Buffalo Wild Wings
| Address: | 3525 W Carson St #163, Torrance, CA 90503, USA |
| Phone: | +1 310-542-3400 |
| Site: | buffalowildwings.com |
| Rating: | 3.2 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 5
SH
Shane Smith
We LOVE BWW. What a dream it was to find out there was one of our old favorites was down the street. Honestly, Torrance doesnt have the best service anyhow, but this place sets the bar for terrible. I have had multiple soap operas such as: - Despite a 1/4 full restaurant a year ago, not being willing to change just a single one of their TVs to the football game that was showing the defending NFL champions play. I think it was a Patriots-Colts regular season game and instead they were showing games like Cincy and Cleveland. My family, and two other groups in Patriots geared walked out. I got in to it with the manager (I believe) on this and after talking with him, the rest of the service made perfect sense given him being the leader. - Another time MNF interfered with some UFC thing. I get catering to demand (though I dont believe MNF would lose, but maybe). You couldnt get in to watch the game without paying the UFC cover and being ostracized over in a corner on one TV. Seriously? - How about a hockey game? Wishful thinking when it comes to this location. Okay, seriously, if you really work with them and it is empty, you can usually help someone to find a hockey game to put it on a screen but it takes some customer effort. After finally writing this place off, we decided to "beat the system" by just doing take-out instead. UNTIL, we were told that orders over $30 (if I recall) had to be made in person. Of course, it takes a rocket scientist to figure out that if you are getting stood up on take-outs, which I assume is the case here, you could easily implement a charge now over the phone policy to make sure you dont lose your product due to a no-show. Of course, coming in and placing a take-out order means you get the whole wait forever experience. FOILED. I have had a number of REALLY good servers at this location though and frankly, I always felt bad for them. It looks like it is a really hard place to do a great customer service job. Whenever we go out of town, we usually duck in to the local, non-Torrance, BWW and the experience is 400 times better. I wish corporate would care enough to come in and turn this place around. Its such a great and convenient location. I go back periodically hoping they have changed, but no luck so far.
SA
Sabre Tech
Ok so let me tell you a story of the most terrible customer service experience I just had with the GM of Buffalo Wild Wings in Torrance... Went in last night for a friend birthday their 8 of us, separate bills, Gratutiy 18% added to each bill. Server was awesome. But because there was a miscalulation on my bill the server took an additional $12.50. I call this morning to correct the discrepancy and had to wait for the GM named JC to get it in. Never got a call from so I called back at 6pm. We went back and forth for which the solution was that he (JC) would have his server give me back the $12.50 and that I would need to go to BWW and he would hand it to me. really you are making your server apologize and hand me back $12.50 out of his pocket. I went to BWW not to get the $12.50 but to give this dumbass of a GM a piece of my mind. And he got an earful, why in world would you as a GM make a customer confront the server, why did you not just handle it on the phone but this dumbass never apologized for the error and acted like it was my fault. There should be no reason for a customer be handed money back from a server. I apologized to the server that he and to talk to me and told him that Im not here to get that money back but Im here to give your GM and piece of my mind. I will never eat there again and I will make it know to whomever is listening that BWW GM Named JC is a complete dumbass.
A
A Private User
Firstly our orders were messed up and took a long time to get to us and even longer to get them right. I asked to substitute wedges for the fries and instead got fries and an extra to share box of wedges. The difference in price 50c compared to 4.99. I asked to correct the order and nothing happened. Later on I was charged for the extra wedges and told sorry theres nothing we can do about it. We were in a group and after everyone had paid we were told (accused) that one of us had not paid. As everyone of us had we can only assume that the cashier was either pocketing some cash, charging us for someone elses meal or charging us for all the extra things they made wrong on our order. One member of our group ended up paying twice to cover the "unpaid" remainder. An 18% gratuity was automatically added because of the large group which while the usual practice I felt cheated on because had I the choice to actually tip reflecting the service it would not have been that much. The food was ok. Fast food quality in a bar setting. Members of my group love spicy wings and their blazing didnt do much for them. I would not recommend this place, go elsewhere!
BE
Bernie Adalem
It must be a great place if you prefer watching a rerun of last season Monday Night Football or some old dude in a sweatshirt talking to the camera (which the empty chairs at the bar were lip reading with fascination) over a World Championship Soccer Final or the United States Mens National Team live in a regional championship tournament. That appears to be the preference of GM Herschel at the Torrance CA Fashion Mall BWW. A father with teenage son sitting in the far corner watching the U20 final at half time asked there server about the USMNT game and she came back and told them "No were showing the LA Galaxy game in 8 hours, you can come back then". I went to BJs Restaurant and Brewhouse next door. The two games had to share the one big screen behind the bar but I got to see both games and the food and beer and service were much better. So I leave Master Hershel to his pristine unspoiled empty barstools and year old re-runs as he is the Master of His Domain and now free from the irritating desires of former customers.
DE
death- demon13
The only reason why I am giving a 2 star is because the food was "ok". Decided to try this resturaunt out because it was conveniently located outside the mall. It didnt take us long to sit at a table for 3 but the service was one of the worst customer service I have had in a long time. Asked for 3 drinks and it took 10 minutes. The food took a while, but that can be excused because food takes a while to make. We waited another 15 minutes for a waiter to come so we can get 3 more drinks. Took them another 10 minutes to bring 2 drinks, even though we asked for 3. We waited again another 7 minutes for the last drink. Asked for the bill later on and it took nearly 20 minutes for a bill to come. They are lucky we didnt just walk out the place. The only reason i would go back to this specific location is if its super empty.
