Dragon Gate Chinese Restaurant
| Address: | 323 N Union Blvd, Colorado Springs, CO 80909, USA |
| Phone: | +1 719-633-1166 |
| Site: | showmemenu.com |
| Rating: | 3.6 |
| Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10PM 12–10PM 12–9PM |
Location
Photos 38
Reviews 11
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Amber Herndon
This place used to be amazing. Yesterday, 5/27/15 my co-workers and I placed an order over the phone for delivery. The total was $31 and some change and I told the guy I had two twenties that my driver would need some change. Upon arrival my co-worker went to get the food and the driver told him hed have to go back to the store for change and we have limited time at work so he said keep it wed call for store credit. I call for store credit and at first the same guy I ordered from says OK Ill credit you $10. Then, I call back in because we all know how credits go so I was going to order for a friend and the guy says " well my driver said he had change and that you said to keep it." I said well I guess its your guy against mine and a lot of people at my work order here I should tell them its poor customer service and he replied... "you have fun with that." and hung up.... To make matters worse, my co-worker goes in after work and requests my change and this guy escalates the situation yelling at him in front of customers saying he wont give us our change back. Followed him outside the restaurant using foul language. This place has really gone down hill they will take your money and give you terrible food. My order was wrong also! Do yourself a favor and choose a different place to eat. When you are paying for food this price dont eat here!
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A Private User
Although I typically enjoy the food and service, my experience today has made me rethink ever giving Dragon Gate my business again. I ordered Hunan Chicken for delivery, and when it arrived there was an inch of liquid in the bottom, the chicken was soggy and flavorless, and the broccoli was brown and overcooked. My boyfriend, who had also ordered food, called to ask what they where willing to do, and before we had even explained what the problem was, the woman who had answered the phone told him that it was his fault, that it always came out like that, and that they would not be willing to do anything to correct the issue. Obviously, they were aware that there had been an issue before it left the kitchen, as she was able to tell us what the problem was before being told. The lack of caring regarding the quality of the food, and the unwillingness to correct a mistake on their part, will ensure that I do not return to their restaurant.
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Kelly Donley
I love this place. Has the best tasting chinese food in the springs. Ive been going here for years and the parking lot is the weirdest but the service is the best. The waitress is so friendly and LOVES children. I used to take my kids here when they were babies and she would keep them entertained while I ate, which was a blessing considering two babies are a handful for a single mother just trying to get a decent meal in. Every other Asian place serves mystery meat and bland fried rice but not this one. My favorite is the sprouts and flavor of the fried rice and how sweet the waitress is to my children, always making the experience special for them. The fried cheese wontons are always made to order and hot and flavored perfectly. The egg drop soup thick and flavorful and full of veggies. Ive never had a bad experience in 5+ years of coming here. I hope this place stays around for a long time.
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Tammy R
If I could give this restaurant less than one star, trust me, I would. I dined there and ate the sesame chicken and pork dumplings. Both tasted a bit old, but nothing too out of the ordinary... Well, within 1 hour I was vomiting my guts up. I proceeded for the next 48 hours to have the worst case of food poisoning Ive ever had in my entire life. I couldnt even keep water down... I was vomitting and having diarrhea so severe that the blood vessels across my face actually broke. This restaurant is a joke, the service was terrible(the hostess could barely take out his earphones to take my order), and it made me so sick I was on the verge of headed to the hospital. Do yourself a favor, avoid this place at all costs.
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Deqwan Howard
Poor phone service. Called to place an order and I couldnt understand the guy. Not only that but he was super rude. I asked him four times what my order was. Each time he was like "what else you want?" I told him I wanted my total and finally he was like "unda fiteen" I told him nevermind and hung up due to the fact I wanted the exact total not just under fifteen. But guess what? Hanging up wasnt enough: he called back!! If someone in America says nevermind and hangs up it means I dont want to order from you anymore!!! Never ordering here again!
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Liz Armstrong
Called for delivery here for the first time and got my food fairly quickly but it was not what I ordered. When I called back to atleast get my right order I was told it was what I asked for. So I asked for the manager and was told I was speaking to him. Then I got hung up on. I also never even recieved a reciet. Good food but so not worth it when you dont even get what you wanted. I will not ever go here again, rude and just not worth your time.
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Ivy Girl
Ok Chinese food, we got an order of chicken pan fried noodles, an order of chicken with broccoli (lunch combo platter), and an order of beef skewers for $24. I was disappointed with the pan fried noodles, if theres a next time I will stick with lo mein. They do give plenty of chicken and vegtables. The beef skewers did not have any taste, had a few bites then discarded the rest. The steamed and fried rice, we liked, nice and moist.
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Sarah S.
Absolutely the WORST service in Colorado Springs. Ordered on a Wednesday, waited over an hour and a half for our food to arrive (we live a mile away) even after calling to check the status on our 45 minute order. When the food arrived it was COLD. Called back, sat on hold for ANOTHER 5+ minutes, and was told to feel free to bring the uneaten food back for a refund. Are you KIDDING me?! Apparently not. #sohangry.
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Carrie Aguayo
That is my favorite Chinese restaurant in town. The food is amazing the service impeccable. I never pass up a chance to stop and enjoy. One specific memory was when my daughter was a small baby, she was very fussy so I asked to take our food to go shortly after ordering, instead of sending us on our way the waitress took my baby and carries her around with her while we ate. Talk about above and beyond !
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Zac Kersey
I really like this place. Wasnt very busy during lunchtime, so it was quiet. The exterior of the building is kinda offputting but inside the atmosphere is nice. The food was great. For $6 I got a huge plate of general Tsos chicken, rice, a fried cheese wanton, an egg roll, and a small bowl on soup. The lady serving was super friendly. My best experience so far.
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Emily Binion
If I could give less than 1 star I would. My children were eating their meals when 1 of them found a HUGE piece of plastic inside the cooked meat. As we straightened the plastic out it was around 3inx4in! Not only was it •disgusting• but the staff was also rude about the situation. We will NEVER be ordering from them again!
