is local. I went to their website and found a special for 14" specialty pizza for $10.99 which stated it was only good for online ordering. I attempted to navigate their website, to no avail. It would not allow me to create a login, or start a delivery order online. After 15 minutes of trying to order ONLINE, I called. Upon explaining to the lady on the phone what was happening, she notified me she could not honor the deal as it was only valid for online orders (do you see where this is going?). Oh my, let me try this again. I let her know their website was not working, and I would be happy to order online, but cant. I asked if they could honor the order over the phone. Guess what her reply was.... maam, I am sorry but that is only valid ONLINE! I asked for a manager, and after 10 minutes of discussing this issue his final answer was (you guessed it) this is only valid ONLINE!!! I asked if he could process my ONLINE order for me, and he said he could not process the order ONLINE on my behalf. I would have to do this. (This is going so well so far) I asked the manager if he had the capability to take care of a customer if their is an issue with their order, and he stated that .... yes .... he could take care of them. My last question to the manager, which he avoided 12 times (yes, I counted). Do you have the ability to override prices when someone places an order. The answer......YES!! I asked why he could not just override the price and honor their advertisement. Guess what his answer was. Maam, I cannot as the offer is only good ONLINE! Thank you for wasting 35 minutes of my time, calling me back and telling me it is my computer and not your website, and leaving me with ...... NOTHING!!! I will be buying pizza somewhere else, I am thinking. Where has customer service gone to these days? Just make the customer happy and you will have their loyalty and repeat business.
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Afkham Niazi
I absolutely love this place ! I cant believe I havent this reviewed this place on Google yet! From the pizza to everyone at the front counter, its always a joy to eat from here. Our family often orders from here for gatherings and picnics and every time I attempt a BBQ and end up burning everything and order pizza from Home Base to save the day lol! My all time favorites are the Margherita pizza and thier humongous extra large stuffed crust veggie pizza. That pizza had like 146 slices it was so big ( slightly exaggerated number, but you get the idea). The fam loves the Greek pizza and my aunt wont stop raving about thier new fancy thin crust. They also had this amazing kabob-stuffed pizza but Im not sure if they still have that or not. It was the bomb diggity! The couple that run front-of-house are super funny and often hilarious. Very professional but by now they know us so well its a very personal relationship, something you will never get ordering at a chain.
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Yodit Woldu
Saw the good reviews and decided to try it out! I made the call and the lady I was speaking to was incredible, she was so kind. I ordered my large pizza and two sides of sauce for delivery and the total came out to about $20 - typical for delivery. It came 15 minutes earlier than I was told it would which was great. Until I discovered how RUDE and unprofessional the delivery driver was. My dad opened the door and was reaching for the pizza but the driver demanded we pay (we were paying in cash) before we get the pizza.. as if we can steal the pizza and run.. I did not appreciate that at all, it is extremely rude and when I called Home Base to complain, they said that is not protocol and he shouldnt have done that. Never has a delivery driver demanded payment before handing over food. Theres no sense of trust operating that way. Where can I possibly run? In the bathroom?
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Jason Min Win
I know some of you might not agree with me but I rather have papa john than this place, at least its cheaper and not cheating. It was on Tuesday night, USA vs Argentina game my wife ordered 14" Hawaiian pizza normal, no added cheese or anything. Then a couple minutes later I picked it up and I asked the lady why its more expensive than its advertised, she said because she put cheese on it. So I asked her, why you put cheese on we didnt ask for it but she convinced me that the cheese was good. Everything was just bad from then, taste was bad, cheese was horrible, it was very oily. I would not come back again. I am sorry for being annoying but this is really one of the worst pizza I have ever had.
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samuraiibob1
Best pizza that can be delivered in the cypress/copperfield area. Super friendly owner that takes pride in his business. Even delivers himself if he needs to. Pizza is superb there. We usually order thin crust. Nice crispy think crust and they brush some type of butter on it that is to die for. Perfect cheese to sauce ratio. Who needs that commercial stuff anymore. Im very glad they are in our neighborhood. About to order right now actually. I cant even order the commercial places anymore, homerun ruined me. Only thing is I wished they opened real late and 7 days a week, but Im sure the family needs a break.
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David Jansen
The wife and I moved to the area not to long ago, and we decided we want to start eating halal. With a quick search in Google, Homebase Pizza popped up. I called to verify, and the owner confirmed that they have halal chicken and meatball they prepare in house. I quickly made a phone order for delivery, and was so excited, but not nearly as excited as I was when I took that first bite. OMG! This pizza is so delicious. The husband and wife that own Homebase Pizza really know how to do it right. Super good pizza and friendly. I will definitely be back again and again. Thank you Homebase Pizza
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Shafiq Rehman
I ordered a large pizza with cheese in the crust, half meatball and other half chicken BBQ. Both sides tasted great, kids and adults liked the taste. I might not add the cheese again in the crust it makes it a lot of cheese to consume. The chicken and meatball tasted really good. Halal consumers, not everything is halal there, the front desk guy explained to me what is halal and what is not on the menu and I have attached a picture of the menu with halal items highlighted as of today. You can ask on the phone about whats halal and then place order.
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Andrea Seluk
On our way home...did a search and saw this place. We stopped in and ordered our fresh pizza and salad. Our family visted with the, husband and wife, owners. So friendly and personable. They take pride in their business. Kids loved their cheese pizza and my husband and I got the Greek pizza with added chicken and a Greek salad. Glad we stopped in and happy to support a local business!! Great service. Great job guys..Glad to meet you.