Address: | 1950 Douglas Rd, Montgomery, IL 60538, USA |
Phone: | +1 630-897-7155 |
Site: | locator.tacobell.com |
Rating: | 2.7 |
Working: | 7AM–3AM 7AM–3AM 7AM–3AM 7AM–3AM 7AM–4AM 7AM–4AM 7AM–3AM |
MO
Montie Skaggs
Writing this review on Saturday June 18th. Currently I your restaurant staring at a line of 8+ cars waiting, a slew of tables waiting to get their food, and 3 employees that are working their butts off to keep this place afloat. Why do they care if the customers are happy? Theyre young and just want to have a nice day at work and go home. Where is the management to help? Where is the leadership? The 3 young men (2 making food in the kitchen and one bouncing back and forth from drive thru and lobby cashier) here are maintaining a great attitude during a really stressful period, something that rarely happens when restaurants have poor management. I know theyre not getting paid enough to deal with this stress. Also the computer is frozen, it appears the only manager on duty is making the food in the kitchen. He needs support. You guys should look in to that or maybe start paying your employees an amount that theyll actually want to come to work to make
AA
Aaron Diestelkamp
I still go through the drive thru of this Taco Bell from time to time because its so close to where I live but have had some not so great experiences here. The food is always the normal taco bell quality (which is good!) but unfortunately service here is usually very slow as compared to other Taco Bells Ive frequented in the past. This slow service doesnt seem to correlate between whether they are busy or not. Often times after sitting in the drive-thru for long times (once I sat for 45 minutes on a particularly slow night that was a bit busier then usual) the employees dont apologize for the wait (on that slow night the drive thru operate didnt say word to me other then to say the total $ I owed). I assume they are just stressed from being overworked and rushing to try to keep up but a little apology goes a long way to help me feel compassionate about slow service.
TI
Tiffany Thomey
This is easily the worst fast food establishment i have ever had the displeasure of going to. Like an idiot i continue to go there hoping it will get better. The food is okay when they make it properly, they dry out their potatoes, their crunchy food is always soggy, their attitudes are the worst, they have no smiles ever, they have new people everytime, and the people everyone enjoyed either got fired for no reason or they walked out. No one knows how to make anything there and they are never open on time also dont answer their phones. They should just shut this taco bell down and give up already.
JU
Julio Chapa
Unprofessional workers and extremely slow. I waited at the drive through for like 5 minutes and the girl in the intercom was slow and took forever to complete my order which was just a $5 combo box. When I drove up to the window the 2 workers there where goofing off right in front of my face and on their phones and when I got my food after waiting for like 10 min. I didnt even get a receipt or a bag they just gave me my combo box just like that in my hand. These people suck
MO
morgan ryan
Worst service ever....found my receipt balled up at the bottom of my bag once.....another time they literally gave me a taco that was half beef and half steak.....every time I order a gordita crunch its made different, sometimes with sauce and other times without....everytime I go Im waiting for 20+ minutes whether I place my order in advance online or not just for them to mess everything up....I can go on and on about my experience here....
EV
Eva Aguilar
Feel so ridiculous writing a review for Taco Bell but for those who read this.. Dont go to this Taco Bell especially not in the evening. Its supposed to be "fast food" but you could go to a sit down restaurant and be served faster than this place. Sometimes its taken 20min to get our food after weve paid..just a warning to all the late night goers who want to run out for a "quick" snack during a study break or something.
DE
deanna stuart
This taco bell is garbage! I dont know how or why it takes so long to get your order when they literally use the same 5 ingredients on everything and they STILL manage to make the food wrong. Onions on a crunchwrap?! Um no. Onions and ranch sauce on a rice and bean burrito? NO! This taco bell needs to seriously retrain their staff or get new ones so they know how to make a frickin taco the right way! Pathetic.
KA
Kacie Jamroz
I have had many unsatisfactory visits to this taco bell location. They are incredibly slow, not friendly, and more times than not, Ive had some sort of issue with my food. I have given them a few chances because it is the closest location to my commute but I would rather drive out of my way to the location on galena that always has friendly service!
RY
Ryan Stewart
I got the steak quesedillo and three hard shell tacos. The tacos were stale and soggy, the steak thing was disgusting, and brutally microwaved. I will NEVER eat there again. The whole place was dirty, and garbage under the everything behind the counter. Who ever owns this place needs to take a good hard look at their investment!
A
A Private User
If you look behind the count you will find food and grease all over the floor, the tables are all messy and I felt a little sick after eating here. I like Taco Bell but definitely not this one. I hope they clean this place up some day, Im tiered of driving to Montgomery whenever I have a taste for Taco Bell.
CA
Cassondra Williams
I go here before or after work since it is close to my job and the last few times I have had to wait in the drive thru for 20-30 minutes for 2 or 3 items then the people at the window are extremely rude it never used to be like this. The new staff they have are going to make them lose a lot of business
SH
Sherri Contreras
Lmao.. yes writing a review on taco Bell.. so... Tonite was slow ..Like always .. only time I been in and out was w Ericka working.. thanks Ericka for your great service. Honestly tonight was alot of people at 11pm going for taco Bell.. I suggest salsa Verde ... Its same price .
CH
Christopher Ong
I dont normally complain. And Im not hating on the staff. Theres simply not enough staff. Ever. Management is cutting costs in the form of personnel which is crazy. We had to wait almost 20 mins for a single order. Hire more people, Taco Bell! This place is crazy busy.
JI
Jim JimD
Food is fantastic! Warm and fresh. This TBell has been on my radar since the nineties. It was freshly remodeled in 2016. They had a spell where things were slow, but the staff is up to par now. Love this place! Its a gem in a shopping mall thats currently in transition.
YA
Yamaris Pacheco
This is by far the WORST taco bell in history, my order is never right, the food is always cold, they always mees up on something & thats not the worst part! The worst part is that i keep going there!!! They should just close it down!
B
B Adams
I ordered the nachos supreme the chips were all broken up and meat n beans stiff and cold ans the taco wrap was empty not the normal taste im use too. First time at this place the caahier had chip nail polish.not healthy at all.