Address: | 3649 Flakes Mill Rd, Decatur, GA 30034, USA |
Phone: | +1 770-322-2380 |
Site: | publix.com |
Rating: | 3.9 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM |
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Jessica Ammons
Often times I hear that stores in predominately black areas dont have good customer service. Well today my experience at my Publix couldnt have been further from that. I stopped in to grab a sub sandwich from the deli and I was lucky to meet Pat (Ms. Pat). She was absolutely amazing. She told me about a new deli selection and this great cheese (and we even swapped a shrimp & grits recipe). While she was building my sandwich a tall boisterous gentleman walked up and asked where the lids to the small bowls were (there werent any in the soup station). This guy was quite aggressive in his tone .... Ms. Pat politely stepped to the side and noticed there werent any there. She nicely excused herself to get the lids and while away the guy asked every other person around saying "I dont know where she went..." I responded "she stopped my order to get kids for you!" Soon after Ms. Pat came from the back, lids in hand and walked them personally to the impatient customer ensuring he got what he needed. Despite how he spoke to her she maintained such poise. I really enjoyed my service today and thought I would share .....
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Arielle DeVon
The store is clean and most of the time the cashiers are nice and friendly BUT this rating is really for the deli, its always a long line, some people will stand in line 20 mins to be told theres only a few breads left, once it was only one lady over there and she had to call a supervisor because a deli worker decided to take a break seeing all of us customers standing over there, I walked out one time because of the line but other than that their salads hit the spot!!
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Courtney Donald
The management and staff are very professional and the customer service is AWSOME! But my favorite is by far the PHARMACY! From Richmond to Dave! The female pharmacist (sorry-cant remember her name) is always very friendly, knowledgeable and helpful. The ENTIRE pharmacy staff is ON POINT! This PUBLIX reminds me of the television commercials about Publix. I can not say enough great things about this store and its employees!
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Tristin Alexander
Idk what is wrong with this particular Publix but their deli team sucks. Never enough supplies and always out of rotisseries. Ive never had this problem with any Publix before, I worked at one for 5 years. Yeah we got busy but this is just ridiculous here everytime. They need to hire some extra people if the ones working there cant multitask or run the deli properly.
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Termika Carmon
It be like 2 lines open. And dont get me started on the deli section. The lady caught an attitude because I ask for a 12 piece mix. Everytime I ask for that its always a wait. So as I wait I go check and see is it ready and they havent even started on it yet. The deli section sucks! The line be to long but wont hire anyone to help.
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sheila martin
Their bakery needs better cake decorators, Ive ordered two of my kids cake from this location and the cakes were no where near to what the cakes looked like in the catalog. Both cakes looked as if the bakers barely tried to make the cakes look close to what they were supposed to be. Im no longer ordering from this location.
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Bruce Braswell
My intention was to go into Publix today and get a deli sandwich, but it wasnt that simple, its unfortunate when the customer cant ask a question without someone not understand where something goes on the grill or not.
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Chandini Lord
Surprisingly nice people for a grocery store. They dont always have what I need or the best prices (compared to the Krogers across the street from it) but the people make up for that. They are truly helpful and kind.
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Kendrea Walton
The line for sandwich is ridiculous and they dont make meatball subs regularly. And one staff member was very rude to me, by the deli section. I wont ask them if they make meatball subs anymore just saying. Smh.
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Darwin Gonzalez
Lady at the register was talking about what ppl bought and even mentioned how stupid they are for not buying the stuff on sale. This lady had a horrible scar on her right arm. I shouldve gotten her name.
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True Love
Went for a sub sandwich and their line was long and slow. The cashier was very friendly and professik mal. The store smelled good and was clean and easy to find what I was looking for.
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Shirley Benjamin
Im always pleased with the cleanliness of the store, being greeted by associates, well stocked shelves, prices are good, and asked if you need assistance.
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Kathy Edwards
Purchase ultimate sub from this publix store today the meat sour could not eat. I guess this is a reason why they had it on sale. Be careful.
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Yvonne Fuller
The employees were pleasant, everything was stock, lines were free to use for quick check out. Produce was in great shape, good refrigerator.
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Tajuana Jones
Went and got a sub sandwich last weekend for me and my daughters the lady who made them did an outstanding job that sandwich was good !!!!!
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ticka starr
the whole ordering the sandwich/sub seems to be simple and easy. I had no problems the woman PAT that runs the deli is awesome!!!!
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Charles Whitlock
Friendly staff. They made my shopping experience great. They have nice selection of products and their prices are favorable.
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Sharon Jennings
One of your employee walk out on his job yelling out which scared me. Didnt know if he was going to return and do harm.
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G Russell
People were friendly and eager to help. The checkout at the deli was slow. Otherwise, it would have been five stars.
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Harold Cooper
I went to the deli and Mrs. Fannie took care of me and was great she is a sweet person
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Neal Edwards
The publix deli wait times is way out of control, sometimes not worth the wait.
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Randene Webber
Long lines and no coupon books. Honestly one of the worst Publix Ive been to.
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vermell jordan
The wait time is aweful for sandwiches and check out lines are horrible
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Edwina H.
Excited I found a Tervis tumbler there for 7 Dollars!
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Chandra Campbell
Store is always clean. Customer service is awesome
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Shay Zigler
My 1st preference for food shopping, love it!
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Margaret Foster
Always so nice and clean with fresh produce.
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Damion Lindsay
Publix has always been a pleasant visit.
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Zekia Brown
Love the store very friendly workers...
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Marguerite Heyward
EVERYONE that works there is awesome!!
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So Mo
A lot of expired food on the shelves.
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Keenan Robinson
Clean,courteous and well stocked
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Rosemary Ofume
Okay. Kroger prizes are better.
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Sanova Newsome
Love Publix...#1 grocery store
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Kim Harris
I absolutely love my publix.
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TiTi Bug
Good place to get a sub!
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marquez mc
Treated like family
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Lisa Hawkins
VERY GOOD SERVICES
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Phillipa Simone Williams
Lines always long.
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C B
Good services
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Rider Westerberg
Great Publix.
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Chandris Pledger
Always nice
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Harry Price
It was good
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John Lovelace
It was good
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Nedine Ware
Pleasant
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Pamela McCoy
GREAT
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Nyaisha Harris
Great