DQ Grill & Chill Restaurant
| Address: | 3615 Market St, Camp Hill, PA 17011, USA |
| Phone: | +1 717-737-0732 |
| Site: | dairyqueen.com |
| Rating: | 4 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 11AM–10PM |
Location
Photos 32
Reviews 34
TU
tuxnader
I have been going to this Dairy Queen since my family moved here in 1972. My Little League Team was even sponsored by this Dairy Queen. In all those years I never had any problems, issues, or bad service until now. Went through the drive thru on our way home after dinner. We had coupons for two free sundaes. After pulling up we informed them we had coupons for the sundaes but asked if we could substitute two small cones instead. Young man told us "sure, no problem." Ordered on small chocolate cone with hardshell at which point he asked, "anything else?" We replied that we also needed one small regular chocolate cone. "So thats one small choc dipped and one small regular," he repeated. We confirmed and were told that it was going to be $2.67 which seemed odd as we had explained that we had the coupons for free sundaes. Pulled around, window opened and he again stated "$2.67 please." We reminded him that we had the coupons and handed them to him. "So you want sundaes?" he asked. "No, you indicated that we could substitute 2 small cones for the sundaes." To which he then informed us that he was not able to do that and handed us one small (VERY small) chocolate cone and again said "$2.67 please." This just went back and forth until we finally just got too frustrated and told him to forget and left. We decided to go back and speak with the manager. When we entered the store a nice young girl waited on us. We told her what had happened to which she replied, "I am so sorry, he likes to mess around like that sometimes." So apparently the guy who had waited on us the first time has a reputation for screwing around with customers. Very nice. Either way, we told her that we understood that they couldnt substitute small cones for the sundaes specified on the coupon so wed just like to have one small chocolate dipped. She then suddenly disappeared and some big, unshaven guy walks out. I assumed he was the shift manager since he had on a different shirt. He was. After calmly recounting our first interaction he just sat that staring with a blank look on his face. In that time my girlfriend again repeated what she wanted and was willing to pay for the small cone. He said nothing at which point she asked for the owners contact information to which he replied that he was not about to give out that information. Keeping in mind that this was nothing more than a discussion and that she had ordered and offered to pay 3 separate times for a small cone, he suddenly said, "If you are going to be hostile that I need to ask you to leave." That left us both completely confused; at that point we had no idea what he was talking about but chose to leave. A small chocolate, soft-serve ice cream was not worth any more of our time. More importantly it was obvious that this so-called "Manager" had no idea what customer service meant. At no point did he apologize for the behavior of his employee nor offer anything to help alleviate the issue. One more thing, on our way out my girlfriend asked for the "Managers" name to which he replied, "You dont need that." Very classy and professional. It goes without say that neither I, my girlfriend, nor any of my children will ever eat Dairy Queen ice cream ever again. Too bad especially considering I had been a faithful customer for over 40 years.
SU
Suzanne Martin
I asked for two cups,of ice cream and I got two cones. I had a four year old with me and told the young man that I needed a cup as the ice cream would be all over the place with a young child. He took the cone dumped it upside down in a cup and said that should be fine. Wasnt thrilled with him and will not return.
JE
Jennifer Kear
Rude, obnoxious and poor customer service. Work in the neighborhood and will never visit this establishment again, and will make sure my co workers are aware of this along with anyone thinking of visiting this location along with any other locations under this Management.
DA
David Palmer
One of the cleanest fast food restaurants Ive ever seen the employees are polite and helpful the food is out of this world go there often and will continue going there the $5 lunch meal is a real deal its a must-try
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Ryan Pifer
Took forever at even though there were no other customers and left items out that I paid for. If I were the owner, I would fire those incompetent brats.
BI
Bill Foulds
Great service, friendly staff. Cant beat the $5.00 lunch which includes burger, fires, drink, and sundae or for $1.00 more for a blizzard. Cant beat it.
CH
Christine Olewiler
The food is always amazing no matter when you are here.That days a lot for the staff and their trainers!Always polite and super clean!!
JE
Jeff Geisel
Who doesnt love DQ? New honey bbq chickenstrips are very good. Food is always hot. Blizzards are awesome especially Mint Oreo.
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Syed Raza
Its alright, went in to get sundae for my kids it was very heavy and nothinf special at all especially for a 2$ plus sundae
AR
Armando Casanova
Wifey requested something outside their strict menu and they were able to accommodate her with a great disposition.
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J Rife
More than just ice cream! The hot food here competes with most of the fast chains and does it well!
MR
Mr. Murray Mr. Murray
This one has both the fast food and ice cream menu. Delightful every time Ive visited there.
JO
Joseph Moody
they resolve what few issues we have had with service, in quite a quick and fair manor
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Steve Sheely
Hot fresh food, lots of choices. And of course great ice cream dessert
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Jon Oppel
More often than not the order is wrong. Check it before you leave.
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Diana
Love their burgers fries n ice cream. Dont get the chicken wrap
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Katie Collins
Their burgers and fries are really good for a fast food place.
EM
Emily Zeigler
Theyre food is great and for a great price! You cant beat that!
CH
Charlotte Lefevre
Typical dairy queen. Sometimes wait is really long.
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C Sprecker
$5.00 lunch meal cant be beat Includes a sundae.
KE
Kevin Jones
Great place to grab burgers & ice cream 2/1516
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Taylor Drew
Too many teenagers and not enough supervision
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Vincent Meisinger
Stopped to get cones. Good ice cream
MA
Mark Eister
Really good burgers at a good price.
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John Walden
Great place for a 5 dollar lunch.
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Terri Dougan
Very fast and friendly service.
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Deborah Bradshaw
Very quiet place to get lunch
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Shachi Tiwari
Wow... I literally love it
TO
Tony Fett
I love the 5 buck lunch!
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Blue Dog
Nice neighborhood DQ.
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Andy
Reeses blizzard! Mmm
AN
Aniela Grzeżułkowska
Awesome blizzards!
LO
Louis Kori
Great food
DO
Doria Rogers
AWESOME
