Smashburger
| Address: | 9965 Hudson Pl #690, St Paul, MN 55125, USA |
| Phone: | +1 651-256-0021 |
| Site: | locations.smashburger.com |
| Rating: | 3.9 |
| Working: | 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–10PM 10:30AM–10PM 10:30AM–9:30PM |
Location
Photos 100
Reviews 15
MA
Mark Erickson
I went there last night (June 17th at 9:20 pm) with my wife and son. My wife had to use the Womens rest room and it was very dirty. She told the manager and the manager stated that she did not have time to clean it and she could use the Mens rest room. The manager was not polite.... We ordered food and received it around 9:35 pm. Another couple came in around 9:35 and they both ordered food. They sat in a booth next to ours. There was a boy cleaning in the front area of the restaurant (at 10:02 pm). He was cleaning tables, the floor, and organizing. At exactly 10:02 pm, all the lights went out in the front area (all the tables and booths). We were just finishing our food and the couple next to us were almost done. We could not believe they would turn off the lights as we were just finishing our food (it was difficult to see items on the table as it was pretty dark). The manager could have left the lights on for another 10 minutes to let the customers finish and leave. The manager could have told us at 10:00 pm that the lights would be going out at a certain time (she didnt bother to tell us or the other couple). This would have given us time to finish or take our food with us. The manager working last night should be fired. If you cant be polite with the customers, talk to them, and work with them, you definitely should not be working as a manager.
RJ
RJ Learn
Visited Smash Burger today just to try a their new Turkey Burger. When we got there , we were told that they were sold out. The lady that was waiting on us actually had the nerve to tell us to come back earlier in the day when they were stocked up. What kind of restaurant doesnt anticipate supply and demand ?! Not a very good one! We decided to order some regular burgers instead. I ordered avocado with mine. I was absolutely horrified when my avocado was brought out! It was all dried up and rotten! I cannot even believe that the cook was stupid enough to even send such a shity product out. We will not be going back to this particular Smash Burger
JA
Jamie Goette
Ok, to be honest the food is good and the service is good, but this place is dirty. Tonight we ate outside because we couldnt find a clean table inside. The light fixtures are disgusting ( I dont want dust falling into my food while I eat) the drink station is always a mess and I cant even talk about the restrooms. I was hoping that after saying something during our last visit the staff would take notice and keep things a bit more tidy, but it looks like things are not about to change. To bad, because we like the foid, but i cant imagine what the kitchen looks like and I just cant bring myself to eat there again.
GR
Gracie Dorschner
Pretty slow service took about an hour to get our food youre better off going to an actual sit down place, tables were messy when we asked one of the bus boys (scrawny with glasses) if they could wipe the table and clean up the left over milk boxes from a kids meal he replied with only if u hand it to me and being a germ-a-phob I said would you mind picking it up and he replied with looks like its staying there then. They also put the wrong things on my burger (mustard) when I told the same bus boy he said we r busy scrape it off.
JE
Jessica Wisniewski
I always have a positive experience here. My favorite. Only negative to note is that food presentation and french fry quantity is much better when dining in. In my opinion, this is much better than Five Guys. Five Guys was screaming slow and the buns were soggy with messy burger presentation. I was more than happy to have Smashburger to come back to.
RO
Rob Peters
My wife and I really like the Smashburger salads and regularly eat at several different locations in the Twin Cities. However, our experience at the Woodbury location was not the best. The Spinach, Cucumber and Goat Cheese salad was made wrong. It did not contain any Spinach! Instead it was made with the same spring mix as the Harvest.
BR
Bruce Lee
Customer service sucks coming from the cashier girl. Gave us an attitude when I ordered my burger with everything on it and I got nothing on my burger. Nice guy gave me a coupon so it sort of made up for it. But the burger still sucked. Patty was not good. Salty and no flavor. First and last time I will go to this one. This one sucks.
JO
Joe C
Burgers are made after you order. Nothing sits there on the counter. Gotta admit it was tasty. And the real deal is Five Guys wishes they had fries as good as Smashburger. A slight rosemary and olive oil makes these slightly thinner than McDs fries something extraordinary. Once you try a few, youll finish the rest for sure.
AN
Andrea Blauert
We had such a great time at lunch yesterday and the food was delicious! The manager made a point to greet our table and popped over a few more times to be silly with our two year old son. I would give five stars except the young lady who took our order could use a quick review of basic customer service starting with "smile!"
PE
Peter S.
Been here twice...first time they messed up my to go order and of course I recognized at home. The second time we ordered black bean burgers and after 15 minutes they told us they were out of them...and now the told us they are also out of milk for the kids. Of course only after we followed up when it would come...
DE
Dennis St. George
The first thing they ask you has nothing to do with what I want, it has to do with what they want, "are you dinning in or taking out"? I spend time waiting in line reading the thinking what I want to eat, and now I have change my thoughts to what they need from me. I would think my money would come before that.
BR
Brandon Botzet
Decent Smashburger and comparable to any other if youve been to the chain. Those that havent, they have specialty burgers and fries, a small decent beer selection, tasty salads and good shakes. Expect to pay about $11 per person for food, but to be full afterwards. My personal favorite is their smash fries
A
A Private User
William- May/16/2011. Best hamburgers ever. 1 to 10 and ten being the best I give it a 15. The swiss, bacon, and BBQ hamburger is the best burger there. The fried onions are great. The dill pickles are the best. When I ask for extras they give me double than what I expect. You have to go there.
KR
Kriss Kuester
There must have been somebody new on the grill. It was like they dump the entire Shaker of spice on the hamburgers I left with. They were inedible unfortunately I live 20 minutes away then feel like turning around to go complain. I have eaten there before in the past and it was much more desirable
JO
Josh Zeron
Friendliness: Good Speed: Good Accuracy: Poor I ordered the All American burger and sweet potato Smash Fries. I received a regular burger with mustard, ketchup and a slice of onion along with plain sweet potato fries. No lettuce, tomato or egg on the burger and no seasoning on the fries.
