Baskin-Robbins
| Address: | 196 East Ave, Norwalk, CT 06855, USA |
| Phone: | +1 203-855-5348 |
| Site: | baskinrobbins.com |
| Rating: | 3 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 5
Reviews 5
RA
Ramon Acosta
This is a review by Jessica Acosta, Ramons wife. I ordered his birthday cake from here on line and paid in advance. I tried to call 5 times the day I was to pick up the cake because we had and issue here a couple years ago with my cake being at another location... No one answered. So I went to get the cake. Pick up time was 4:30 PM. I showed up at 4:40 pm. The girl was very sweet but she disappeared into the back and after about 10 minutes I could tell something was up. She came out to check the display in the front saying that her manager had told her that the cake was there from the morning. She couldnt find it. Then she went to check in back again and came out and told me that her boss would be there shortly and he would find it. So I took a seat cause otherwise I would just be standing there. The manager came in. Checked every fridge. Told me multiple times that he was sure he picked it up at 10:00 AM and he was calling his morning staff and no one knew where it went. He then asked me if I wanted a cookie cake or something in their freezer. I was like do you have this type of ice cream with this type of cake, cause that what I ordered. He said no, thats a custom cake... OH, like the one I ordered? Then he asked me what I would want. I was so mad. Ummm my money back for starters. He gave me my money back and then I left. I had no cake for my husband on his birthday. And the manager had no suggestion or anything to even help me out. Management 101, you always make a suggestion to solve the issue and you always try to help the customer out when you have made a mistake. I dont know what I expected at that point but I did expect more then a "whoops, sorry." It was 5:00 PM, where do I find a cake at that point? I am extremely disappointed. I would never recommend this place to anyone. And I will never order a cake from here ever again.
LU
Lucrecia Yoakum
Its official. Baskin-Robbins is the best CT ice cream spot. Ive tried all the recent, trendy ice cream spots, but Baskin-Robbins has held tight to its first place position.Why its the best: Friendly employees. Generous with samples.-5 consistent flavors + seasonal. Personal favs: Salted Baskin-Robbins , Lavandar Honey, Earl Grey. -Indoor seating in the back. Go through the "fridge door."-Has a photo booth: expensive, but nice to know its there.Solid ice cream spot in CT .
MI
michelle reyes
Their dont how to make the Sundays horrible service
MI
Michael Parr
Hard to understand the servers
TU
Tushar Joshi
Loved the Ice cream flavors
