Einstein Bros. Bagels
| Address: | 103 International Dr #103, Franklin, TN 37067, USA |
| Phone: | +1 615-472-1440 |
| Site: | locations.einsteinbros.com |
| Rating: | 4 |
| Working: | 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 6AM–5PM 6AM–4PM 6:30AM–3PM |
Location
Photos 100
Reviews 31
PR
pri vate
Really disappointed in this place. Stopped inside before work to get some bagels for the office. A very simple order to just grab a few bagels and an untoasted one for myself. Though the store was not busy at all inside my order was ignored while they focused on drive through customers instead. About 15 mins after placing my order I finally am given a bag to go. Turns out they got my bagel order wrong, the bagel with butter for myself has a small lump of butter on it not spread on the bagel and was given no napkins or knife and the butter itself actually had some blue sprinkles in it for some reason. Stuff happens I know... But the reason for 1 star is zero follow up by the store after I left a comment about poor service and an incorrect order I never got any kind of response through their website contact form. If you dont care about customers then you must not care about them coming back again because we surely will not. Go to Brueggers or Dunkin Donuts instead
CA
Carrie Mundy
I have been to Einsteins 4 times and I keep wanting to like them, but they are seriously lacking in the customer service department. I had a BUG on my deli sandwich and brought it back AFTER they also forgot to give me the chips my co-worker and I ordered. They proceeded to pick through my sandwich looking for the bug (which I pointed out) and then didnt even acknowledge the incident. They made me another sandwich, but not before they made me feel like I was an inconvenience to them and their store. Doubt I will be going back.
VO
Vojin Janjic
We have been customers for years now. Bagels are consistent in quality. For bakers dozen box, they always seem to mix sweet and savory bagels w/o packing them separately. It makes for an awful experience to eat sesame bagel with cinnamon sugar on it, or blueberry bagel with garlic and chives flavor... My feedback about separating sweet and savory was met with a shoulder shrug. It is relatively clean inside, although tables have that sticky feel of smeared food, disinfectant and whatever else when not cleaned properly.
MA
Mandy Merritts
Got an egg and cheese on a bagel and when I went to eat it, there were all these black specks on the eggs. It is NOT pepper. I am hoping it is only from a dirty appliance they cook the eggs on but it was so gross that I could not watch it. See photo.
KA
Katie Clemence
Customer service could use some work, food is good though. Often the employees seem annoyed to help a customer (I generally show up in between rush times). Often the bagel sandwiches arent cut or not cut all the way making it very difficult to eat.
EM
Emma Patton
Welll I love the bagels but the guy in the wondow was rude and probay psychotic....didnt say thank you or anythong. Matter of fact he got my order wrong then screamed at my car so loud i thought i ran over someone lol
CA
Cameron Fry
Great bagels/spreads, okay coffee, meh customer service. If youre using the drive-thru line, make sure to check your bag/receipt before driving off.
ER
Eryn Duffee-Braun
Nice staff but there is nothing worse than having chive cream cheese on my sweet bagel because of a dirty knife. It seems to happen every time.
KE
Kelly M Taylor
Wonderful to see a familiar est, however compared to the Einsteins in florida the choices are limited and the bagels does not seem fresh.
JO
Josh Wick
Great service, ok coffee and the best bagels around! Come check out the nice patio seating they have before it gets too cold!!
NE
Nerma B
Love their coffee, they work very quickly even in the busy morning hours. Employees are super friendly!!
TO
ToJeTo K
Their bagels are awesome, but the coffee not so much ( horrible taste - especially the iced coffee)
SU
Sue R
Great place to piddle time away. Great coffee. Consistently good eats. Friendly service.
SA
Sam Mayfield
Always great customer service, even when they are slammed with customers. Keep it up!!!!!!!
BR
Brandon Caples
Its a quiet place for a meeting or to read or talk, and the mocha was good.
BR
Brandon Williams
Pretty good. Never been here before but they had a good blueberry muffin.
NI
Nicholas Holland
My office away from home - great atmosphere, great coffee, great staff
LA
LaceyNKirk Underwood
WARNING: CAN BE ADDICTIVE Absolutely Fantastic, amazing bagels.
JE
Jeffrey Dyer
The bagels are great... The coffee...not so much.
DI
Diana Magoon
Good bagels and lots of yummy flavors!
HO
holley griggs
Great place for bagels and coffee.
LI
Lisa Ramsberger
Great people, great fresh bagels.
JO
Josie Merrell
Bagels... not just for breakfast.
AD
Adam Lamberth
Always friendly and consistent.
BR
Brandon Espinoza
Best Bagel breakfast in town!
DA
David Arnopole
Bagels are amazing and fresh
OR
Oriett Marcus
Supervisor lady was rude
JA
jared mattick
Best chain store bagle
JA
Jamie Robinson
Good place for bagels
BJ
BJ moore
love the soft bagels
NA
Nancy Smith
Very pricy
