Taco Mac
| Address: | 685 W Crossville Rd #146, Roswell, GA 30075, USA |
| Phone: | +1 678-795-0080 |
| Site: | locations.tacomac.com |
| Rating: | 3.5 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 5
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Lily Burdett
Worst service I have ever had. Our waiter took forever to actually greet us and it all went downhill from there. He was rude from the start and didnt even give us his name (if he had I would include it). Sat down next to us to take our order and then didnt read it back to make sure it was correct just kinda stood up and walked off. Our food was delivered by the hostess not the waiter and low and behold my order was wrong. Put up the stupid red card to try to get his attention that we needed assistance and he made eye contact with me multiple times and walked past us before finally coming over. I told him I got the wrong flavor of wings and politely asked him for the thing I actually had ordered and he promptly told me I was wrong and they just probably werent tossed in the amount of sauce I liked. I told him I had taken a bite before asking just to make sure and they were sweet and I had ordered mild. After grabbing the plate from me he came back with the same wings just tossed in some mild sauce. I could tell because the single bite I had taken from the one wing was still there. I wasnt going to complain again but my friends I was with asked to speak to the manager. He came over and was polite and offered to fix my order but at that point the last thing I wanted to do was chance having someone spit in my food. After the ever so rude waiter came back over he raised his voice at my friends and asked if there was something that he couldve helped us with. The rest of the experience was awkward and unpleasant. Waiter had his friend deliver our checks and then when we placed payment in them he sulked over from the corner and snatched them out of our hands. He just looked and me and said "sorry" while rolling his eyes. Needless to say he got about a 4 dollar tip from our entire table which was generous if you ask me. I have never been afraid of a waiter before but tonight I was. I work in food service as well and understand that sometimes you have a bad day or a customer is just annoying you but if I would have EVER acted like that I would have gotten fired on the spot. Will not be returning to this location ever which is inconvenient because we typically eat here quite often.
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Eric Connell
I held off from making a review for this place, but after two instances of cold food, and a more recent run in with an awful waiter something needs to be said. This place is going down hill at a rapid pace. My wings have never come out remotely warm in my past few visits and none of the cups are clean. They all have a weird smell, beer or non-alcoholic, when drinking. Plus a more recent note, my group was seated and had a waiter who decided to show up with a bad attitude. It started with him taking our orders from a seat next to us, and then getting an order wrong on one of our wings orders. He brought out some sweet and sour sauce coated wings instead of the medium sauce that had been originally ordered. We thought the flavor would be fine but after one bite it was too different from a regular medium sauce that we asked for it to be sent back. The waiter should some attitude saying that the wings were just under sauced. We requested to have a new order sent out since the order was completely wrong. He took the bad wings back to the kitchen, tossed them in the right sauce (with a wing that had already been bitten in them) and returned them to us expecting that to be okay to have wings coated in some weird concoction. We then sought help from the manager since the waiter seemed to be mad at us for him getting our order wrong. The manager took the order off the bill, but the kid came back and took our checks after another waiter had brought them to us. The wing order mess up wasnt the deal, a waiter should not be showing attitude to a customer no matter how upset the customer may be. Theres no excuse for that at all. I hope, like other reviews have said, that corporate management will take over and get this place back up to standard. This location used to be good, but as of late, the food, service, and overall quality of the restaurant have been absolutely atrocious.
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Holly Kuenzer
Worst place I have ever been to. Horrible service, cold food. There was only like 10 people in the whole place. We couldnt get waited on at a table so we went to the bar. There was only 1 other person sitting at the bar and we waited at least 10-15 minutes to get waited on and the bartender made my drink horribly. I ordered an absolute and cranberry and he put like 3 or 4 ice cubes in it. Then it took him another 10-15 minutes to take our order. We ordered our food and I ordered another drink, asking him to fill the cup with ice first. He brings me another drink with 5 ice cubes in it. An eternity later we get our food and it is cold. Im not one to waste or return my food so we eat and I ask for one more drink again asking the bartender to please fill it with ice. Didnt happen. So I drink my drink and ask for the bill. That took him another 10-15 minutes. This was crazy. I have never had service this horrible from anywhere. After all is said and done, I get my bill and my 3 drinks cost over 30 dollars! Seriously?? Ive paid less for the same drink at Mortons of Chicago! This is the worst dining experience I have ever had. Ive never put in reviews or comments to these things but this place is absolutely horrible. I travel for work so I eat out constantly. I have never been to a restaurant and had this kind of experience.
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Kristy Lytle
If I could give zero stars I would. This is by far the worst experience I have ever had at a Taco Mac. My husband, 2 small children and I went this afternoon at 2:30. It took about 5 minute for us to be seated even though there was hardly anyone in the restaurant. After sitting there quite a while the manager came to take our orders. After 20 minutes or so our appetizer arrived room temperature. Then our waiter Terrance came back and took our orders. Again it took about 25-30 minutes to receive room temperature food. When he finally brought our food he didnt bother to bring silverware or clear the app plates. So after eating once again we waited 20 minutes after asking for the check to get it. Then another 20 minutes for him to bring our receipt. Seriously I hope this guy was high or something because otherwise hes horribly incompetent at serving food. We will drive the extra 10 minutes to the Woodstock location from now on.
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Ashley Glass
Used to be our favorite go to restaurant for wings, burgers, and salads, especially during a game. Not any more. I truly think this is one of the worst places in Roswell. A couple of years ago this restaurant was bought out and it has changed so much since then. The menu, the quality of the food, the taste of the food, absolutely everything. Super sad that we wont be going back. Tonight was the last straw! Ordered Lemon Pepper wings and they literally were plain wings with lemon pepper powder sprinkled all over them. They were beyond awful. My husbands hot wings were not much better and the fries he ordered, were completely covered in hot sauce. You really would have thought he ordered them like that. I have never seen an amazing place go from 5* to 0!! If there was a 0 rating, I would have chosen it. This is a great location that needs another restaurant here.
