Pagoda House Restaurant

Reviews 5

MA

Mark Malewski

Overpriced, and terrible food! 10+ years ago, this was the place to go for Chinese food, but after the "brother" took over, this place has completely fallen apart, the food quality and meat quality is terrible (dark meat, no white meat, and low-quality food) and the prices are insanely high! The prices are too high, and the food-quality is terrible. Skip this place, and try out "Orient Cafe" in Homer Glen (on Bell Road). The food is MUCH MUCH better, the quality of the food and quality of the meat is much better at "Orient Cafe" in Homer Glen. The food portions are small here, and a bit small at "Orient Cafe", but the prices are very high at Pogoda House, and the food quality is terrible. I asked for egg rolls, and they told me that they only have "shrimp" (no chicken, beef, or pork egg rolls) and I dont eat any sea food (nor does my girlfriend), so unfortunately we hated the egg rolls, and wish they had some egg rolls that were chicken, pork, or beef egg rolls (NOT seafood). The Pagoda House used to be known for great egg rolls (decades ago) and the food was great (decades ago) but the recipes (and ownership) have all changed, and this place is an "over priced DUMP" with terrible food, and extremely high prices (for terrible food). For good chinese food (at decent prices) try "China Wok" in Lemont, or try the "Orient Cafe" in Homer Glen! The lunch specials are good at both "China Wok" in Lemont, or "Orient Cafe" in Homer Glen, and the food portions are the largest at "China Wok" in Lemont! "Orient Cafe" doesnt give much meat, and they are very stingy with their meat, and if you order "no vegetables" then you wont get much of anything, and the prices are a bit higher at Orient Cafe, but not nearly as crazy insanely high as "Pagoda House" in Lockport. If you order "no vegetables" you wont get much of anything, and they will charge you crazy prices for "extra meat" and you find yourself paying $18-$22 for a dinner with about 50 cents worth of chicken! They are very stingy with their meat, and charge crazy prices. Its worth the drive to Lemont or Homer Glen if you are looking for good Chinese food. The "Pagoda House" used to be great Chinese food (at great prices) but those days are gone, and that was decades ago! Now its poor-quality food, and crazy insane prices, and very small food portions, terrible meat, low-quality food, and just crazy prices. Not a place to go! Also the dumplings and pot stickers are terrible. I used to enjoy them, and enjoyed great meat dumplings, but the last time I went, it was only seafood, or shrimp egg rolls, and the dumplings were bad. Hopefully this place can be "turned around" and saved, I wish they would go back to the old owners, and old recipes (and use the "high quality" ingredients, and "good quality meats" and lower the prices) to help improve customer service and customer satisfaction. If not, this place will close down... (permanently...) I hope they can turn themselves around, and begin offering better food at better prices, and make a $6.95 lunch special, with free egg roll, and free soup, with a large portion of fresh high-quality meat, and rice, and enough to fill you up and stuff you for $6.95 lunch special! But unfortunately those days are gone, and youre forced to go to "Orient Cafe" for a good lunch special, or good quality food. I hope this place changes, and improves their food and lowers their prices. Its just not the same anymore.

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RE

Reen F

This place is HORRIBLE. Placed an order for delivery just last night. Order took about 45 minutes even though we live literally just 2 minutes away. Food arrives, we pay and start to eat. We ordered a sweet & sour chicken...big mistake. The chicken was DISGUSTING. Never have I seen chicken from a Chinese restaurant look like this. It was overcooked, falling apart & dry. We called to ask for a new one & the person who took our call tried to give us a fight. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. He first told us what we got was pork instead of chicken...okay. Finally convinced him to send us a new one. He did & we made the mistake of not checking it before he left...because we received the same crap! Called back again & this time spoke with a woman. I dont even have the words to explain what a nuisance she was. She claimed thats how the chicken always looks, that they "try their best" and that the chicken wasnt spoiled. We all wish we had taken pictures because it was so disgusting that we all refused to eat it. I tried asking for our money back, just on the chicken. She refused, apparently they dont do refunds so if you get nasty, overcooked food...TOO BAD! She claimed we had wasted $20 on chicken, even though we wasted $40 on her horrible food. It was back & forth arguing with her. I said "Are you not a business? And are we not your customer?" It didnt matter, she wanted to fight. She ended up hanging up on us, so we drove there because we were adamant about getting our money back. She was even worse in person. Never have we been treated so rudely over something some simple as CHICKEN. We ended up having to call the police because she said "Well I have your phone number & I have your address"...THREATENING us. All over $6. She was really pathetic. We are sharing this story with everyone we know & hope that if you want some Chinese, that youll elect to go somewhere else. Overall, the rest of our food order was okay. Egg rolls were overcooked, but we still ate what we did get. We will definitely never ever ever be going back & will make sure everyone we know doesnt either.

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BR

Brian Feely

Well, used to like this place. Got takeout tonight and it was horrible. Old grease or overcooked, take your pick, but nonetheless, disgusting. We called to complain and the owner told us to bring it back. We said we werent going to be back that way for awhile and he said to put it in the freezer and bring it back next time. He said he didnt believe us that the food was bad because he had no other complaints. Unreal. Garbage food, even worse customer service. Enjoy my money, you aint getting anymore.

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MI

MindPowerOver U

The food is highly over priced and when it arrives the quality is very disappointing! If you are physically going to this restaurant, take note of the smell as you enter (I dont know if it is the cleanliness or something worst, but it is a clear indication of a Problem). Ordering from the menu is likely to lead to issues as the entrees are poorly described and the English of the people working there is poor at best and they refuse to give you a refund if they mess up your order. Never again

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Natalie McCullagh

HORRIBLE FOOD!!! DO NOT GO HERE!! I ORDERED SWEET AND SOUR CHICKEN, THE CHICKEN WAS ALL DARK MEAT AND GROSS LOOKING AND THE MONGOLIAN BEEF I ORDERED WAS COLD AND NO FLAVOR AT ALL. I CALLED TO COMPLAIN AND WANTED MY FOOD COMPENSATED OR FRESH FOOD REDELIVERED AND THEY REFUSED SAYING THE FOOD WASNT SPOILED SO THEY WERENT GOING TO DO ANYTHING ABOUT IT. WORST PLACE EVER, DO NOT WASTE YOUR MONEY HERE! FB CUSTOMERS CREATED THERE OWN COMPLAINT PAGE ON THIS "RESTAURANT". ABSOLUTELY DISGUSTING!

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