Caribou Coffee & Einstein Bros. Bagels
| Address: | 3405 Promenade Ave #400, Eagan, MN 55121, USA |
| Phone: | +1 651-452-2343 |
| Site: | locations.coffeeandbagels.com |
| Rating: | 3.8 |
| Working: | 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 6AM–9PM 6AM–8PM |
Location
Photos 69
Reviews 30
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Katie Seier
I have given this location so many tries. Because I freaking love these bagels. But it seems no matter how busy they are or are not, there is always some sort of issue. Typically, its either the staff is rude and short, or the service is painfully slow. I think the previous time I was here it took over 15 minutes to get a bagel and there was hardly anyone in here. This past time I was here the gal that rang me up didnt even say hello as I stood there for maybe a minute then shortly said Ill help you over here. Didnt even say thank you or have a good day. Then as I was waiting for my bagel she was arguing with her co worker loudly for the whole restaurant to hear. Her annoying co worker was also asking her questions while she was trying to help me. They were both very rude to any customer they encountered. I get it. Customer service jobs suck. But you have a job and you have to suck it up and do it well. I work retail so I know what its like to deal with people all day, so thats why I waited for like 5 visits to say anything about this place. I would come here a LOT more if they were more friendly and professional as well as proficient. But they just arent.
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Natalie Velez
Two days in a row they didnt get my order right. Its so frustrating especially when you tell them they got it wrong the day before so please make sure its correct today and I still left with my order wrong. The lady that took my money was not friendly or she was mad that I mentioned it was wrong yesterday either way when I got my order and saw it was wring again I was going to say something but she walked away from the window so fast and was out of sight so I just drove off. As much as I love caribou I will no longer go to this establishment. I know its just coffee and bagels but its not exactly cheap.
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Alison Johnson
What Caribou lacks in food Einstein easily makes up for. The combination provides the yummiest breakfast and coffee around! Ive never had issue with getting the wrong order but experienced the long wait times. Whether its 5:30am Tuesday morning or 10am Saturday morning its still a struggle to get out under 15 minutes which is super frustrating! The spot is cute though and good options for coffee and food. Ill keep leaving my house a few minutes early for a stop!
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a ansari
I go through the drive thru as I dont want to deal with unloading kids and reloading. I am not sure it was really thought out about how the wind whips through that area and makes it hard for the person to hear your order. It was really bad when Midwest ENTs building and parking lot was being worked on as the sand would hit your car hard and go through your windows. You may find it easier to go inside and order if you dont have a full car!
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Claire Smaagard
Drive thru was incredibly slow, with only one car in front of me and in the middle of the day. My smoothie was also very melt-y (I assume because it was finished long before I was able to pull up to the window), which is a big disappointment since its so expensive (a small is $5 and some change!!).
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Whitney Nielsen
I come here a lot because its close to my house, but about 50% of the time on the weekends I dont get what I ordered and it takes forever. By the time I take a sip and figure out that its wrong Im driving away and because everything took so long I dont have time to ask them to fix it.
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Ken Kerrick
I was not given an itemized receipt. I ended up waiting for an order that was not properly rung up as a result. I could not resolve it due to time constraints in getting to work due to the initial delay. At any rate Im done with them for the time being.
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Ben Walsh
I love the combo of the two businesses. There are much better breakfast selections. Free refills on regular coffee. My only complaint is that the service could be a little faster. Overall great Caribou location.
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Rachel Arnold
Im a huge Caribou addict and this place was such a disappointment to Caribous name. Between the slow service and unprofessional staff, its needless to say Ill be choosing a different Caribou next time.
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Tracy Renstrom
Ive always received very quick, efficient, pleasant service when Ive gone thru the drive thru. Staff is friendly and engaging. Im always asked if Im a Caribou Perks member which I appreciate.
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Tim Keller
Had a great experience, came here to study with a friend and the staff was nothing but helpful and friendly, got my coffee quickly and the WiFi was fast! No complaints.
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Adam Bush
Staff has been at best indifferent, but often rude. Make drinks wrong. We gave them time and chances since it was so new. But it didnt improve.
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Alisha Santoorjian
I love the drive through and the fact that I can get a bagel and delicious coffee in one stop.
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Becky Brown
Friendly customer service, light roast, dark roast coffee. Muffins, bagels and more.
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Mark Hoelscher
Best Battles ever. A little pricy, but worth it for the occasional treat.
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Janardhan Katta
Bagels coffee.. what else do you need to start your day
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april w
When I go to drive thru my doggie always gets a treat!
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Jess Dudley
Whats not to like, coffee and delicious bagels
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Kiran R
Good coffee, good nova-lox, great location!
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Eric Wisti
Good combo, Einstein and Caribou
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Rachel Costello
Fast service and kitsch items
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Topeka Wilson
Quick service friendly staff!
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Stephanie Arthur
Always get my order wrong
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Rob Clucas
Good egg sandwiches.
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Reagan Bell
Amazing coffee shop
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Jacob Bowdoin
Good quality food
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Xtyx
Messed up order
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Tracy Newman
Nice location!
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Denise Barton
Very friendly
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Christopher Converse
Best coffee!
