Address: | 1188 W Foothill Blvd, Upland, CA 91786, USA |
Phone: | +1 909-981-4977 |
Site: | kfc.com |
Rating: | 2.9 |
Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–12AM 10AM–12AM 10AM–11PM |
JO
Jose Baldonado
I wont go here ever again. Luckily I dont live nearby. The staff here dont have a concept of what good customer service is. Clearly they dont take pride in their work. I ordered from the drive through only to realize they messed up my order after I left. I drove back and walked into the restaurant to get my missing item. I neglected to realize I didnt get my receipt at the drive through so the staff "disappeared" to the back supposedly trying to pull up a record of my order on the computer. No one told me thats what they were doing. When I asked if there were getting my item I was finally told what was going on. They kept me waiting and really could care less that I was in a hurry. Avoid this place at all costs. There are plenty of other places nearby. I cant imagine other places being worst than this.
TI
Tim Baker
After a long day at work I had a craving for KFC. Knowing it was late, I looked for closing times. This KFC was still open. I arrived at the drive thru 35 minutes prior to closing. I wanted 4 Original Chicken thighs. They said they have no more original. They refused to cook any more. I was third in line and would still be sitting there so I accepted their only option, extra crispy. I paid over $10.00 for this. Drove home only to find 3 pieces in the box and they were like "OLD" they appeared to me as though they were under the heating lamp all day. I was extremely disappointed. I tried calling the following day, but got nowhere. Knowing they were going to gouge me on price, one would figure they would at least make sure the food was decent.
ST
Stephanie Jones
Every time i go get food from this kfc i am always missing half of my order. Im at the point of going out of my way to a diffrent kfc if i have a craving for a chicken bowel and chocolate cake. This kfc needs to fire the pepole they have and get new pepole. How hard is it to get an order right... And i tryed to call so that i may get my cake i payed five $ for at a later time. When i culd get a ride and the phone rings only to be picked up but NO one will ansower its just nothing.. I HATE THIS PLACE! ITS A COMPLETE SCAM OR SOMETHING IS GOING ON LIKE POCKETING THE MONEY FROM THE MISSING FOOD.
JO
Jose Elizalde
Really bad service, it took them about 5 minutes to notice that me and my family were here. Employes were playing around. Talking about their personnal.problems. cashier never offered me drinks i received my order to go when i told her that it was a dine in dinner. Also no utensils in the bag napkings or plates. Really bad cuatomers service.also one of the girls from crew that was leaving put her hand in the chicken conpartment and took a pice on her hand and just walked out of the restaurant. SMH.
ST
Steven Williams
Great service from Daniel my previous review was one star five years ago, i decided to go back and give it a second try. Wow is all i can say. The young man was very polite and helpful. Our order was a 20 piece fill up meal. We wanted to eat at the restaurant but wanted it to go cause it was too much food for me and my wife. Not only did he accommodate us but he also gave us plates to eat on while we where in.
ER
Erin M
This is the third time I have come to this KFC and they didnt have what I wanted. This time they didnt have any bread for the Chicken littles, they were out of Pot Pies all the tables we dirty just like the last time. I work near by and I give up trying to grab a bite to eat for lunch at this location i might as well drive to the next city to eat at a different KFC.
MI
Michael Rett
HORRIBLE! Cold food that took over 20 minutes to get out. Employees were in the back chatting and not working. 2 different people inside restaurant that hasnt purchased anything drinking alcohol The worst was the vulgar music playing loudly over the speaker system. Just awful!!! Dont ever go here!
DE
Deilar Aguilera
So furious right now! I literally waited for 15 minutes to drive up to the window for them to tell me that it will be another 15 minutes!! Seriously?!! Not only that they were so rude and unprofessional its like they dont care of your business! ! Last time I come here! !
YV
Yvonne G
Everything about this place sucks! Dont do it! They serve rotten lettuce in their sandwiches. Staff is rude and unprofessional. Gets orders wrong. Will never return to this KFC again! Save your money! Go to Pollo loco instead lol
TH
Thomas Jensen
First time I came here it was fine, I was satisfied with the service. Second time around the food was already cold, I shouldnt have to heat up fast food, thats why Im getting fast food in the first place! Not coming back.
MY
myles patch
Best lunch weve had at a KFC in a long time. The popcorn nuggets actually had meat in them!!! The potpie didnt even taste frozen and the mashed potatoes were great. Will definitely be coming back soon.
LX
Lxrd Thrvx
Pathetic customer service employees have no respect got my whole order wrong then they tried to deny the fact that they got it wrong and told me their just doing their jobs.
JO
Joe Charogoff
I rarely eat out and the changes at staple FF joints like KFC over the last decade or so are a big reason why. It tastes like wasted money- may as well eat the box.
GI
giovanni mann
Food was great and team members were very friendly and the food I ordered was accurate definitely coming back, one of the best food services Ive ever had
CA
Carlo Santana
Unfriendly staffs, no smile on faces and thisia the 3rd time i visited thia place, they always gets my order wrong. Better go to other place.
AT
Atul Chaudhari
The staff is friendly. I an not sure for why there is low rating. They are busy and still very courteous and not stress out.
VE
Vero Reyes
horrible service spilled a drink all over my arm when I went thru drive thru NEVER AGAIN WILL I COME HERE
CA
Candace Moore
This KFC never has anything! Theyre always out of something. Service is horrible. AVOID THIS LOCATION.
YO
Yolanda Rodriguez
I went in around 4.30 p.m.the cashiers were polite and fast with my order very good service
RO
Rossy Garcia
M encanta atienden muy bien
MA
Matt Patterson
horrible service they forgot ranch they forgot forks they forgot napkins dont go
AL
Alexandra Aguilar
They are the worst customer service ever! I waited 15 minutes for wedges.
SA
sailormoon
Terrible service very dirty and trashy inside the employees are rude...
FR
Frank Rios
The staff was really quick and courteous. My lunch was very tasty.
JA
Jacob P
5 dollar fill up says it all great chicken strips!
SH
Shannon Pender
They often get my order wrong in the drive thru
GL
Glenda Lawrence
They changed the cookies. They are to thick now
CH
Chris Tian
Good service, friendly staff, clean tables
JE
Jesse Casas
Wonderful service.... Food is Delicious
JO
John R. Jones
Inconsistent service, but usually good
MI
Mike Dresen
Count your pieces before you leave
CO
Colin Packer
Good food, priced well
FR
Francisco Yanez
Clean and friendly
KR
krystal almazan
Best service ever
FA
Faisal Manzoor
Fast food
TA
TAKATA socal
Yum