Benihana

Reviews 3

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Shonda Bell

On 2-23-14 I set out to have my 12 year old twin sons birthday dinner... I had visitors to come in town that included my mom, daughter, my 8 year niece and my sons would join us later... We arrived and from the beginning, it was horrible!!! Paper and trash on the floor, hostess and staff not inviting... We made it to the lobby and we were told it would be a 2 hour wait so since my sons had not made it to the restaurant yet , my family and I sat and waited... As we sat down, there were other people waiting that seemed very upset about the long wait, there was also a group of young men that came in with a reservation and was seated before this other group of people that stated they had been waiting for an hour and a half.. The young lady began to question the host, which seem to not know what to do.. The young lady became very upset and started cursing in front of my 8 year old niece and the Manager/Host allowed these two women to remain in the restaurant, raising their voices, cursing and acting very ghetto!!! The manager was very unprofessional by the way he seated the customers and argued with the women as well... Finally their was a customer sitting at the sushi bar that looked like a female but was a man, that told the girls to shout up.. When he said that, the girls started arguing with he/she and all hell broke out... Never in my life have I ever seen a fight inside of a restaurant but right before my mom, 8 year old niece and family members out of town, the biggest fight broke out!!! People were still eating when this fight broke out, one girl came flying across the floor, glass started flying and mace was sprayed.. My family and I had to get behind a desk because it was like WAR, my 8 year old niece started screaming and inhaled some of the mace... I couldnt believe my eyes, finally the police came and security came.. Police left and security took statements, seems like the only thing security was concerned about was that we wrote in our statement that "we refuse medical treatment" he was really on some political ish and the Manager was unprofessional and awful... He was still trying to open back up and charge us, no apology and my niece had mace in her throat and eyes, no nothing!!! We were shocked, mos def not the same Benihana from 8 years ago... This downtown Benihana is a HOT MESS, GHETTO, RUDE, NASTY AND DIRTY!!! Go to the other ones in the city but dont waste your money or time in this one.. They act like they dont want black people there anyway but I would NEVER go there again!! To witness a fight like that, to have to hide and have soy sauce thrown all over us from the fight... My sons birthday was ruined!! Very bad business, even the one in buckhead has a police officer since we ended up there the next day... Theyve had fights at the buckhead one but the night we went, everything was fine except for the trash on floor, bad waitress and long wait... They are just not what they use to be but buckhead is WAY better then downtown ANYDAY... You couldnt pay me to go back to downtown Benihana... Never!!! Be aware..

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Marisa Capellan-Battle

I am so disgusted as I type this. My 2 girlfriends kept begging me to go with them. We were out of town, so I obliged not really knowing my way around Atlanta. We had a 7pm reservation and were seated within 15 minutes. There were 7 of us total. My 7 year old had to use the bathroom, and I was afraid she would catch a disease in the filthy bathroom. Paint was peeling, the closet was opened in the bathroom and we could smell the moldy water in the mop bucket, the ground was wet and dirty, the toilets were a cesspool. I walked her across the street to use the bathroom there because it was so disgusting. Next, our chef didnt come to our table for 2 hours! We filled the table with our reservation! It was a ridiculous wait time! My girlfriend ordered a Corona with lime, and the bartender refused to give the lime to our server. I had to go to the bar and demand 4 slices for her. He ignored me at first, but finally obliged me. My daughter and my girlfriends daughter both ordered sushi rolls, I ordered an appetizer and my youngest ordered a kids meal with white rice. My 2 girlfriends ordered food to be cooked on the grill. 2 of the sushi rolls came out in 1.5 hours. 20 minutes later, my appetizer came out with the 3rd sushi roll. Soup was served. Then we waited some more. We didnt get to eat together, and the entire meal was jumbled up. My girlfriend asked to speak to the manager who at first said hed give 20% off our entire meal, then said hed do more than 20%. My youngest never did receive her white rice, but by now it was 10pm and we were ready to leave. Our tickets came and the server said the manager, who he said is named Joaquin (though I doubt it), would only do 20% off the food, but not alcohol. I asked to speak with him because my youngest ordered chicken and shrimp with white rice, I was charged $13.30 for it, and she received 2 pieces of shrimp and NO white rice. The manager came over and my girlfriend confronted him about his lie concerning the percentage off. He began yelling at her and threatened to call the police on ME because I told him I wasnt paying for a meal I didnt receive for my youngest! My girlfriend told him the experience was terrible, and he got inches from her face and told her to watch her mouth. And began verbally berating her. If this is how you condone your kitchen manager or staff treat their customers, I refuse to eat there again. Absolutely HORRIBLE!

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Shanelle P

This was the worst experience of my life!. I went to Benihana 7/10/17 for my birthday & "chef" J.B definitely ruined it. 1. I had reservations at 5pm. The whole table finally got seated after the hostess finally came to the front. 2. The chef did not come out until 6-630pm. When J.B came out the first thing he said was "They took me off my break early" He was upset. He was not even dressed properly and made sure to tell the table. 3. He did not do ANY tricks he cook the food which the rice was overcook and the chicken was beyond rubbery. One of the customers at the table was recording the whole experience, once she started to record J.B advised he is about to f*** sh** up! Yes he cursed and said that at the table which was recorded live on Facebook. Then instead of him giving us our appetizer shrimp first he just cook our entrees meals. My girlfriend was sitting with an empty plate the whole time. I ask him if the shrimp was the appetizer because myself and the other customer ordered the Benhiana Delight with extra shrimp. J.B replied smartly "Im just trying to hurry up and cook your meal I can cook the shrimp appetizer in a minute"I proceeded to excuse myself and speak to the manager and head chef. The manager was apologetic which I do appreciate that. The manager proceeded to comp our meal which I appreciated but I told him I wanted to leave because this was a horrible birthday experience. The manager ask me again to stay and try to enjoy which we tried. While coming back in the restaurant my girlfriend came out upset advising the chef was argumentative to her. She told him about his service which he advised " This is just a job to me, I dont care." When we came back the chef was cooking everyones steak. Looking at my plate he dropped all my food in my yum yum sauce and on the table. When we ask where was my girlfriend steak he advise he did not cook my girlfriend steak because she got up. We got up to walk out when the manager came and advise he will have a different chef make her steak and told J.B to head to the back. While walking to the back J.B then proceeded to say this is a wack a** table. This was the worst experience ever. Everyone dining in was staring. Worst Birthday ever!