Tropical Smoothie Cafe
| Address: | 885 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA |
| Phone: | +1 734-882-2971 |
| Site: | tropicalsmoothie.com |
| Rating: | 3.9 |
| Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–9PM 9AM–8PM |
Location
Photos 32
Reviews 14
GR
Grigorios Stamatopoulos
Horrible service...employees do not take their jobs seriously and it shows. When I called to place my order, the phone rang so much I almost hung up. Maybe ten rings. Then when someone did finally answer, I was greeted with, "hello?" At first I was concerned I had dialed the wrong number. I responded with "hello" and he said "Tropical Smoothie" so I said I wanted to make an order to pick up. He said "Okay, one minute...(pause) Im chewing on something so let me pass the phone over." The phone goes to another gentleman and I hear him in the background say "she wants to place a pick up order just say hi" so he says hello and then puts me on hold as he takes someone elses order. I hear him collect money from the customer before taking my order. Then I tell him my smoothie order...no sugar, add kale, Vitamin B, and Vitamin C. He repeated it back to me and it sounded like they were going to pull it together. Well, when I went to pick up my order, there was pink syrup all over the cup (I had to wipe it off because it was dripping everywhere) and there were at least eight employees behind the counter, with only one taking orders. He went into the fridge to retrieve the smoothie and since nothing was written on the cup, he asked the other workers what was in it. They told him the name of the smoothie I ordered. He assumed that was it, but no one ever asked for my name so Im not even sure if they knew it was mine. Anyway, I paid significantly more for it since I had extra items but I am absolutely positive nothing was added and the sugar was not removed as I had requested. I know this because I make the same exact order every time. My previous smoothies looked and tasted completely different than the one today. I couldnt even finish it. This is not the first time I have ordered from Tropical Smoothie but it certainly is my last. I didnt even bother calling and complaining because those kids behind the counter wouldnt have cared...and who knows what they would have done if theyd re-made the smoothie. Not worth the time or money. I understand this a new location but the staff is completely untrained and were even talking about guns behind the counter...what their friends had and where they got them. Another customer overheard and tried to make small talk by saying "I hate guns..." but at that point I just walked out. Absurd.
ER
Erica Christopher
I love tropical smoothie, and have always enjoyed the amazing food, smoothies, and service. However, I recently have had a string of bad service at this location. I always order a totally turkey wrap because it has no onions because Im allergic to onions. I quickly realized there were onions on my wrap, but Im still having a bad reaction from the small amount I did eat. Also, I waited for about 25-30 minutes to get my wrap. The guy served four other before me that came in after me. Long story short, I will not be returning to this Tropical Smoothie location.
KA
Kasey Montague
Im a new found lover of tropical smoothie but the smoothies I have had at this location are terrible. Pure ice and super chunky. They basically taste like icey, sugar water. Horrible quality and the employees could not be more unhappy to be there. Shame. The location on Washtenaw is far superior but unfortunately not close to home.
DE
denise stephenson
I love tropical smoothie but when I order from this location they left off Avocado when I asked for extra. The flat bread had been reheated and was old and chewy. And there was barely any lettuce or chicken on the sandwich. Even the cheese wasnt melted. I had four bites then tossed it out. Yuch!! 10.00 down the drain.
SO
Sonia Burgoyne
Seriously! Get some training in customer service for these kids! They are always standing/sitting around, talking about one another, and looking confused! I work in the plaza, have gone here multiple times. Today was the last straw. Too bad, could have been a great place
AA
Aaron Sweet
Quick and easy place to get a smoothie and sandwich. Plenty of variety in flavors so you can always get what youre craving. The price is a bit expensive, but the smoothie is huge. On top of that, their sandwiches are pretty good as well.
JA
Jason Bundoff
Food and smoothies are always good, but staff is usually a weak link. I dont know how many times a group of single women who have ordered after me have had their food made before mine when a guy is working the register.
SE
Sean Thomas
Friendly service and best smoothie Ive ever had. Way better than the always-understaffed downtown location!
JO
John Tyrrell
Good food in a reasonable portion and the smoothies are amazing. Havent had one i didnt love.
JA
Jason Ford
Nice and friendly staff. Smoothies was really delicious.
RO
Robert Myers
Slow service. Great smoothies!!!
PE
Perry Green
Great service, great food!
TY
Tysen Bell
Great. My mom loved it.
JI
Jim Cooper
Great service
