The Cheesecake Factory

Reviews 3

GA

Gabby G

Cheesecake Factory 1609 Cumberland Mall, Atlanta, GA 30339 Aug 22, lunch, 1115 arrival. Went to the Cheesecake Factory at the Cumberland Mall to enjoy our anniversary lunch date while our kids were in school. We always get good service and great meals here so this was a no brainer, or so we thought. Were very familiar with the Cheesecake Factory menu and had an idea of what we wanted before even arriving. The very young maître tried to seat us in "singles-row" where there wasnt even any other customers sitting there yet, but booths were open? Hum. So my wife said, "no". I asked for a booth, so she continued on to an open booth. Problem solved. We were already gazing at their ridiculously large, and bad layout of a menu when our server showed up. She told us about their new daily lunch specials, not, the average price was $15 - HUH? $15 and up for a special? Anyway, I went right into ordering our favorite appetizer, their Crispy Crab Wontons, plus waters, and a Stella Artois draft. The waters came. The crab wontons came. My Stella? Apparently there was an issue with the tap, as our server stated. After a 10+ minute delay, I stopped our server and started asking for a different beer when a manager came over with my Stella in hand, apologizing for the delay. No harm, no foul, as it was a cold Stella draft. Crisis diverted. Now it was time to order our meals. My wife opted for their Grilled Chicken and Avocado Club and I the Chargrilled Coulotte Steak which is a fancy way to say sirloin steak, medium-rare, no fries, rather spinach. The server repeated the order, shifted to walk away, then turned back and said, "medium on the steak?"; I quickly replied, "NO, medium-rare". The Crispy Crab Wontons were excellent as always. My wifes Grilled Chicken and Avocado Club came, and then a 2 minute delay then my sirloin steak arrived. As soon as the server placed my steak plate in-front of me I was concerned as my steak looked over cooked, well charred in-fact. The server didnt ask me to cut into it, nor waited, she was off - note, it was lunch and they were getting busier by the minute. I immediately cut into the "medium-well, to well done" cooked steak. Looked at my wife and sighed. I got up, found the server and explained the issue. She took the crispy critter away. A few moments past, and a different manager came over to apologize again, this time for the steak, he would make everything right, yada-yada. Typical manager spiel. OK. Fine. My wife, a slow eater (true honey), was done with half of her massively huge, incredibly tasty sandwich and would be taking the other half home. Me? The spinach was excellent and I gobbled it up. Steak? What steak. My steak never came and we were at the hour-twenty mark. I was done. I had enough fun for the day. This wasnt going to happen for me. I got up, found our server and said, "Im done. The steak never came. She looked shocked and gasped "what?" I stated, "never came, I want the check. OK?" She apologized, removed the $18 steak off our bill and handed me the check. I paid the $36 balance and that was that. Whats curious, no other manager came to our table. After the hour mark they definitely should of showed up with more spiel but nothing. Live and learn. I have to state I usually get the Grilled Shrimp and Bacon Club or Classic Burger and both are always outstanding. Lessons learned - I should not have ordered a steak and can not recommend a steak at this Cheesecake Factory location. I have to add there was discontent within the server staff at this location; things I overheard that I clearly didnt need to hear. The overall service is slipping into a spiral at this location. Will we go back to this Cheesecake Factory location? Time will tell. This location is clearly not managed very well anymore, and is not like the Cheesecake Factory of old. Were going to try Maggianos Little Italy next to the Cheesecake Factory on our next visit to the area. Sorry Cheesecake Factory, you did it to yourselves.

TI

Tina Wright

We had the worse service ever when we went on my sons birthday June 29,15 . First of all we placed our order and after 15 min finally got our drinks which was incorrect , my son ordered sweet tea an they gave him unsweetened tea , we told the waitress politely needless to say he never got the sweet tea period. Then we ordered and we ordered salads and we waited ( NO JOKE) 25 min finally got the appetizer, no bread though. Then after about 45 min later they finally came out with the entrees, no salads and then we were upset my this time and asked about the salads and afterwards they brought a bowl of lettuce with two tomatoes on it ( I kid you not) that was it. I asked to see the Manager we had enough, this was the most worthless manager that could care less about our service and was trying to act like we ordered the wrong salad. We had ordered a side salad just like the several other times we had been there and besides if they would of brought it out before the meal like they always had we could of told them that was not the right salads. Needless to say he didnt care about the customers period. I am telling you if they keep that worthless manager and waitress they will loose a lot of business because I know they lost our business and everybody I see I will tell about our encounter of the worst restaurant, waitress and manager ever. The only thing they have going for them is the location and sooner or later people will not go back again because it just takes 1 bad experience like that, and by the way my son never got his sweet tea .... This is the worst restaurant experience I have ever had in my life!!!!!!!!!!!!!!!!!!!!!

JE

Jesse Ferlianto

Is there a restaurant where the people frown and hate their jobs more than here? Maybe the underachieving Corner Taquería in Smyrna, but Im hard-pressed to think of any others. Its depressing. Lots of potential in a great location. The food is OK. Try this: order carry out, walk to the pick up section in the back, and see how many people walk right by you avoiding eye contact , and see how long you can go without anyone asking how they could help, if you have been helped, etc. The only way to get your order is to literally wave your hand and desperately try to make eye contact with someone, and then when you ask who can help with your to go order, they often shrug and say, "some lady does that stuff, but I have no idea what her name is." Even the so-called managers look visibly stressed and see you as someone who is just making them work harder. They are EXPERTS at avoiding eye contact and ignoring guests. I can sense tension in the team, the coworkers dont like one another, and disdain their managers. And it reflects in how they treat their customers. Ultimately disrespectful for an establishment that is in the business of serving people. No one knows who does what, no on takes ownership, and absolutely no one cares about customers when you walk in as a carry out guest. I hope Cheesecake learns to maximize their potential and step their game up. And it starts with the people.