Asian Sakae

Reviews 4

MI

Michelle Marvon

I ordered online and no where on the order page says they deliver within a so many mile radius. The "manager" called me and told me that they do not deliver that far. I asked her if they would be able to make an exception since there are several people that ordered. She told me no she doesnt know where Taneytown MD is, which is where i was having it delivered to. I said it is 9 miles away ( which is only 4 miles over there delivery distance) would you please make an exception. She told me that if I ordered from New York would I expect it delivered? I said maam New York is more than 9 miles from here. she said how am I to know where Taneytown is. I said google maps works well. She still wouldnt deliver my food. She said to pick it up when I got off work. I told her why would I do that when I get off at 8 pm and I wanted my food delivered at noon. That makes no sense to me. So, I am supposed to eat my lunch at dinner time? This whole time the "manager" is screaming at me on the phone and cussing me out while I am calmly talking to her. I told her fine Dont deliver the food, I would like my money back since they had already charged me. She said it would take 3 business days. I said that is absolutely unacceptable, you charged me for food that you are refusing to deliver and expect me to not want my money back today. I told her I would try to make it to the restaurant later to pick up my refunded money. She told me I wouldnt be able to do that because she cant take it out of the cash Drawer. I said so you take my money and refuse my food and wont refund me for three days. How does any of this make sense? I have never had a business take my money and refuse delivery of my food and then cuss and scream and yell at me while I am trying to get a refund or delivery. The place has HORRIBLE CUSTOMER SERVICE. I am in the customer service industry and I would never treat a customer like this, even if they were an angry customer. I will never do business at this place and i suggest others dont either. I have never been screamed at by an employee, let alone a manger of an establishment that is refusing to refund me and give me my food. THIS COMPANY IS HORRIBLE WITH TERRIBLE CUSTOMER SERVICE. I ALSO THINK YOU NEED TO TREAT PEOPLE AS YOU WOULD WANT TO BE TREATED. YOU MIGHT TREAT PEOPLE LIKE THAT WORK FOR YOU, BUT YOU DONT TREAT CUSTOMERS LIKE THAT!!! ***UPDATE*** My coworker also ordered from this place and she received an email confirming her order. She called the restaurant and the "manager" told her they would not be able to deliver it. My Coworker asked why she never received a phone calling stating that her order was cancelled. The woman told her that she is very tired in the morning and she was sorry. Mind you this was at 11:45 am. She also told my coworker that it doesnt matter if it was 1 mile over there delivery radius they still wouldnt deliver. My coworker is also very upset with the way she was treated. Had she not called the restaurant she would have never known her order was cancelled. She was very lucky that I told her to contact the restaurant. Asian Sakae doesnt know how big the company is that we work for, so how did they know we werent in different departments and didnt know each other. I guess they expected me to tell her which really wasnt my responsibility. The manager was very rude to my coworker as well!! I dont care how much sleep you get or dont get, and especially when it was 11:45 am, being rude to customers is never alright. This place is horrible! I hope the rudeness was worth this horrible review from both me and my coworker!! We will both tell everyone we know to not ever dine at this establishment.

DA

Dakota Lakefield

If I could give this place less than one star, I would. I placed an order over the website for delivery with my co-worker. We each placed two separate orders about 40 minutes apart. She receives a phone call from an extremely rude "manager" stating that the company cannot deliver to our address because we are "extremely too far". We are only 9 miles from their location. I then receive two e-mails stating that my delivery was confirmed and in the process. I decided to call in and ask why my order is going through fine whenever the "manager" told my co-worker that she could not deliver to the same exact address. The "manager" told me, "Oh, you too far. I told your co-worker. We only ship to 5 mile radius. If you 6 miles away, we not ship to you." I said "So, you were not going to bother to call me and let me know that my order was cancelled as well? Why are you sending me an additional order confirmation saying that the order was in the process? My co-worker never received that e-mail." The "manager" stated "Im just tired in the mornings whenever I get here. It is so early." This is completely unacceptable customer service. Your company does not even open until 11am. I start work at 8am. I do not believe that tired is an excuse to be extremely rude to customers. She also took my co-workers money and told her that she would not refund it for 3 business days, even though she will not deliver our food. I would not recommend this place to anyone.

ET

Ethan_Gamer 28

We are regulars at this restaurant, so much so that they remember my gluten allergy and inform the sushi chefs how to prepare my meals. We have a family of 5 and very rarely bring less than 4 at a time per visit. Anyway, our bill is never under $70. Tonight I ordered a $12 sushi roll that I didnt like, the total bill was about $74. I asked them to take it off my bill or discount it at the very least. The manager told me that she wont even discount it. I asked her to reconsider considering our loyal patronage and she said I know I remeber you always order spider roll. This one is $12 because of the cucumber. You should have realized when you saw it was $12 and take the chance you wont like. I told her that she just lost a loyal regular family for visits and she didnt care. So I guess sushi ya has just gained a new loyal family for their sushi fix! Not very professional at all!

SC

Scott DeGasperis

We really enjoyed this restaurant. My son and I had sushi. He got a Black Dragon Roll. Beautiful! Crispy shrimp tempura, eel, and avocado. He said it was very good. I got the regular sushi assortment. A nice variety. The spicy salmon roll had crunchy tempura bits that added a nice textural variety. My daughter reports that her sesame chicken was better than our usual take out place (we do not live in Westminster). My only criticism would be that they brought out both appetizers and entrees as they were ready. So we got random smatterings of food. My son and I had to wait to eat until others got their meals. But service was very friendly! They even gave us a free dessert when they heard it was my birthday.