Address: | 6401 SE 14th St, Des Moines, IA 50320, USA |
Phone: | +1 515-953-0500 |
Site: | cozycaferestaurant.com |
Rating: | 3.4 |
Working: | Closed 7AM–8:30PM 7AM–8:30PM 7AM–8:30PM 7AM–8:30PM 7AM–8:30PM 8AM–8PM |
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Chris H
So this place just opened under "new management" and its awful! We went in on a Wednesday night. It was myself and my girlfriend and a table of 15 older folks in the restaurant. The server we had was absolutely untrained in the arts of customer service. It took over 10 minutes once our food was ready by the kitchen chef to be brought out to our table - once brought out she said the "plate was very hot" and it was not at all. I ordered a cheeseburger and fries - which is the Wednesday special which includes free pie and drink. When I get the bill - I was charged for a drink. The irony of this is the 15 older folks ordered the special and they called her on it (being charged for a drink), and she fixed it; but then proceeds to literally print the receipt showing a charge for a drink after she just got done fixing 15 receipts?! She also had the audacity to say "Sorry I didnt help you much tonight, I was busy with the table of 15". Also, the fries were awful - tasteless and bland, I didnt even eat any and she didnt even ask "How was my meal?" (as there was a full plate of fries on my plate when she picked it up to dispose), one of the basics youre taught when working as a waitress. As we got up to leave - the booth we were seated in - the seat wasnt even bolted to the frame - completely unacceptable and unprofessional. For those wondering how the pie was, it was no es bueno, go across the street to Village Inn, youll thank me later. This place was closed for several weeks due to mold/air issues, and to be honest, if they continue to run their restaurant as status quo, even with the "new management & menu", they will be closed down....permanently. Good-bye Cozy Cafe......you will not be missed by this guy......ever.
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Lori Reed
We were there last night (party of 7) we were quick to be seated and served our drinks. Our food on the other hand took quite awhile and was not what we all had hoped for. The salads were good but pretty hard to mess up a salad. Pizza was pretty good too. They were out of breadsticks that was to be served with the pasta. The onion rings were great but we didnt get them until after the rest of the food had been served. Our drinks were not refilled until well into the meal. When we got our bill we were over charged by $25!! Not sure that we will be going back anytime soon.....sadly as I was hoping for somewhere new and different to go.
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Stephanie K.
A few years ago this was my favorite restaurant but it has drastically gone downhill. I read another review that the food takes a long time to come and they are half right. The cook was quick, we heard the bell and saw it in the window. The reason it took so long was because the cook had to ding the bell 3 times. The waitress could care less. Food was luke warm but good, fries were awful. The waitress was not up to par by any means, didnt ask how our food was, no refills, no where to be in sight to ask for them. I will not be returning after this experience.
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Tanner Parkins
Horrible first waited a while to be seated wasnt busy at all. waited 1 hour 10 min. for food. Asked for creamer twice. Got it way after the second time I had asked. The couple next to us sat there waiting for their order to be taken for 30 minutes they finally got up and left. When we got our food 1 of the 2 orders was wrong. We let our waitress know of the issues and she just took off 1 coffee. And stood by us pressuring us to leave her a tip at the end. This was the se 14th location
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Janet Whiteside
This has been my 3rd or 4th visit since they closed & reopened. Keep hoping things will get back to where they used to be, but I give up! Cold, bad food, slow service, food left sitting on the counter for extended time prior to serving. Food items were replaced, but no adjustment to bill. Done wasting good $ on bad service & bad food at southside location. Used to be delicious under previous management!
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Sarah Rhiner
Tonight was the first time my family paid a visit to this location, (se 14th) and I cant say enough how awesome the entire experience was! Friendly staff, awesome food, free pie and with the groupon the prices were just unbeatable! My two year old son ate his entire plate of Mac n cheese and everything my husband and I ate was spectacular! Thank you so much for the great dinner we will be back
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Laurie Halbig
Before we were even sat down, 2 waitresses had been heard saying they did not want to wait on us. As we sat and waited on our drinks, we decided that your establishment did NOT deserve our money or business. We left and went elsewhere where our money and business was appreciated. If I couldve given 0 stars for the rating, I would have. This was at the SE 14th St. Location. June 26, 2016
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Liberty Silliman
Never again will i go to the cozy cafe on army post and easy 14th..... the GM allie is so rude!!!! She started arguing with us in front of customers and she snatched the ticket out of nikkis hand then on top of that my dad almost fell on the floor cause it was slick... and now we are not allowed back because the way we were treated....
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Brian Purscell
waited 10minutes to be seat in a mostly empty reaturant and it went down from there. they messed up our drink orders. our meals came in 2 batches 5 minutes apart. 3 of our orders were wrong. the biscuits were cold the eggs were snotty and they even got the toast order wrong. Dont go here on a sunday morning
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Kasi Vigil
I wish people would put what location they visited. Alot of these reviews are from two years ago. The south side location (se 14th and army post) is a wonderful place to dine! Very friendly, happy staff and GREAT food!! Highly recomend it! If you havent tried it, you definitely should!!
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Tina Brooks
Waitress Roxi was very accomodating, kind and prompt. We had the Sunday cavatelli special, buy one get one free, it was delicious. We also ordered a side of "Helen and Pats" garlic buns with cheese and it was jusr as good as I remembered long ago. I would certainly come back.
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Jerry Shedd
We go to SE 14TH restaurant. The staff is super friendly and always smiling. The food is very good and served in a timely manner. I would highly recommend this restaurant. ..PS. ..If it is not right they will bend over backwards to make sure it is taken care of.
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James Griffith
Service was slow at best. Waitresses stand at the counter talking in stead of providing service. We are questioning the time it took to prepare our order. We have been to another location and the food was Excellent and quick despite being twice as busy.
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Owen Turk
Food was OK, service was terrible. Last ten minutes I sat with an empty drink and the waitresses stayed behind the counter. It wasnt like they were terribly busy either with only 3 other tables in the entire restaurant. Wont be going back.
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Mike Kinzel
Went to South Side location on election day after voting. Food was very good, service was terrible. Went on 11-16 for supper food was still very good and service was outstanding. And FREE CARROT CAKE.