Pikanhas Brazilian Steakhouse
| Address: | 25 W Richmond Ave, Point Richmond, CA 94801, USA |
| Phone: | +1 510-237-7585 |
| Site: | pikanhassteakhouse.com |
| Rating: | 4.1 |
| Working: | 11AM–3PM 11AM–3PM 11AM–3PM 11AM–3PM 11AM–3PM 12–8PM 12–8PM |
Location
Photos 100
Reviews 9
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Sharon J
I was inspired to dine here after purchasing a Groupon. I decided to go with two other guests. Since my groupon expired, I decided to apply the price I paid towards the bill. The person we thought was a waitress said "no we couldnt use it we had to use it Monday through Thursday. I explained that Monday through Thursday was for the original deal, but now Im just using the money that I paid for the Groupon, she stated so rudely "No you cannot use it you have to come back Monday through Thursday to use the price you pay for the Groupon" and walked away. I took a moment and read the rules for Groupon, it didnt state that, so I asked the waiter to go get her so that I could talk to her about what I just read, she refused to come back to the table and told him to tell us shes too busy. A minute later we saw her walk over in the area where we were eating and she totally ignored us and went back in the kitchen. The gentleman came over to the table who I thought was the waiter and I ask for the manager or owner, he politely told me that he was the manager and she was the owner. I nearly died, to think that in this economy with so many options. Although manager was far nicer than the owner, he had no control over accepting that Groupon. We sat there for 10 minutes awaiting her return to discuss the matter . The manager returned again stating that she was not going to come to the table, she was too busy. The owner of the restaurant was nowhere to be found . She went into hiding . That needless to say was our first and last. I have never been treated so rudely, especially by an owner. The Groupons face value is worth $22, the bill was $85. We wouldnt have eaten there if we didnt have the money to pay the bill, but just the fact that I had this expired groupon , why cant I apply the money that I paid? the way the owner handled the situation was so unprofessional, then to literally go into hiding. And when I told the manager to tell her that I was going to write a review on Yelp she said "I dont care write a review, and you can call Groupon to get your money back " Stella Froes, I believe thats the owners name is so unprofessional. Word to the wise..... Dont here. The food was overpriced, plenty of sausage, chicken wings and ribs werent even cooked properly, tough cuts of meats, and the said 14 cuts of meat. Well we had sausage and chicken every way you can cook it, overcooked rice and pasta. Not a great experience overall.
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Doug
Would be great if staff was trained better. Food is good. Prices are a little high, but the restaurant is dealing with an expensive segment of foods offered. We were just there last weekend. There were two girls working the front desk that were more interested in their phones than the customer. We were the only customers in the restaurant. No service. Asked 4 times for water. The staff kept coming to the buffet to eat but on one checked on us at all. The kitchen was blasting rap music while the front eating areas listened to popular funk music concerts off of you tube that were on one of the girls phones or the ipad stuffed behind the TV. I speak Portuguese and i could tell it was you tube videos of live performances as there were some really bad, low class language being broadcasted in the restaurant. We complained 3 times. One of the girls, a hostess with dirty blonde hair finally came over and told the kitchen to turn off their music. The hosts didnt turn off the bad language music in the eating area. I want to support this place, I just cant keep giving them chances and wasting money.
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McKenna Thayn
Super disappointed! Last seating was apparently at 7:15 and we arrive 7:14 excited to eat and drink after a tournament in SF, but the door was locked and no one came until 7:19 to tell us we missed the last seating. Seriously? Terrible service your posted hours are until 8 and the door being locked is not only dangerous but incredibly unprofessional. The young lady told me through a shut and locked door they were closed, finally came over and explained the door was locked before 8 because of last seating. I should mention three other families were seated inside so its not as if we were crashing an empty house. The food has always been decent but nothing to write home about. We always considered it more homestyle churrasco and the cheap price made it a preferred spot. Guess you do get what you pay for.
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Bridgette Maxwell
Rice, Beans, Potato Salad, & Meat.... what else a can a true Brasilian ask for... and only $14.95!!! I am American/Brasilian. I was raised in Brasil and moved to the states. If there is one thing I know is my Brasilian Food. All those over priced Brazilian Steakhouses are just for show with their big salad bars and fancy tables... You go to a Steak house to eat STEAK!!!! not some fancy salad. If you want a salad go to Salad bar! Im sure youll find some salad! This place is exactly what steakhouse in Brasil are like. Went I went here it took me back away back to when I was a teenager in Brazil. not to mention they have chicken hearts!!!! YUMMMIE! Which if you are any kinda of Brazilian steak house you should have because EVERY STEAKHOUSE in Brasil has Chicken Hearts! :) GREAT VALUE!!!!
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Margaret Jefferson
Exceptional meal, exceptional service. We drove for an hour in the rain and they accommodated after their regular lunch hour. The cheese steak pikanha steak were great. The salad bar was wonderful but dont get too much because the meat is amazing. Mmmm the pork skin was awesome. And finally the cheese puff bread and the banana and pineapple were a phenomenal finish. Put them together and it is the best dessert ever. Mmmm I love this place.
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Lucas Coelho Figueiredo
I am Brazilian and I have to say that is difficult to find Brazilian Restaurants like this one. The food was really amazing and authentic, and the staff was really friendly and helpful. The price of the Rodizio (unlimited Brazilian Barbecue) was really good, comparing to other places like Fogo de Chão. Ive been to all those other Brazilian Barbecue places here in the US but in Pikanhas was by far my best experience
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Teran Amaral
Beautiful restaurant, nice polite staff, clean, priced well. The food...not my thing. I LOVE every kind of food, but I found everything at the buffet to be bland, undercooked, underseasoned, overmashed, overspiced, or overcooked to basic starches. The meats were delicious though. But you cant get just the meat so I wouldnt ever go back...bummer buffet.
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Debora Rodrigues
CRAP! HORRIBLE CUSTOMER SERVICE!! MOVED OUR TABLES WHEN WE WERE GETTING FOOD WITHOUT ASKING. WANTED TO ORDER A DRINK BUT THE WAITRESS NEVER CAME BY, HAD TO END UP ASKING ONE OF THE GUYS THAT WAS SERVING MEAT TO HELP ME OUT, THEN THEY CHARGER A 18% FEE FOR "SERVICE" BECAUSE WE HAD 6 PEOPLE AT OUR TABLE, I DONT THINK THEY KNOW WHAT SERVICE MEANS!
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Rue Mapp
Great service, and food! I am very happy to have found this local place after being introduced to the concept in Salt Lake City on a recent business trip. It was my sons birthday, so it was a perfect thing to do with a growing boy and his friends! The staff even comped a dessert of his choice. Lovely location, and very easy parking too!
