Cove Castle Restaurant
| Address: | 13 Castle Ct, Greenwood Lake, NY 10925, USA |
| Phone: | +1 845-477-5599 |
| Site: | covecastleny.com |
| Rating: | 4.1 |
| Working: | 12–9PM Closed Closed 4–10PM 4–11PM 12PM–12AM 12–9PM |
Location
Photos 100
Reviews 9
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Brett Newirth
My family and I ate here last summer and the food and service was remarkable, out of this world! Fast forward to today: 730pm seating, wasnt until 745pm that our order was taken. We ordered 3 appetizers and 7 main dishes. They did not have any beer on tap, only bottles (2 lite beers, a couple IPAs and Fat Tire). Waitress seemed clueless. Needless to say, we waited 30min before we had to see where our apps were, all we received were excuses about how busy things are and how backed up the kitchen was. This went on for 2hrs. We finally received our apps after 2hrs but still could not receive a clear answer on the main dishes. 3 kids (8 and under) were falling asleep at the table and just wanted to leave, could not blame them. We eventually requested a cancellation on the check. We walked out of there paying only for the apps and drink received. The whole experience was mind blowing. The kitchen and staff should be prepared to handle busy nights. Plan that "every night would be a busy and hectic night", plan for the worst. They were strictly unprepared and full of excuses. Almost laughed off the situations, like a rehearsed script. Will probables never return.
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Lynn Grossman
Stopped in last night to meet some co-workers for a night out. The renovations of the place came out beautiful. The outside music band was a huge plus. The band was spectacular and we loved the music. Hostess (Trinity) was sweet. She smiled and greeted us in a friendly way. We told her we were going to sit at the bar and she told us to enjoy ourselves. At the bar two very nice, cheerful & attentive bartenders (Jen and Alexis) made great drinks and their service was tremendous. We were hesitant on visiting because of the nagative things we heard about how long you have to wait for your food and the lack of table service. Friends of ours told us to sit at the bar if we wanted good service so we shall upon return. Not knowing what to expect we already had dinner prior to our arrival but we will definitely be back very soon to try some delicious food. We had a great experience! To the Owners, thank you for adding a new and hip place to the lake! We hope you succeed!
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Peter
Had lunch w family late Sat 4/29 afternoon. Service was slow w no attentiveness to drinks. Special was Fish & Chips. Asked before ordering if had cocktail sauce & was told yes. Two of us ordered Fish & Chip. Was served by owner without cocktail sauce or tarter. Asked owner for cocktail sauce & said he wld be right back ( never returned). Asked waitress for cocktail sauce. Told several times it was coming. Never came nor did anyone ( including owner ) have courtesy to tell us they didnt have. Not sure how you have Fish & Chips as a " Special" and not have cocktail and tarter sauce. Fish & Chips was mediocre at best. Sterling Forest burger was very good and Chicken Parm dinner average. Restaurant was not overly busy at the time. Seemed a lot of confusion, not well organized as if just recently opened. Great location with outdoor seating on the lake. Will give another try at some point- but fairly disappointed.
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Bernard Park
We specifically made a reservation IN ADVANCE for 10 adults and 5 children. When we arrived, we were seated at bar height tables in a bar area, not a dining area. They had no high chair tall enough to reach the table, no booster seat, and were frankly rude about it. Food took FOREVER to be served, including kids meals. The children were crying that they were starving. One member of our party ordered an item from the menu. After everyones food came out, the server came by and said, "by the way, I was just told by the kitchen we dont have that menu item today". After all that time you realize you dont have something? For some strange reason, hostess was staring us down like we were being too loud or something. It felt like our party of 15 (that spent close to $700 with tip) was a total inconvenience for them. No beer on tap, no pitchers of soft drinks. Hugely disappointed.
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Nicole Tani
Well I have been here on several occasions and tend to give the experiences I have had the benefit of the doubt... But however my husband and I had an experience that was more than anyone should endure. It took 20 minutes for wings as appetizers to make it to our table. They were Very good. However I was pissed. On three separate occasions, approximately 30 mintutes apart from each occasion our waitress told us our dinner was almost ready ( and it was for a chicken sandwich and medium cooked burger)... There is absolutely no reason for our Order to take so long. Obviously the manangement and wait staff is not on the same page. I will not suggest this place to anyone if you just want a view and youre not hungry... Absolutely terrible. Hate to critic so harshly and I love food here and hope the best for thus business...But this place is not worth the wait!!
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Chris Santimauro
Before we went there we heard that the food was great but the service was terrible. I agree completely with that statement. Very nice view and good food. The service is far from good. We sat at the bar while we waited for our table, there were 6 other people there and 4 people were waiting for service. There were two bartenders, virtually no customers, but we couldnt get a drink. Once at the table, the wait service was very slow and hard to come by. The waiter had a huge number of tables and kept disappearing. We couldnt get service when we needed it. We couldnt get service when we didnt. What made it worse was that the waiter was slowly walking around like he had all the time in the world, but all the customers were trying to find him. People around us were talking about the slow service, so it wasnt just in my head.
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Louis Cypher
Great location. Great food fantastic service. They are going to try to stay open all year. Considering the clientele around here I wish them luck. Theres a reason we have few, if any, decent places around here, and its the locals that dont support any new restaurant or business and then complain about there not being any restaurants and businesses. I will go once a week as long as they stay open. The new pizzas are great. Come and enjoy greenwood lake during peeper season. No better place for views and good food and drink. Its amazing that people will sit in traffic for two hours to get way less. Its a fine place, try it!
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Eamonn Loughman
Amazing; Storm came in and Andrea (Manager ) rescued everything from People to glass, plates,possible missile umbrellas.Thus I felt this is what makes America Great......She is a warrior . Brittney waitress so cool. Food Outstanding ...White caps on a docile lake out of nowhere. Andra and staff prepared for anything I tell ya ...Fun place. To belabour point, this Storm was Posiden caliber and watching this group fight force of nature whilst serving Great,Great Great. Cove Castle I work at a rival restaurant but truth is we all learn from one another ....Hope so .... We EAMONN
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Janet Tallmen
The atmosphere and view is just spectacular! The Food is always amazing. This is the third time we sat at the bar and had Jen as our barmaid. We adore her! She is always smiling and friendly. Whenever we ask her to pair a wine with our dish with no hesitation she tells us which one she thinks would pair nicely and she is always spot on! If you want awesome service sit at the bar trust me. We sat at a table a few times and the high school servers are unpleasant. We love cove castle and will be back to sit at the bar!!
