Popeyes Louisiana Kitchen

Reviews 34

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Trina Jones

The customer service is terrible. I went through the drive thru on Saturday, May 23 and encountered the worst customer service. The lady Alexandra at the drive thru had my order incorrect. One of the meals I ordered should have been chicken strips instead of chicken. She said to me, "No, you told me chicken." That is when my son lost it. It upset him that she had the audacity to tell me what I told her. Instead of her offering an apology and just saying Ill fix it, she kept telling me that the order amount was the same and said it is no big deal. I told her that the amount was not the issue. I explained that we wanted to make sure each meal was accurate. My son ended up going in and was not pleasant. The manager was from the North Chicago Popeyes and she offered no apology either. The Hispanic worker, Alexandra continued to be rude by making snide remarks to another worker. Once they finally gave us our meal, she had the nerve to tell me I needed to move. Now mind you but my son wasnt even in the car yet. I told her I was not moving yet. She made a big deal about it even after she saw he was walking back to the vehicle. Then the manager comes to the window and says you need to move. They were unprofessional and had no customer service etiquette AT ALL. The manager told my son when he went in that they could just give his money back. Her proper response should have been, "Sir please calm down. I apologize for Alexandras unprofessionalism. I am going to make sure you order is correct." Instead they had the nerves to get defensive with us when Alexandra was the idiot who couldnt speak English properly or even understand it properly. It is very frustrating because customer service has went down since when I was growing up. The workers at these establishments make you at fault instead of taking ownership for their errors. I am not prejudice at all, but I do not appreciate someone telling me what I said when they cannot even understand or speak English fluently.

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mbradley c

The food is as good as always, which is why I go there occasionally. But today I went there, drive-through, around 6:15 pm, Sunday August 23, 2015. I ordered the number 3 meal, which is a four piece dinner with a side and a drink. I asked for all breasts, knowing I would pay extra. I asked for mashed potatoes as a side. Then I asked for an ear of corn, again knowing it would be extra. The woman on the speaker asked me what I wanted to drink, but I wanted to make sure she heard the request for an ear of corn, so I said it again. She said "yes yes, but what do you want to drink?" I said Dr. Pepper. At this point I heard laughter on the speaker and didnt get a response for several seconds. Then she gave me the price and told me to go to the window. I have been getting some dental work done and had a tooth pulled recently. I need it to heal before I can get an implant, so I have an appliance to wear in the meantime. It is uncomfortable, so I take it out when I am alone, such as this time. But the missing tooth gives me a lisp and I guess the crew thought this was funny. I did put it in before I got to the window. When I got home, there was no corn. I was only given a receipt for the charge to my card, not itemized, so I dont know if I was charged for the corn or not. I guess they were too busy laughing at me to fill my order correctly. I considered going in to make a complaint with the manager, but it isnt important enough to me. I would never be able to go back there if I did complain because I would always fear they would remember me and spit on my food or something. So good-bye Popeyes on Rollins. I wont be back.

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CO

cocoboers

Historically, service at this restaurant has been a mixed bag: some staffers were fast and friendly, where others - one specifically - were rude and "over it". On a recent visit, I ordered the chicken prepared a certain way, but they gave me the regular pieces that were lying in that tray. Theyd gotten it right previously, but it was annoying having to drive all the way back to the restaurant for a corrected order. Do yourself a favor: rudeness be damned, check your bag!

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RI

Rick Kancilja

Weve been going to Popeyes on Rollins Road in Round Lake Beach for 15 years.This is THE BEST Popeyes in Lake County, IL. The food is great, the customer service is GREAT. For the customers giving bad reviews....go to the Popeyes in Waukegan on Lewis Avenue. The pop machine is behind the counter. Employees are so slow, I can get out of the DMV or Post Office faster. Go to Waukegan. See how youre treated there!!!!

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john washington

Came here for my son and this one guy act like he couldnt hear or understand what was being said to him....then when I pulled up to the window, hes picking around the girl who approached me at the window how unprofessional and scary is that

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Travis Garrett

Typical Popeyes location. Clean, consistent and a bit cheaper than KFC. If you drive a big SUV or truck, consider parking and skipping the drive through. You need to make a extremely tight turn to get back there and will very likely rub.

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Penny Bahena

Stopped in to pick up dinner. Three people in front and no lie six people behind us at 2pm. Thought we would be there forever. To my surprise FRESH FOOD and out the door in less than 10mins. Thank you CHRISSY!

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AN

Andy Cheng

This is where we come to get our fried chicken fix. please keep in mind that there are different deals on certain week day with great savings. great food and clean location.

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Jeffery Miller

As always, great tasting chicken. It has been a while since we had been here. A remodel makes it very welcoming inside. Always plenty of hot, fresh chicken.

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MA

Marilyn Lambert

Awful customer service! Rude! They dont double check drive thru orders.Sloppy mistakes! I wont return to this poorly ran Popeyes!

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BU

Burton Fleisher

The very easily irritable service replies to each question: "aye yai yai" complete with eye roll!

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CO

Colenthia Young

I love them and every time I. Omw this way i got get chicken from them..

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AL

alex alcala

Excelente sabor

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Richard Requena

Would give it 5 stats, but mac n cheespe not what it used to be

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Jessica Paz

Good food, but girls in the drive thru always have an attitude.

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Jesus Figueroa

I like my chicken extra extra eh-spicy so share the hot sauce

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Jacob Michael

So delicious and great service!! Vote Jill Stein 2016! <3

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mark lovell

Good link in the chain. Consistent, clean, tasty.

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meeeeee423

Quick service through the drive through

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Ruthie Rosado

Spicy tenders. .delish with sweet heat

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Joseph Czarnecki

Love the chicken and fast service.

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Dustin Clemens

Popeyes chicken is fricken awesome

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PA

Paul Holder

Great service. Fast. Hot. Crispy.

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Nick U

Unpleasant staff. Dirty driveway

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Raveen Taylor

Fresh cooked food all the time.

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DA

daysha h.

It was like every other popeyes

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Margie Polk

Love that chicken from popeyes

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M Brewton

Food is what you would expect.

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ER

Erica Richter

Love that chicken at popeyes!

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MI

Micheal Van Ness

Great food. Decent prices.

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Jewel Freda

Has good spicy chicken.

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lucas wodnoff

Mmmmmmmm crispy chicken

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paul bishop

Great food good service

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Mr. Lupe Medina

Good service good food

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