Address: | 516 Bell Rd, Antioch, TN 37013, USA |
Phone: | +1 615-915-4416 |
Site: | helenshotchicken.com |
Rating: | 3.6 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 12–8PM |
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Blk MGTOW B
Very, very, very poor customer service...First, there was no one ahead of me and it took 40 min to fry a fish and breast strip order,the young lady on the cash register couldnt stay off her cell phone to take my order,the three guys in back cooking didnt seem to be cooks at all, they just sat back there talking very loud and unprofessional ,so finally I get my order, I was missing the chicken strips,fries,and my fish was catfish, I ordered the white fish, and they were plain when I ordered the (hella),the chicken strips/tenders were just slightly bigger than McDonalds chicken nuggets, I explained to the lady and one of the so-called cooks that this isnt what I ordered, he said it was her fault and it would take 12 min to make my order right,by this time I extremely disappointed,20 min later he brought the exact same thing out and guaranteed me its right it appeared to be re-dropped in the grease to be hot,I said sir I ordered the hella for the chicken and fish,he said this is the hella,it had ZERO heat on it,didnt even look spicy, by now Im livid, I had a $35.00 order but wasnt about to send anything back again or waste anymore time in that shady ass place, so I politely took my order, and charged my loss to the game, got down Mboro and threw EVERY SINGLE THING out the window except the bottled soda, which was the only thing they couldnt screw up, I live in Mt. Juliet, so I frequent that one on the regular and LOVE THE FOOD THERE, but that hole in the wall on Bell Rd should be shut down immediately, bottom line,go to another location or go to Hattie Bs
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Jermaine Hayes
I Will Never do business with dishonest people ever again! The reward card program is a fluke! The young man who stamped my card prior to todays verified that there would not be a problem redeeming my free combo. I placed an order over the phone with the same guy who stamped my card. I then proceed to tell him my card had a free combo he told me they no longer accepted the cards. I questioned him as to why now it could not be used but you assured me that it wouldnt be in issue. The young man even went as far as have me describe the person who took my order which was him!!!!! He then completes my order and gives me a total !?!??! Once I arrive to the store, the SAME YOUNG MAN froze because he remembered who I was. Suddenly a cook from the back yells out we dont take them no more . Frustrated from the encounter, then asked them to cancel my order and I left the business. Ripping the card as I was leaving, I vowed to never spend one dollar at that place again and encourage others to do the same!!
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Daniel Biro
Walked in thinking we had scored because there was nobody else there. Now we know why. When you place an order, it is made fresh for you, which seems like a great thing, until over 30 minutes later, youre still sitting there questioning everything. Keep in mind youre freezing cold, because its December and they wont heat the place. The owner sat and ate his own lunch while we stared on and dreamt of ours. It was like he had zero regard for us. Theres not a lot of pride in this place. The name Helens is franchised out and that the only connection to the original hotspot. When we got our food home, it was tasty. Although no comparison to Hattie Bs. Not even playing the same game. Was it worth the try, no. Save yourself the trouble and go somewhere else.
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Hyoun Kim
Its a franchise of the original Helens Hot Chicken. The only relation was the name. There was literally nobody there and the wait for my meal was 34 minutes (approximately). I just ordered a quarter breast meal combo with a drink. My side was Wal*mart brand potato salad. How did I know? Because I saw it in a container. The fountain drink station was not connected to power (thus had no refrigeration) and the ice maker did not function. Therefore you got stale (barely any carbonation), hot soft drinks. Chicken had good flavor, but Ill go somewhere... ANYWHERE else but here.
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Heather Castillo
We were in from Chicago and I really wanted hot chicken during my stay. The place I normally go to had a line around the block, so I googled hot chicken and luckily for me I found this place. Not only was the chicken delicious and juicy but the service was absolutely excellent. The gentleman at the counter was by far the most friendly person I have encountered in the industry in a very long time. He was inviting and very hard working. He suggested their fruit tea and said it was "the best beverage in the world"...it was so good. Overall experience was excellent
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Deirdre Taylor
Nope, never again. The first time we went to this location we stopped at the window to place our order. Of course we had to wait and decided to go in. It did look rough on the inside but we were already committed. So we waited for or food and it was really good. We came back again and the food sucked had no flavor and they shorted us on fish and it was just gross. I decided to go on my own again because I know $#!@ happens. I got the same crappy food again. Gave it a chance and they failed miserably.
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Josh C
Ordered "Hot" chicken tender and waffles. First off the waffle was good. Really good. As in, Why is this so good? The amazing waffle could not make up for the lack luster tenders unfortunately. I guess they were marinated in a hot sauce and then some kind of hot oil was put over them but they were just OK. With so many different hot chicken restaurants to choose from theres no reason to go back to a place thats just OK. Maybe I will try another location someday.
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Loletta Chapel
We were visiting from Indiana and this place was suggested by a close family friend and when I say the chicken was seasoned to perfection, this was no exaggeration. The waffles were okay I prefer crispy waffles when Im eating chicken and waffles but the chicken was so good it didnt even matter. Ive been thinking about the chicken since Ive been back home it was that good. What made it even better was the friendliness of the staff
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Jayy Williams
I gave them 2 stars because the food was actually good AFTER IT WAS RECOOKED ONCE. the cashier argued me down after I told him my original chicken was burnt and tasted like OLD BURNT HOT GREASE! So he offered to give me a recooked order and my chicken actually tasted good on the second go around. This establishment doesnt believe in " the customer is ALWAYS RIGHT "
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t hall
Chicken not hot, got the (Hot) overcooked, Coke no carbonation, attendant not helping to fix machine, said didnt know anything about it I tried all drinks, all the same, owner came in offered water AFTER I ASK. Wont be going back. My first clue should have been when no one was there at lunch.
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Dee Nice
I just moved into down I ordered some wings and whiting fish and man omg!!! The best fried food I had. The cook is amazing,and Really fresh food and if you enjoy spicy food order there screaming hot sauce fantastic I definitely will be back.