Smashburger

Reviews 19

LI

Lisa Melberg

On the whole, I am a big fan of Smashburger. I love their food and it is one of my go to places. However, I honestly kept checking for hidden cameras thinking I was in a filming of Kitchen Nightmares at this location. The staff were having screaming matches at each other about their duties and who should have to help. The on staff managers solution was to occasionally yell back at them that they could be heard. They were out of food (bacon, onions, smaller burgers than we ordered, etc.) and were unwilling to offer reimbursement for the food we paid for until I pursued it with the manager. I also saw one of the waitstaff eating fries off someones plate in the back as I was leaving. Overall, take the drive to a different location. Anywhere else, their food is worth it.

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HU

Hunter Schwietz

Pretty disappointed with my experience at smash burger. Went in around 935PM and didnt get greeted for over five minutes while the cashier tried to fix the register. I understand there are technical problems but there was no acknowledgement. We finally got our order placed but it took forever to get our food and when it came to us our server didnt know what burger he was holding so he didnt know who to give it to. The fries were served cold which was a huge let down because I heard great things about them. The burger did taste good but our experience was tarnished because of the lack of pride and integrity from the staff.

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Travis Van Slooten

Ive been to this Smashburger location a few times in the past 6 months or so and the cheeseburgers have been awesome - except this last time. My burger was dried out a little and so was the bun. And the fries, which are usually awesome, werent that great either. Im still not knocking this place, though, because this was just one "off day" experience. Usually the cheeseburgers melt in your mouth and the fries are awesome. The malts, as always, are delicious. The staff is always friendly and the service is great.Ill definitely come back here again.

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MA

Matt Dahl

I ordered the truffled mushroom burger with fries and my wife had the Twin Cities burger with a salad. Mushroom burger: good tasting truffle oil, but that flavor over powered everything else so there was no mushroom or Swiss taste. Furthermore, the burger was overcooked and overdone, so that by the time they gave it to me it was a flat smashed disc. Fries: soaked in grease shoestring fries, some of the worst Ive ever had. Twin Cities burger: better than my burger, though also overcooked. Salad: small for the price.

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Sheng Moua

Pre-ordered my burger online for pick up at this location. Had to wait in line for my food. On top of that I paid for haystack onions and asked for sauce on the side. After waiting in line between 5-7 minutes I got my food walked out to my car only to realize there were no haystack onions or sauces in the bag. Walked back in only for them to put the onions in a little container. Food was cold and the sauce was on my burger.... Didnt even apologize, what horrible customer service.

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AN

Andrew Rotter

Truly awful, definitely deserves the rating I gave it. Overrated and overpriced, food tasted similar to McDonalds. The fries and my burger were horrid, the meat I know for a fact was frozen previously before served. The strings of fried potatoes were also bad(fries).The beer was poor, their soda machine was out and made us use 2L bottles to pour ourselves. I recommend Culvers if you want a place similar to Smash burger. Oh and our tables werent clean, OCD mode [enabled].

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A

A Private User

I took my girlfriend here a few weeks ago. I got the "Twin Cities" burger and it was amazing! The Smash fries with olive oil and rosemary are also some the the BEST french fries I have ever had! The burgers are greasy but its because they use 100% Angus Beef and sear it at a high temperature to hold in all the juice. Its set up a lot like Chipotle, service was quick and we recived our meals within 2 mins! Smashburger is my new Fav!

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SC

SchaOn Blodgett

Food is pretty good... Though something just feels "off" here. Im not sure if its the atmosphere or what. Also, weve noticed that each time weve went in over the last several months, all different employees (so, wondering how the company treats their employees - and this does contribute to that off feeling). 4/27 update: Looked closed from the outside. The place was filthy! OMG! The part that was clean they had closed off.

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A Private User

This place blows every other burger shop out of the water. 1/3lb BBQ Bacon cheddar is my favorite. Perfect bun, perfectly seared juicy burger, awesome toppings. What else could you ask for? Oh yeah, their sweet potato smash fries are the best ive ever had too. Extremely fast service (less than 5 min every time) and reasonable prices. Their oreo shakes look amazing too. Drool...

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BR

Britt Pate

I had an amazing spinach and goat cheese salad and added grilled chicken. The salad was delicious, enormous and very reasonably priced. A matter a fact it didnt cost any more than a fast food salad from Wendys or McDonalds. It was way better and much bigger. I also got a side of smash fries that were fabulous. I will definitely be back.

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Marissa Melius

Nick helped us tonight and he was an absolute pleasure! He wasnt much more attentive and helpful than I would ever expect from a Smashburger, making it feel like a real restaurant experience. The food was great and quick and the whole store was spotless. Will definitely be coming to this location again!

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SE

Sean Goerss

consistently horrendous service. Great burgers, just not worth going until they commit to a management change. They dont get youre order correct, they wont fix it, and its always the customers fault. Ive reached out to mgmt and will update here if they assure me new mgmt is in place.

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CH

Chase Hagerman

Excellent service; better than some fine dining places I have been to. Excellent food; highly recommend the Smashfries. It was pretty busy when I went, but the staff was able to handle it perfectly. The management has done a great job hiring and ensuring quality.

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Sloan Meadows

I was there on an off hour, and the service was incredibly quick. The food was delicious too although it was a little greasy. The price was right, but watch out, all of the sandwiches dont come with a side of fries. Something you may want to factor in

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A Private User

The food always comes out so hot and fresh-- a must for me to enjoy. Ive had the burgers, fries and onion rings and they all leave me wanting more. Also, every staff member Ive interacted with have been courteous and helpful. I love this place!!

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Shandai Kurylo

I shook my fries in dry napkins twice until they were soaked and the fries were still shiny and super greasy.... Which offsets the dry meat I guess? The mushrooms were good, the pickles were good.... Shake cup was only half filled and tiny.

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Brian Chapman

Half the seating area was closed off. Every table in the open area either had trays of uncleared garbage or were filthy. Cleaning was apparently not the job of any of the employees standing around. Will not be back.

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Nicole Puumala

Uh duh! Smashburger is amazing! Food is great! BUT just know if you are going to go to this location, bring your winter gear because it is COLD af! Usually the AC is refreshing on a hot summer day.. not at smash.

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AN

Andrew Edward

Used to be my favorite place to go when I felt like spending a bit more for fast food, but the last few times everything is just soaked in oil and thats all I can taste and leaves you feeling sick and nauseous.

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