Pollo Tropical
| Address: | 404 SE 1st Ave, Florida City, FL 33034, USA |
| Phone: | +1 305-242-0173 |
| Site: | pollotropical.com |
| Rating: | 3.8 |
| Working: | 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM |
Location
Photos 100
Reviews 21
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shawna t
Long wait. Chicken drier than ususal. Fried yucca very good. I was sitting at the smallest table, as I was eating alone. The woman sweeping the floor pulled out the other chairs at the table where I was sitting and started sweeping under my table and around my feet while I was sitting there eating my dinner. Quite rude to do that. I looked at her in disbelief, speechless at her behavior. I guess I could understand if there was a big mess from the patrons before me but there wasnt really any mess at all to sweep...a few crumbs...and even if there were...wait for the guest to leave before sweeping it up. Would you want someone brushing your feet with a broom while youre eating your dinner??? There were much bigger messes under empty tables throughout the dining room she could have attended to. Strange visit.
JO
Josselyn Sanchez
Worst customer service ever ! My order is always wrong, theres something missing and they ignore me or I get some really crappy food. Ive dealt with some nasty attitudes the employees are on their phone or charging it meanwhile handling the food in the drive thru. You guys need new managers or supervisers seems like the employees have to be babysat ! Its like they hate their job my quesadilla wasnt even folded last time it was cold and the cheese was not melted it look like a pile of crap wrapped in aluminum. The chicken on my tropi chop is usually burned or barely there dont get me started on the bean soup! Yes bean soup I usually never get any beans ! And the to tostones are cold not even cooked thru I understand theyre frozen goodies but at least make an effort to fully cook it !
JA
Jasmine Perez
Went here today 8/24/16. Normally the food and service is decent but my last visit consisted of my tropichop bowl having crunchy rice and chicken that was not cooked through. Bad enough for me to leave a review. It was during the evening, probably when management was gone but food was not safe to eat. Only go during daytime hours when managers oversee what the cooks are doing. Also the girl at the drive through was very rude. Did not greet nor say "Youre welcome" after I said thank you for my food. Just took my money and handed me my bag with an attitude. First time Ive had an unpleasant experience here since it opened. Wont be back for a while and if I do go it will be before 3pm.
DI
DIESEL BROTHERS
That place is a B-S.....!! they never has the food ready, and almost never the have Chicken... come on......!!!!! The name is Pollo tropical.... where is the fryking Chicken.... and the speed on the Drive-thru is taking for ever. you can take a nap if you want, waiting for then to serve on the line. I will never return to that place. a lot of people I know said the same S-H.....!!! about them. The OWNER of that place need to change the manager and the people immediately.....!!!!! speciality at night shift.
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Joey Johnson
Dont have Pollo Tropical where I live so I look forward to it when Im passing through. The service here was awful. I waited at the front counter for someone to show up and when she finally did, she just looked at me. The food was prepared "for here" though I wanted it "to go". I was never asked. There were several people working but I had to get someones attention to prepare my order to go. The food was still tasty but a very disappointing experience overall.
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Zeke Buf
I underestimated how generous they are, this 13 dollar meal is more than enough for two person. Its actually a whole chicken with all the meat, not like all bones kind of stuff, actual chicken meat. Just for this value, I can not give anything less than 5 stars. Not to mention the flavor is there, black bean soup tastes like a light curry.
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Celeste D
A bit of a language barrier but the food is amazing. They catered to my special requests (Im Celiac, I asked them to change their gloves before prepping my food). The food is seriously good. I was surprised that it didnt make me sick! I had the rice bowls a couple of times, and would definitely eat here again.
JE
Jeff Herrera
Worst tropichop Ive ever had. If you get rice and beans its literally like a nice soup. They put so much water in the bowl from the beans its more fitting to be called a soup. I dont know how this is considered acceptable and Ill never be coming back. Stay away.
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Sade Andrews
They are rude and obnoxious. I paid $15 for a plate of food and the shrimp skewer dinner and I only got one plate of some mess I didnt order and only one skewer and it suppose to come with beans rice and 2 skewers, they are very racist and rude do not eat here.
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WAYNE OXFORD
Service extremly fast food was great. Only gave 4 stars because I asked for mild salsa and the manager told me that I they didnt have mild! And she had this foreign surly attitude but gave me mild salsa anyway! Lol go figure!
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Efren Grafals
Great food! Super slow service Ive been to this location more than a dozen times and my wait for 2 meals has averaged 30 minutes. This is not typical of other Pollo Tropicals but unfortunately is the only one near my home.
JI
Jim Wall
Pollo tropical sets itself apart from other fast food places by serving the freshest ingredients. Just take a look back in the kitchen and there you can see the chicken on the grill. A low cost, decently healthy choice.
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Nelson Spivey
This is a new restaurant and the food is really good. Try the mojo pork and grilled chicken. The ribs are ok but quite dry. Prices are reasonable and the service is fast enough. Usually less than 5 minutes.
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maria Vera
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lepson26
Hier eten besteld, 2 keer hetzelfde menu. Waren alleen de helft vergeten. Maar ja, Afro Amerikanen kunnen er ook niks aan doen dat ze over het algemeen zwakbegaafd zijn. Eten verder wel redelijk tot prima.
DI
Diazer Diaz
Service is great and food is great. Delicious churrasco steak but i can say i wish it was bigger. Great food great service but the tables are a bit dirty. It happens but other than that i had a great time.
MI
Mike Wehr
Food was good, service was good, the cook and the counterperson had a discussion on the amount of food. The cook really gave us small portions of ribs. We will not return to this location.
BR
Brian & Nicole Love
Mixed review. Half of our food was cold and half was fresh. Returned our cold food Nd the guy just looked at us crazy. But it was better once it was fresh. Bathroom was not very clean.
NE
nelson santana
De pollo trpical que e visitado es el mas limpio y la comida muy buena
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R Stewart Stringer
Glad we stopped in here. Never had heard of it but parking lot wad full. Good choice. Great chicken, great soup. Very reasonably priced. Hope they bring it to maryland.
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Jesus Sierra
I love the people here they are just simply amazing Specially the afternoon manager "Yaniris". The food is definitely better than the Pollo tropical in Homestead.
