Address: | 688 Forest Ave, Portland, ME 04103, USA |
Phone: | +1 207-773-8889 |
Site: | valleychinesecuisine.com |
Rating: | 3.1 |
Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 11:30AM–9PM |
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deedom Carapella
Spent 40.00 on a meal that was raunchy! The steak in the fu mein dish literally fell apart and squished between my fingers with me just picking a piece out. And the inside of it smelt a absolutely disgusting!!! Old left out meat smell. I also got teriyaki sticks that we are first which were very good however the other two boxes of sides (fried rice and rice noodles) were on the bad side it seemed as well. I ordered this when I was at work and had intended on bringing the rest for my husband . When I got out to return the food they had closed so I called the next day and brought in the meal and was told that they wouldnt issue a refund (even though the whole meal besides the teriyaki sticks were there and Full to the brim)he said only a gift certificate. Why would I want to eat at a place that gave rotten food ??? Im 8 months pregnant and had eating the garbage. I was completely okay with getting what I paid for back minus the sticks of course but after the ignorance and being told whats wrong with the other food it hasnt been touched? Well sir why would I eat anymore of this after one part was absolutely disgusting from negligence? !?!? Again 8 months pregnant was not worth risking . Instead of asking a customer why they didnt eat other parts of a dinner that your restaurant poorly sent out maybe ask yourself why was this whole meal returned and what can I do to help them . Rude!
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Kirsten O
I was surprised to see all the poor reviews. Ive been going to Valley for 5 years now and I love it! Here are all the Pros: PROS: Food is always fantastic, served hot and delicious Great customer service, the guy working always recognizes me, and makes conversation They deliver! And always beat their estimated time of delivery, and will travel a good distance CLEAN! ALWAYS CLEAN! Good pricing! Good portion size! I always have left overs. On top of that, full bar and serves cheesecake. Not homemade, but still fantastic! CONS: If you dine in, the decor, while clean, is outdated and pink. Music is usually weird 80s techno. I find it humorous and enjoy brining friends here at every possible chance. Its got its own charm to it. I am a very picky person when it comes to Chinese. Living in Maine all my life there are three places I will eat that meets my expectations. Valley, the Lotus in Falmouth, and some place in Gardiner, whos name escapes me right now. I highly suggest this place, especially if youre thinking of going to Langs on St. Johns. DO GO TO LANGS!
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Jeanne Lee
I have never had a problem with the food or portions, always been very happy. It is the phone orders and delivery. This was the 4th time that an error was made on my order when I called it in. I went out in the rain to pick it up and got it all the way home only to realize part of the order wasnt there. When I called and told them some of my stuff was missing and asked if they could please deliver that portion because I just got my dinner home and didnt want to have to go out in the rain again I was told they were TO BUSY ON THE WEEKEND ..... WHAT???? The gentleman (thats being nice) was very rude and he told me he was the manager. I am shocked that a place I frequent that much would treat a customer that way. Most places try to please the customer when an error is made not piss them off. WOW !!!
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Shakira Dipietro
Delicious! In my top 3 for chineese food Imperial China and Fortune Garden are just before it. Great prices great food you cant go wrong with any selection personal favorite is the chicken Mushuu Ive been going here for years for both take out and delivery, and I have never had a single complaint the others who rate this precious gem 1 star have clearly never experienced Langs Express, Panda Garden, or Panda Express/Sarku Japan in the Maine Mall. I love Valleys the food is great for the price and the employees are super friendly. Delivery is always speedy and the food is always FRESH. The hours of operation are decent aswell staying open until 11 pm for most restaurants in general dont stay open later than 9-10pm. I love valleys! Quality and convenience.
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Ashley Ricker
Valley usually serves well. Extremely dissatisfied as a frequent and the-peat customer that when I placed my order at 6:30pm, and was told I would recieve my delivery no later than 30min-45min. It has been two hours and I still have yet to receive my order. When I called to check on my order the employee was extremely rude and told me it wasnt his problem. I dont care how busy it is, that is extremely unprofessional and unacceptable and I can not believe a business would have an employee who would represent them in such a poor way. Though in the past they have been good/decent, I am Extremely dissatisfied with Valley tonight.
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A Private User
We ordered take out when we got the food i took bite of the egg roll and i spit it out immediatly! it tasted sour and smelled foul. i cut open the egg roll to see what tasted so bad and it hadBLACK ROTTEN CABBAGE!!!!!!! we called to inform them we wanted refund and this was unacceptable the manager HUNG UP THE PHONE ON US!! so i drove there wtih food for refund and showed them rotten egg roll he ignored me telling me no refund so i basically threw away 40 buck!!!!! i am calling the state tomorrow to report this to state inspector!!!!!!!!!!!
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Melissa Pawloski
I will never eat here again. I call for delivery- they deliver the food without napkins or silverwear. We were ordering food to be brought to a business which we told them. I called and the manager said one has to ask for silverwear and napkins- WHAT? I asked him why he didnt have the drivers carry utensils in the event customers want them and he didnt care he just kept saying that they didnt carry utensils. I paid a 6.00 delivery charge for food we could not eat and the manager did not care. Avoid avoid avoid!
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Rossi Meacham
It really grinds my gears that this place has a low rating. Who gives 1 star reviews unless a place is miserable? This is a classic Chinese food place. Dont expect michelin star cuisine, expect cheap delicious chinese food! Nice people, great rangoons, what more do you want? For the people who rated 1 star without even giving it a second thought, reconsider your value system. PS Ive been eating chinese at Valley for over 10 years since college. Never had a bad experience. Not once.
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C S
Great General Tsos, not great chicken lo mein. We ordered both as well as pan fried dumplings and an egg roll. The service was friendly and fast. My general tsos chicken was the best Ive ever had and I always get that. My girlfriends lo mein was pretty dry. The dumpling filling was excellent, though were not a huge fan of the thicker type of wrapping you find in a lot of places. All around good food and service, average prices and servicing sizes.
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A Private User
The worst chinese ever. Even the cheapo super buffet places are better than this. The Orange Beef featured huge1/4 lb slabs of beef deep fried to death. They were burnt, and the meat was fatty and stringy. Even the egg rolls were terrible. How do you mess up a freakin egg roll anyway???