Address: | 3137 Erie Blvd E, Syracuse, NY 13214, USA |
Phone: | +1 315-446-5501 |
Site: | pizzahut.com |
Rating: | 2.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 12–10PM |
ME
meghan dupre
I have ordered from pizza hut in the past, and theyre usually FANTASTIC, and the food is great. But this is not my experience at this location. I ordered a pizza and breadsticks via their online website. I live in an apartment and must go outside the building to retrieve orders. I stipulated that they must call upon arrival. I followed the online tracker and it never was updated to an out for delivery status. 20 minutes AFTER the delivery was scheduled, I finally called to inquire about my order only to be hung up on once, and then told upon callback that my order was cancelled because I didnt answer the phone. (My apartment building has spotty signal, and calls dont always go through. So I rely mostly on the online tracker and delivery time to know when to be outside) On top of being told I must re-order my food, I apparently would have to wait an additional 2 hours before my food can be delivered. The person on the phone was rude and dismissive, and did not explain why the tracker was not updated, or what the purpose of the phone call was. I spoke to the manager and got the same response, except he told me that the reason they originally tried to call was to say that they couldnt deliver until 6pm. (I ordered at 3:20pm) I do not usually bother with complaints or reviews, but this truly bothered me. If you cant make the orders/deliveries, change your delivery times, availability, or HIRE MORE DRIVERS! Forcing a customer to wait 3 hours for food is ridiculous!
LE
Leanna Butts
This is crazy!!!!! Wanted Pizza for work, placed the order around 1:20 pm and when get to the page that tells you when the pizza will be delivered. Its tells me that it will not be delivered until 8 tonight, That was 7 hours from the time that we ordered the pizza. Calls them and they tell me yes that is the time that you will get your pizza. I wanted to know why it will take 7 hours to get 2 little pizzas. The young lady tell me they dont have a delivery person doing the day. I stated that they would need to put that down on the website so people can know that. Dont order anything from this place during the day if you want it delivered.
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Shauna Jane Silvester
Absolutely horrible customer and food service! Had a delivery of over $50 and it took 1 hour and 15 minutes for us to receive or cold pizza and wings to our hotel room. Knowing that we were in a hotel room, they did not accommodate us with cups, plates, utensils or even napkins! Then our salad came dry with absolutely no dressing after they specifically asked us what we would like to have, so we called the shift manager directly and complained, she said that so would send the driver back with plateware and utensils. He never showed, so I will be contacting corporate.
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Rafael Alvarez
This is the worse customer service I have ever dealt with at any Pizza Hut. Ive given than a number of chances with us as a customer and this will be the last time. Placed our order online and it didnt show up. When I tried to call the store they dont answer the damn phone. These people that run this place are so incompetent that during another order I actually had to remind them to turn the lights on outside their building because it looked like the place was closed. This was after we had to pick up our own order because the delivery time was over two hours.
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Jessica Lewis
Ordered a pizza online. I checked over all the info before submitting the order and receiving the CC confirmation number. I called an hour after the pizza was suppose to be delivered (almost 2 hours after ordering) and was told by the dumb dumb that answered the phone that my CC was declined and that my phone number (that I was literally calling from ) was disconnected. I ordered from Dominos (using the same "declined" card and "disconnected" phone number) with zero issues. Lazy a$$ Pizza Hut employees; this location having 2 stars is a compliment.
A
A Private User
We waited 2 hrs for crappy cold pizza. I work near that Pizza Hut. My morning commute is 12mins on average. This happened to us before with the one on E. Genesee st a few months ago too. We called twice & both times that assured us that it was on its way. They also told us on the second call that the driver had 5 stops before us. Yeah, its going be pretty warm and fresh after making 5 stops in December. Ugh. Gross. I only gave it one star so I could publish this.
MI
Mike Saltzman
Open good hours. Food tastes like its supposed to (like EVERY pizza hut Ive ever been to). Staff is always friendly and accommodating when Im in there. It def smells slightly off inside, but the place looks clean and I just think thats a side effect of their ovens or preservatives, I dont know. Totally agree with other reviewers that this place just NEVER answers their phone, i just usually go in for pickup so its never bothered me that much.
NO
Noah Denney
Very pleased with how well Todd and Beth did with our party of over 30 people last night for our kids on our bus. They were very pleasant and accomodating in the midst of mass confusion with our kids. The food was great, the service excellent and they are an asset to have. We will see you again next year and a big Thank You to Pizza Hut-- Cindi Pfrang
TO
Tom Jaquay
Place was disgusting, waitress told us 1 trip to salad bar, was told when paying it was unlimited. Had to ask to have nasty salad swapped. (rotting/wilted). Then they give us the wrong check. (More expensive of course) Waitress was pretty rude too. Will never visit this location again. EVER
HA
Hadassah Cronin
I order from Pizza Hut a lot because they have gluten free pizza that I actually like! The pizza here is great and I have never had a bad experience. This Pizza Hut is kind of weird about delivery sometimes though, but theyll tell you when you order if theyre doing it.
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seven cruz
Ordered a pizza on-line from these clowns on Erie. It never came, they took my money though. Their phone was always busy, seriously I didnt know that possible anymore, never answered, these pricks dont care. Never ordered a pizza that just didnt show up before.
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Jakob Fitts
Tried calling these fools numerous times but they never answer the phone, ended up driving to them & when asked about the phone they had no answer..... I use to work @ pizza hut so I know whats expected, worst store Ive ever been to
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Daniel Hamilton
Tried to order online for delivery, and was told that they werent doing delivery anymore for that night, even though they were open for at least another two hours. I dont have a car, so carryout is impossible.
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Bassie Claudio
Very Displeased I Called At 2:00pm And They Said The Delivery Guy Called In And Cant Show Up Til 5:00pm In My Opinion They Should Have A Back Up Driver Just In Case He Called In NEVER ORDER HERE !!!!!!
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Frank Aliacquia
Pizza hut TV shows any pizza 10.00 any size and topping when u call they tell u there store dont do that deal.....woow never go back there again ..go to private piza shop keep the little guy alive ..
JU
justin curtis
They dont answer the phone to take your order.. the worst area for pizza hut ive ever been to. Get a better manager