Panera Bread
| Address: | 12901 Hill Country Blvd, Bee Cave, TX 78738, USA |
| Phone: | +1 512-263-3382 |
| Site: | panerabread.com |
| Rating: | 3.5 |
| Working: | 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6:30AM–9PM 7:30AM–9PM |
Location
Photos 100
Reviews 11
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Teresa Szoo
I had a terrible experience at my local Panera yesterday. I had not been since earlier in the year because my friends have all sworn off. I did yesterday with my daughter because we wanted a fast lunch before we shopped across the street so thought it would be easy. First my daughter cannot eat most things there because of their insistence to put nuts in everything which she is anaphylactic to. So her plan was just a salad. I went because I was in the mood for the French onion soup. I found out this is no longer available - disappointed. Then none of the salads were appropriate for my daughter because they had things in it she was allergic to - again whats up with the nuts? We ended up ordering a bowl of lettuce with tomatoes at the tune of $5. We asked for just olive oil and were told they no longer carried that either. So we said just NO dressing - again because of allergies. I ordered 1/2 roast beef which they said they didnt have and I was told Sunday was a bad day for having a lot of their food. Whats that about? I then ordered 1/2 turkey sandwich and cup of chicken noodle soup. As this was served on cranberry/walnut bread I asked to just have whole grain. After 5 minutes I went to the counter to confirm they switched my bread. They acted very frustrated and said they may have already made it (which was a lie) but would TRY to accommodate. Seriously? They would TRY to not give me nuts that Im allergic to. Finally 30 minutes later our food showed up. They had put dressing on my daughters salad so she couldnt eat it. I asked them to take it and remove from my bill. She ate a bag of chips and ice tea. My meal was pathetic! A few spoonfuls of soup and 1/2 of a COLD sandwich with a few slices of turkey a slice of cheese and a few apples. This took 30 minutes to prepare? And the cost was $20? It makes me VERY sad as this was my favorite lunch spot when I was in graduate school in St. Louis and it was called The St. Louis Bread Company. Originally, the Panera franchise maintained the integrity of the original menu but this new Panera is very sad. I know they are trying a healthy menu but healthy does not mean bland and overpriced. I get wanting to jump on the gluten free band wagon but by and large this allergy is not anaphylactic like the peanuts and tree nuts thrown in everything. And the staff is not only incompetent to prepare the food but have obviously not been trained on working with food allergy issues. I will be joining the other neighborhood ladies in not returning to Panera.
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Leila Rahil
Nice and clean location, but the customer service leaves a little to be desired. The guy at the counter who took our order was very cold and robotic and didnt even offer us the receipt (we had to grab it ourselves off the printer) and it is a good thing we did since when our order came out we were missing the full bowl of Autumn Squash Soup. And while I can appreciate that when we told the guy at the pick up counter we were missing part of our order he asked to see our receipt, usually if a customer tells you they are missing part of their order, it isnt them trying to pull a fast one and cheat Panera out of a bowl of $4 soup...just a note for future customer service reference. Needless to say, it was lucky we grabbed the receipt, otherwise we would have been out money and soup. The only other thing of note is the poorly placed changing table in the womens restroom. When it is pulled out the person in the first stall is held hostage as you cannot get out w/o the door hitting the table. So unless you are the size of a sheet of cardstock, you will have to awkwardly wait, like I did, for the close of baby business.
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A Private User
Really loved this location over the rest. Seems cleaner and friendlier staff overall. I had a great meal with my girlfriend and watched a movie right across the street after. This panera is in a great location, which gives it a leg up on the rest. Whether were shopping or catching a movie, we know we can stop by Panera without having to drive out of the mall. The only thing that bugged me was that it took awhile to get our food (longer than other places), but everything was hot and delicious when we did get it!
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Jacob Saenz
Very good experience at this Panera location. Ordered the Italian Combo signature sandwich and frozen caramel to drink...delicious! Sandwich was thick, bread was great, drink was great. Service was great as well, as I placed my order over the phone, and server replaced my wrong drink order quickly and cheerfully. Atmosphere is attractive and cozy. I look forward to trying out their other sandwiches!
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Mindy Trosper
Food was good, service was horrible myself and 4 other customers stood in line for a extended time with several employees passing by and no one helped up when someone asked if we were going to be waited on what looked to be the mananger responded with " when he finishes!" Referring to the male making drinks. Complete time in the store for a Togo was 22mins. 70% of time was in line with no service
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Raechel French
I really like this Panera Bread location. They have a nice outdoor patio, while not having anything particularly nice to look at is still well done! Panera is a good reliable eating location and I know exactly what Im getting. This is nice from time to time. Their tea is actually really delicious and Ill study here and go through many a glass.
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Peachy Freckles
A little pricey for the amount you get, but that wasnt the main problem. The man taking my order this morning rushed me and was very blunt/rude throughout the whole interaction. Ive had better experience at an IHOP for a smaller price. He couldve been having a bad day, but that really should never affect your work.
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A Private User
Very consistent in terms of quality. I live very close to this location and I can say you will not be disappointed! Last time I was there i had a chicken salad, bowl of black bean soup and a bag of chips. All for 8 dollars!! What a steal. I love their sandwiches but their salads are the best in town.
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Jeff Sandberg
I would like to thank the wonderful staff @ The Hill Country Galleria for all your hard work. This location is always busy and they make sure each and every customer is satisfied. The managers always have a smile on their faces and aim to please. You guys are the best.!!!!!! Jeffrey James
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Bret Palmer
The food is good, but the portion are really small by my standards anyways. I ordered a sandwich there and expected it to be a nice big sandwich with all the extras. Turned out to be really small though, and I had to steal from my wifes plate to get filled up.
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Diana Ancog
My first time to Panera Bread. I was really disappointed in the food. Nice atmosphere, the gal that took our order was very informative and upbeat. The food is a different story. I would not recommend going there for pasta, salad, or soup.
