Carvel

Reviews 19

SA

Sabrina Walley

Overall: great store with nice service and inviting atmosphere. Review: I think the carvel ice cream store was really nice. It should be noted that this was the first carvel store Ive ever been to so I can only compare it to similar ice cream stores (i.e. Coldstone, Ritas, etc.). The store is small so dont bring a soccer or baseball team here unless you like tight spaces. There is some, keyword some, seating outside of you feel too crowded in the store or just want to enjoy some fresh air. Unbeknownst to me there was a $10 minimum for credit cards. On a positive note it just made me try another or doubt of theirs (mini Oreo sandwiches very good!) The ice cream itself is very smooth and creamy, more so than cold stone in my opinion, but you cant mix the toppings in like cold stone. However, they do have the quintessential toppings that most ice cream stores have so thats a definite plus. There isnt a parking lot so you have to park on the street (which is free!). For a small privately owned store it was well maintained and the owner took extra care to feel like the customer was his only priority. Definitely recommend to anyone whos in highland park and wants a cold, sweet treat!

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MO

Moe HarsHa

This place is really horrible. Very bad customer service. The guy inside is very rude and very cheap. When you go there just pay attention to his attitude and the way he hands you the taste if he ever gives a taste. He barely put some on the spoon if u get a chance to taste. Also, if u ask a question about any flavor, he will tell you " DONT YOU READ". I went there three times and every time I leave without buying anything. Why I went three time? Cuz I wanted to give him a chance that he might had a bad day. But no, that how rude he is. I dont recommend this place. I am about to contact the corporation. Good luck at this place.

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HU

Hugo Parraga

Terrible customer service, went in to only be told that I cannot taste more than 3 flavors when I hadnt made a choice on icecream flavor. Any other carvel lets you try as many flavors, was embarrassed in front of my friend because of the manager Charles who does not know how to satisfy a customer even when he has been a loyal customer for a long time. Never going back.

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AL

Allison Vandenberg

Wonderful Carvel location! It is both a clean establishment and the management is very accommodating. I have had both an ice cream cone as well as ordering custom ice cream cakes and have been nothing but pleased. They do such a great job on picture cakes. Charles is a pleasure to deal with! With many Carvels to choose from, this one "takes the cake" for me:)

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MI

Mihir Chokshi

The guy working here is rude and acts as if he does not care. Bluntly told us that we need to have a 20$ or smaller bill and wont take our order. Customer service gets them 1 star

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SA

Samuel Czachor

Clean location, friendly environment, and a very nice owner who really seems to put his heart into the ice cream he makes. It was an overall great experience.

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EV

eva smith

This is the best Carvel place! Great ice cream, great service, never out of topping and I always get a parking spot rite outside the store.

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SA

Sam Sam

The owner/employee who is always there needs to learn some much needed customer service skills. And why is there a $10 minimum in place?

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EL

Elchanan Freund

Personel service and patient. This is important when making those hard decisions. Especially for the little ones.

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SA

Sara Elzahaby

The worst customer service ever from crew Charles. He was very rude. I never had such a bad experience.

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AV

Avi S

Its a charming little ice cream shop with great ice cream and good customer service

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KE

Keith Gerstmann

Your standard Carvel. Friendly face as you walk in and great ice cream

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NI

Nico C

Cashier will argue with you for nothing. Ice cream is not that good

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CH

Chaim Cohen

When it is busy, they really need more people helping.

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CR

Craig Eckel

Overpriced and has a minimum for debit card purchases

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JA

James Antoine

Nice simple location, good ice cream.

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RI

Rick Peng

Tried Oreo mint, great ice cream.

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LY

Lyle Measom

$10 minimum to use a credit card?

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ZE

Zev Stern

Always very friendly service

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