Burger King

Reviews 5

AD

Adam Fritz

I visited this location on 7-1-16 for lunch after not eating at a Burger King for 6 months-year. I had a taste for it, though not sure why, and figured I would give them a shot. I actually used to work at this location back when they opened in 2000, and since I happened to be in the area I thought Id stop in: BIG MISTAKE. Being that I used to work here & have worked retail half my life I know what a secret shopper looks for and I observe the store. The cashier working there was a nice enough young man, but the drive thru & food prep staff were definitely not cutting it. They were slow moving, did not seem all that focused or attentive and had a chip on their shoulders. I noticed a bit of an attitude towards myself and an older man and woman (in their 50s) and that it seemed to take an almost ridiculous amount of time for our orders to be prepared. They were waiting for their food well before I ordered, which always takes me a few minutes to decide, and then a good 5 minutes after I was done. 10 minutes for just a Whopper Jr.?? The other guy apparently placed an order just like mine & that took 15 minutes, so I knew what to expect at that point. However, a pet peeve of mine is for your order to be put in ($6 for a few value menu items, not a large/$40+ order) and then have people ordering behind/after you getting their food before you. Sure enough, thats what happened. Then the kicker: after waiting 15 minutes for my large fries no salt (Thats fine), they give me a medium with what? You guessed it, salt. And it was a little more than 1/2 way filled. Good thing I checked as I was leaving the parking lot. The nuggets looked over cooked, the fries were nasty and the sandwiches I didnt even want to risk trying. When I returned the food and got my $ back I noticed what looked like maybe a store/district manager on the phone inside & looking around, then walking around outside, laughing and having a good time while his customers are receiving awful service. I believe what the other woman, and former employee, posted about this place: they very well may have some kind of racial bias and dont seem to care about anything but money. In the past if that happened and someone like the store or district manager was indeed there, they go around and ask customers about their experience, good or bad, they want feedback. This person was ignoring other people. If they see an upset customer or someone who is obviously a little irritated about their customer service its their job to find out whats going on and what they can do to satisfy the customer, no? Instead, I saw someone who was laughing and seemed pleased... In conclusion, I would not recommend going to this place or giving them any of your business, they dont deserve it. If youre looking for a good location the Burger King on Irving Park Road and Barrington Road in Hanover Park was always better, and I believe theyre owned by people who run it right.

---

?

李聪慧

I am a former employee, and I will say, DO NOT EAT HERE! Most of the burgers that come out of the boiler are half-raw, and I was forced to put them in the holding pans for serving, even though I had made constant complaints about serving raw food to guests. The food is held WAY past its holding time, half the time people do not wear gloves, and the manager has come in with a cold and blew his nose, then proceeded to hand out food and such. It is a disgusting place, and I wouldnt feed my dog this crap. I only ate here when I made the food prior the time for my breaks and such. I tried making the food suitable for human consumption, but the manager was so stingy about money he cared more about that then serving food that wouldnt make people sick. I have already reported them to the health department, but some how they know when they have been called, and go into a frenzy to clean up before she gets there. If you are still brave enough to eat the food, cut open the burger before you eat it to make sure it isnt raw, then when you order anything fried, make sure you order it straight out the fryer. Also, avoid mayo, mayo-based sauces, cheese, lettuce, or tomato on any of the sandwiches, and put it on when you get home. Reason is, they let that stuff sit out so long without being properly cooled, that it becomes old and sour. The mayonnaise grows a yellowish skin, and the cheese becomes curled up and dark yellow when old. The tomatoes also grow extremely slimy and disgustingly warm. On another note, the managers and some of the employees have a distaste for anyone who is not like them, i.e. Indian, Hispanic, or from some type of foreign country. I have heard the manager many a time talk about "those damn White people", and got upset when I got another job, and said, "You want to go over there to those White people? They wont treat you better". He also made cracks about how I have a horrible attitude and that "He would not want to spend the rest of my (his) life with someone like me". Why he was even THINKING that, I do not know. In a nutshell, do not waste your time with this place. They do not care about your food, its quality, or anything else but money. There are plenty more things I can write here, but it will be more like a novella than a review. Happy Eating! (Anywhere But Here), Mariah S. P.S: On a side note, the manager tells his employees to make fake 5 Star reviews on the restaurant to make him look better. If you see any 5 star comments and the review is really short like "good food, love it here, yum", 9 times out of 10 it is an employee or the manager himself making bogus reviews, especially when the review is by "A Google User".

---

PE

Peggy Fischer

Poor service at the drive thru 10/15/15 evening. Employee could not get our coupon code in after 4 repeats. Another person got it after we repeated it 3 times and then asked how we were paying without asking if we were finished with our order. I told them we would pay in cash but wanted to order 2 other sandwiches. At the window, the employee handed us our change crumpled up without saying a word to us and then our bag without a word. When we got home we found that our bag was missing the 2 additional sandwiches. Big disappointment.

---

TA

Tara Barbanell

This is the WORST location. No matter how gently or emphatically you request a condiment, it will not be included. Lately, you wont get a straw with your drink either. The wait time at this location is chronically absurd. Half hour for drive through with 2 cars ahead of us this morning, the car ahead of us only had an $8.00 total. I dont understand what THIS locations problem is. We go a mile out of the way if we want Burger King.

---

DE

Devin Parker

Other reviewers arent wrong. Never waited so long at a burger king. 9 pm on a weeknight, one person in front of me, dining room empty, 8 minutes before I got my food. Person in front of me got a small bag of food. I got an ice cream cone with cheesecake. The ice cream sat for so long before I got it that it was dipping down there sides

---

---