Chicken Shack
| Address: | 6315 Sashabaw Rd, Village of Clarkston, MI 48346, USA |
| Phone: | +1 248-620-6363 |
| Site: | chickenshack.com |
| Rating: | 4 |
| Working: | 11AM–9PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–9PM |
Location
Photos 42
Reviews 14
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Steven Childs
Update: Previously I said that I waited for 40 minutes. After I submitted this review, I received a call from the manager attempting to make the wrongs right - he offered me my meal for free. He also said he watched the video, neither confirmed nor denied the health issues I complained about, but did say that I was only there for 20 minutes. Which is still too long to wait. However, Im updating my rating from 1 star to 3 - because they fastidiously made attempts to correct my terrible experience - which is a kudos for Chicken Shack. Terrible experience. The chicken was under cooked, they now charge for everything (even basic condiments). The customer service was atrocious, the cashier was lost. As we sat for 40 minutes (I actually fell asleep for five minutes or so towards the end) waiting for our food to be cooked, half of my order sat there getting cold, and mushy. Watched one employee leave the bathroom with garbage, walk to the back (never out of sight), then rang someone up, and finally, put their dirty hands all over several boxes with food, and brush butter onto the potatoes with no gloves, nothing. The presentation of the store was awful, the floor was dirty and sticky, and all of the employees look like they had spent the day dumpster diving in food and hadnt washed their "uniforms" for several days. Despite the several health violations (improper food handling, such as touching raw chicken, then cooked food, packaging, and money handling without washing hands, or wearing gloves), I paid $40 for food, that tasted horrible, the chicken was rubbery and pink (not normal pink, but under cooked pink. Ive been here many times over the years, but I will never, ever step foot in this place ever again - and Im not sure if Ill ever visit another chicken shack a day in my life. Im appalled at what I saw.
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Eva Smith
have been to chicken shack many times over the years from various locations and i can say this location had by far the WORST service i have ever seen in my 34 years. the girl working the register had no idea what she was talking about and began getting frustrated when i had questions about the menu. i had asked about multiple meal portion sizes which she had a difficult time answering. the chicken on the sandwich that i ordered was great. . . until i realized the pink middle. also, the bun on my sandwich was completely soaked in butter. you would think when i ask to go "light on the butter" for the potatoes, they wouldnt completely disregard my wishes and drown my whole plate in it. and how long i had to wait for mediocre food was despicable. a 20 minute wait for a sandwich? one of which i could have made better myself at home. paying their outrageous prices is one thing, but to have bad service and food along with it made me think twice about returning to any of these stores again.
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Alex chadwick
I had a disgusted experience while trying to pick up my order today. After giving my order to the wrong person. This person had left the building with my inteneded food. Then after I was sitting for 30 mins comes in as tells the staff they had given her the wrong order. This lady (not employee) pulls my intended food out to show/prove the staff this is not her meal. The staff still has not told me of the mix up as I watch it happen. So the staff takes back the food then proceeds to staple it shut again and then tells me my order is ready. My mouth dropped like omg this random person was just handling my food and its 20ish minutes cold and they try and give it to me with a smile. I promptly asked for a return of my money. I will not be eating from a place that holds zero value over the health of their customers. So disgusted.....
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Grant P
To start, workers were uneducated and had to ask a superior for information about every item we ordered and while we were ordering they were being pushy to get us to order when there was no one in line behind us. When we received the food it was just okay, fries were good but potatoes were greasy, they literally oozed grease. The chicken was probably the best part as should be for a place called "Chicken Shack" but even that was firm and hard to bite into (in the chicken sandwich). Portion size was pretty good. Overall it was extremely overpriced mediocre food. Will not be revisiting anytime soon.
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Susan DeVoy
Always was my favorite place to get lunch but wow! They decided to increase prices by $2.00 for the lunch meal! Not a slight raise but a huge one. Also it wouldnt be so bad but when you order 3 tenders, you expect 3 tenders! Not 2 and a nugget in the order! Time to find another place for lunch. Oh! They tell you "Well you pay the dinner price but you get your coke free!" LOL! You drink came with the $6.00 lunch before the $2.00 increase! Plus they are now cooking the potatoes ahead so when they reheat them, them are now burnt. Sad because it was my favorite chicken place.
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Ola Sitto
The ribs are too dry (not enough BBQ sauce) . It is done on purpose and when you ask them to be generous, with the sauce the charge you extra $$, the employees said the owner told them to use the brush once regardless if the bristles are dry or not. Ribs without BBQ sauce , is only pork. That is why next time they gouge me extra, I will make it up with the extra napkins to even up the over charge. An eye for an eye. By the way this practice is only in this branch, Ive tried the warren, sterling heights, and Royal Oak, they do not do that.
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Todd Owens
I have been a chicken shack customer since way back my father worked for the founder when I was born at the royal oak location. This location really needs to get back to the basics and pay attention to the customer. The product does not need any help but the employees that work there need to pay attention to service john always did.
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Michael Stuetzer
Ordered 2 pc dark snack with bbq. Took them too long. Then they brought it, without the bbq. 5 min layer they bring it back. The thigh was NOT totally cooked!!!! It will be a long while before I go back there!!!
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James Hartley
Chicken shack has the best chicken tenders you will eat. I shouldnt need to say more but I challenge you. Order them here and go to any other "fast food" place. You will see :-)
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Savannah King
We had the Chicken Shack in Clarkston cater a work event last week. Ben arrived early and even helped me set up! I really appreciated his help and everyone loved the food!
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Peggy Deloge
Awesome food and service! Miss this place now that we have moved out of Michigan! If you have a chance, you have to eat here or get take out. Can you deliver to Colorado??
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Hai Hoang
Arrived on a Sunday afternoon to excellent service and the food was delicious. Chicken was crisp and juicy, and the mushrooms were fantastic. Keep up the great work!
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Dan Sulisz
The chicken is excellent. The portion size suck. Ive been going to the chicken shack on 11 mile for 30 years and it beats the Clarktson store hands down.
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tengoindiamike
My all time favorite chicken place is North Shack but I live in Clarkston and its far away. This shack is a good surrogate though :)
