Address: | 2802 Clark Ave, Cleveland, OH 44109, USA |
Phone: | +1 216-566-8811 |
Rating: | 3.9 |
Working: | 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM |
MA
Mary Cichanski
Absolutely DO NOT order from here. We ordered for the first time last night after hearing they delivered to Tremont. We called at 7:38 and were told it would be 45 minutes to 1 hour. After 1 hour and 15 minutes we called. Without saying hello someone screamed in the phone "its on its way" and hung up. My husband called back again to see when it would be arriving and he was hung up on again. I called then and asked to speak to a manager and the woman on the phone who we had now spoken to multiple times just kept saying "I dont know English" when I was asking questions. There was someone speaking clear English behind her and I asked to talk to him and he also pretended not to speak English. Our food arrived almost two hours after we originally called after two more calls from my husband. The delivery person was the man who was speaking in the background so clearly the food was not on its way after 1.5 hours nor had it been cooked. It is completely unacceptable to run a business and pretend not to speak English. Also, the food was decent (compared with other limited options) but obviously not worth a 2 hour wait and being hung up on multiple times.
DO
Doreen King
Not the fanciest place in town but more popular for being a great place for delivery. Theres hardly ever anyone eating in their dining room. The main dining option here is delivery and pick up. The prices are fair the quality is really good,and the portions are above average. But beware of the customer service!!! English is not a language they have not mastered yet and the ladies have a tendency to yell at you on the phone and even hang up on you but somehow they always get the order correct! Ive been ordering from here for about 15 years now and I hope they stay open for another 15 years!
PU
Puerto American
The food was great,service was amazing and the wait was only ten minutes compared to other places which take ten times longer when in restaurant and when I do get food delivered it only takes about thirty
EL
Elizabeth Fogel
foods amazing but to be honest the lady who speak on the phone needs to learn how to properly talk to customers on the phone. she is very rude! :(
LY
Lydenisse Ramos
They have changed the name of the restaurant to Hong Kong Kitchen but the food still amazing, excellent chinese food.
GL
Glenn Cunningham
Very rude people Do not know how to treat customers want your money But bad attitude with-it
BE
Berr And Lee //
The best Chinese food I had in a long time way worth the money very very good food
MI
mianye li
Fantastic food and warm host, valuable and excellent cuisines.
VI
virmarys capeles
I love the food mmmm
MI
miracle wise
Sugar Donuts Amazing!
CA
Cassie Friend
Great food
TR
Trisha Kyle
Great food