BJ’s Wholesale Club
| Address: | 17250 NW 57th Ave, Hialeah, FL 33015, USA |
| Phone: | +1 305-557-6330 |
| Site: | bjs.com |
| Rating: | 4.2 |
| Working: | 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM |
Location
Photos 100
Reviews 10
EL
elaine cezaire
I went today for the first time and I didnt enjoy the experience I had the workers seem very upset I would ask a simple question like , where is the bathroom . The worker seem like she was having a horrible day not one worker but 4 different workers another thing I really didnt appreciate was that there was no veggie cheese, no products for people that maybe be allergic to milk or have any allergies there was one type of silk milk , no silk yogurt , no veggie cheese, no vegan meat, no gluten free bread or pancakes ,or pasta no vegan free tomatoes sauce everything was just what you would find in your local Walmart or publix I thought deciding to spend $50 on a card to buy from this Bjs company its can help my family but after going through every object and not seeing Silk Yogurt and not even a section for people that are lactose intolerant I was disappointed I wanted to return the card and take my self to the closets Walmart or publix even drive and extra few miles to Whole Foods then shop somewhere that has no consideration for those children and families that have allergies , thats is how my experience went at Bjs this afternoon I have to write this comment for those individuals that feel the same way and has not had time and effort to call and complain about this I feel like every store should accommodate for every one not just the normal I think thats how u get more customers.Bjs needs to learn how to satisfy every type of customer and I hope some of these things can change , I can care less about the workers that are mad at work but at least have the product that I need .if I can give this store less star I would give it a star size as small as an ant yes an ant the tiny insect . That would be the size they deserve for having a store open and not considering any of this
LI
lilian ruiz
I have been a Bjs member for over 10 years I been doing my Christmas shopping early this year so I dont have to go crazy last minute , my experience @ this Bjs this pass week was not the best one I been checking online for the pass 3 weeks about a toy the most people know THE HATCHIMALS so I found the Bjs have them in stock nice first they have that service Reserved Online and Pay Pick Up @ the store that didnt work with this particular Toy I call the Miami Lakes store they said yes we do have it but we cant make no reservations over the phone we are not able to found the box is missing but we have it I said ok great Im going to make my way to the store and I wait I got there a girl name Gaby very nice she told me yes they been looking they just havent been able to found the box ok I waited over 2 hours for them to tell me no we dont have it great thats awesome news after 2 hours ok I when to look for the manage Amado he said sorry I wish we can make everyone happy but we can found it again thank you! I left but I when online again and still show up on the system that is in stock I call and the answer is yes we found the box and we just sold out the last HATCHIMALS the we put on hold for a customer REALLY when you told me you cant reserve or hold that particular item for no members wow thats amazing the girl over the phone Im sorry man I said wow wow!! Thank you never again going back to that particular store
ED
Eduardo Nassar
Muy mal entrenamiento de los empleados, les comento, yo pague por una caja con empleada, no por una de las que uno escanea, cuando llegue a la puerta resulta que se había confundido en el tipo de botella de agua, la mía era de los pequeños y la señora puso como grandes, hay me viraron, me hicieron perder tiempo cantidad y mirandolo a uno raro, les tuve que explicar que era error de ellos y me respondió una colombiana que trabaja en la puerta que "era muy tarde y estaban cansados y que todos somos humanos", pero la víctima de sus errores fui yo que pase el mal rato y perdí tiempo, hay no voy mas.
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Oscar F
Hello my name is Oscar I went to my local store today and they didnt have the milk that my daughter drinks. They told me that a particular BJS 20 miles away had 11 cases item # 19668 I called Store #174 in Miami Lakes FL and confirm before driving over there that they had the milk. When I got the over 45 minutes later due to city traffic there is not one case on the shelfs and the system showed 11 cases. Then a Yong man that stocks the shelfs takes me to see Patricia the personnel manager she was very nice and understanding of my frustration she called around and had someone at another store to physically look and hold a case of milk for me. She also spoke to the G.M MR. Alfred and got me a store gift card. At least it compensates for the fuel and time I spent. She has the attitude and professionalism to be the face of the store. Aldo it was a bad experience driving around town and given incorrect information bazed on a system error she made it better by going above and beyond. I will visit that store again every one is very nice from the people at the door to customer service rep. I think MR. Alfred has the right people.
BA
Barbara Gonzalez
Me gusta por que sus productos son buenos aparte la variedad de cosas que puedes encontrar aunque hay cosas un poco cara pero con los cupones de descuento te salvan un poco economicamente. Para una gran familia es bueno comprar ahi. Y estoy mas contenta porque hoy fui y no habia cola jajajajaja.
JO
Jose Reboso
El área de ventas es amplio por lo que es muy cómodo comprar. La variedad de productos es amplia. Muchas veces no se encuentran los productos que están en el libro de cupones de rebajas. En dos ocasiones he tenido que devolver dulces hechos con harina de trigo por tener hongos.
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Indira Alvarez
I have been going to this bjs for more than 10 years it always been clean and very nice employees but now a days every time I go outside its always been DIRTY garbage every were also the DELI department its really bad u have to wait a long time to be helped even though theres no one there and the employees in the deli department dont even want to work.. its just so sad because its a nice store just need a little change ..
ED
Edgar Sanz
La mujer que esta en customer service tiene muy mala forma, pase a pedir un libro con mi bebe en el coche y sin mirarme me dijo "tienes q hacer la fila". No deberia estar trabajando con publico.
YA
Yadexi Marquez
Very rude and racist! Ive came into this store about hundreds of times and every single time they require for ME to show them my bj membership card. At first i thought ok i guess. Next time i walked in and several people AFTER and BEFORE me walked in and not once was they asked. Just because i have a lot of tattoos they give a stank face!
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Bryan Layme
Avoid supervisor Patricia. If shes having a bad day shell lash out at employee and at customer shopping.horrible experience today.employee who took care of me did apologize which was enough to calm me down but because of her ill avoid and let everybody to avoid this bj.
