Palace of Asia

Reviews 4

JU

Juan Barrios

06/21/15--Horrible catering experience, dont give them your business without reading the reviews! The owner refused to even offer any help to fix the situation and left us with a nightmare. Because of that, I have no other justice I can obtain but to give my story and hope youll take your business elsewhere. Employed them to cater our wedding of 200 guests, buffet style. The owner ensured us there would be more than enough food to feed 200, even 250 people. We asked multiple ways if this would be the case because we needed to make sure we wouldnt run out, and the owner himself said it wouldnt happen. This is VERY important in middle eastern cultures that there be plenty of food. Paid nearly $7,000 to do it. Fast forward to the reception. After approximately 100 guests were served we started running out of items, and by 150 most meat entrees were empty. We, the groom and father of the bride, had to address it personally after guests were told they had run out of that food. We asked the owner what was happening. He related that people ate too much, more than their single portion, and the food ran out. We told him this was not a plated dinner, it was specifically buffet style so people could eat what they wanted and we were ensured this wouldnt happen. He practically shrugged and related that he did what he was contracted to do, even brought 250 "portions" of each item, which for the meat and meat Currys was a single piece of meat. I couldnt even tell you the exact size of a piece---it was gone before we had any. Any buffet catering owner, especially with his experience, knows the pitfalls of buffet style meals; And to change the units of measure on the day of from verbally ensuring 200 PEOPLE will be fed to bringing 200 "portions" (250) of each entree is dishonest. He skated by on a technicality to satisfy his minimum contract and did not fulfill the assurances he made to us. He showed no remorse, offered no help and weve suffered the fallout from people going hungry that night and thinking we penny pinched on the dinner. All because we followed his word. But he got his money and a hefty profit margin. He even said something at the reception along the lines of that we should have ordered for 300 guests if we didnt want to run out. It was all I could do to make a cordial resolution and go back to my bride without losing my temperament. What gall. Lets go one deeper: he then tried to con the father of the bride into giving him MORE money because he "thought" there were more than 200 people at the venue. There wasnt. Even if there would have been, how does that equal more money for him when he brought a set amount of food! He touted multiple times that he catered events upwards of 700+ people. I shudder to think how many go hungry at those events. Im just now noticing others had the same or similar problem...it put a scar on an otherwise memorable day and dampered the night for almost a quarter of our guests that then paid for their own food elsewhere. I suggest you do as well. Not because theyre food isnt good, it is. Its delicious. But many of my guests never found that out because of the owners business practices. And I cant endorse a restaurant that treats their customers like he treated us.

A

A Private User

I never paid so much money to have myself, my family and my guests insulted and treated so poorly. The service at this place was TERRIBLE and the manager was extremely rude and walked away from me several times when I was trying to discuss the service with him. They ignored all of our requests and seemed to just do as they please. It started out with the manager misinforming us about the speaker system at the location and we ended up having NO music for the ENTIRE NIGHT. They also never prepared a separate seating area for the guests of honor as we requested. We had to request the champagne 3 times before it was poured, AFTER all the toasts had been made. We ordered (and over paid for) enough to cover all 150 guests and most individuals got none while others got their glasses over filled or got seconds. The food was requested to be ready at the table by 7:30 at the latest and was not ready until 9pm (at an event that started at 6pm). When we complained to the manager, he walked away from me the first time and I had to chase him down. Then as we talked with him and told him our complaints, he told us “your guests are not happy, it is none of my concern”. They started clearing the floor at 10pm when we had it booked until 11 pm and half the guests were still in the hall! I had complaints from guest of them taking food away while they were still eating. The manager and co-owner talked down to me the entire discussion and insulted and mocked an underage guest, then hid in the building for the rest of the evening and refused to talk with us. When we asked to talk with him at the end of the night, we were told by the staff that he did not want to see us. I would not request this place to ANYONE trying to hold any form of event!

A

A Private User

Looks can be deceptive fits perfectly for this restaurant. It has a nice décor but the food and service is HORRIBLE. I went here 3 times, once with my family and twice with my colleagues and not once I got good food. First time I went very late for the buffet and too early for the a la carte so I can excuse the BAD SERVICE but other two times I didn’t go at any odd time. I had a very bad experience the last time I went and after that I swore not to go to this restaurant ever again. We were a group of around 12 people and it was a buffet but he still charged 18% gratuity and instead of billing for 12, he billed for 14 people. We were not even served water properly then why this gratuity? When we asked the waiter he said he will take off gratuity and correct the bill for 12 people but then the manager came and the attitude was very rude and he didn’t even apologize for the mistake in billing but he said if the group is bigger than 6 then they charge gratuity no matter it is buffet or a la carte. We were ok with the gratuity but the way he treated us was really bad. I AM NEVER GOING BACK TO THIS RESTAURANT. I have been to another Palace of Asia in NJ where the service was good and food was OK. Guys from my work place used to go here often but after this incident not many are going and also this restaurant has lost at least 12 customers permanently. My Ratings: Taste: 1 star Service: 0 star Ambiance: 4 star Cleanliness: 3 star Rest Room: 4 star

A

A Private User

If you are looking to have a reception or party, then go to another banquet hall. This place has no interpersonal skills and the service is awful. Rather than showing you the hall and selling there place to you, they stare at you and make you do all the work. We didnt even get to enjoy our reception because we were interrupted so many times with tasks they should know how to handle. They didnt even have the appropriate amount of chairs for our guests. I will say the food is delicious, but it would have been nice if we got enough food to feed all our guests that we PAID for. It was just a mess. I would NEVER have another event here again. We are never going back here again and will continue to educated people not to if they want excellent service and value worth your money. This place is unorganized and the people, especially the Manager, is not pleasant to work with! My husband is very easy to please and takes alot to make him upset- and even he was very disappointed and upset about the service we got, how we had to tell them every little thing (ie move the desserts off dance floor so our guests can dance, bring out more dishes for the desserts, etc.) and worst of all, there wasnt enough food for all our guests because they were lazy to bring more food out. We definitely did not get enough food for our guests that we paid for. This place is an embarrassment!