Iong Kee Sea Food Restaurant
| Address: | 15423 Chatsworth St, Mission Hills, CA 91345, USA |
| Phone: | +1 818-891-1068 |
| Rating: | 2 |
| Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10PM 11AM–10PM 11AM–9:30PM |
Location
Photos 4
Reviews 7
ZA
Zaziki Komo
Ive been to Iong Kee at least six times and it was a progressively worse experience each visit. There are two glaring issues with this restaurant. One is that the quality of the food does not match up with the price, youll get food just above fast food quality for restaurant prices. Most times I visited, I ordered the Orange Peel Chicken and I routinely find that about a third of the chicken is overcooked and too chewy to properly consume. The rice is also poorly seasoned and often clumped up and dry. It more or less became a lottery each bite if the particular piece of chicken on my fork was actually going to go down my esophagus or not. The real issue here, though, is the service. Every single time Ive gone there its been the same hostess, an older Asian woman, and shes always been the only person serving tables and taking orders. The service she provides is always terrible and she always seems to have an attitude that implies she doesnt want you there. You might think its because shes working alone in a restaurant, but almost every visit my table was the only one she had to serve. I finally decided to stop giving this place a chance a few days ago when I visited and there was one other family sitting in another booth. We ordered our meal and our customary small bowl of soup arrived, followed shortly after by rice that was poorly cooked and looked like it had been scraped out of tupperware - it tasted no more fresh than it looked. During this time a few other families arrived and there were four parties present. She proceeded to take their orders, then about ten minutes after delivering our rice, she delivered two plates of food, though wed ordered three. We expected she was going to go get the third, but she simply occupied herself setting tables and bringing soup and tea out for the other parties, but ultimately about five minutes later the third plate arrived. We ate and requested boxes and the check, but neither arrived... ever. About 80 minutes after sitting down, we finally got fed up and demanded the check, though had to wait because she was on the phone taking an order. Then, we had to go get the boxes from her station ourselves because she literally never took the time to assist us. Keep in mind that she wasnt just busy - she was incompetent. Another party came in after us, was served, paid, and left long before she gave us our check, and we did ask for it before they paid and left. When we paid, we did so with a debit card, but we decided that we wouldnt tip because we were frustrated with the poor service. She returned to us and actually demanded that we add a tip to the payment, but we refused, so she threw a verbal fit and threw the check and card on the table for us to sign. We departed after paying, but I came back to grab a pair of glasses left on the table to find her bussing our table (glad I got there before she noticed the glasses under a napkin) and she was yelling about it to other customers, claiming her service was good because she delivered us water refills four times (which isnt entirely true.) In the end, I can accept incompetence from an employee, I can accept bad service, I can accept bad quality food. I can chalk all these up to her culture, to a bad day, to the restaurants quality. But for her to throw a fit and demand a tip, then get angry when we refused (and mind you, we did so politely - no voices raised, no insults used) was what convinced me to never come back. Thats not how you run a business, not how you treat customers, and a simple soft-spoken apology wouldve salvaged our patronage.
JO
John Smith
As described by other reviewers, the service here is terrible and the owner is extremely rude. I once came in here with my wife for some lunch and after sitting there for 15 minutes without any service and the owner continuously walking right by us and ignoring us each time, I politely said "Excuse me, please...", she glared at us and kept walking. Look, Im human and I understand service being delayed when it is a busy place (we were one of two families in there, so it wasnt busy at all), but this was inexcusable. I dont take kindly to that kind of treatment, so I promptly got up and left. That said, their food is excellent, so if you can stand being treated like dirt, go ahead and visit this place. If being treated like something stuck to the bottom of the owners shoe doesnt appeal to you, there are plenty of other, better options just down the street.
AL
Alejandra Orozco
To be honest i dont know how this place is still in business. The food was bad. And i dont mean just bad i mean really bad that i even had to write a review on it. I would not reccomend this place unless ur on a budget and have no choice. Food is bad and tasteless
A
A Private User
They chare you by tip 15% they tell you in the end when your done eating the sing is in side in the edge we had to pay 50.95¢ just for four plats, four people and over in your party have to pay more!!!!!!
JO
John Lewis
Tried to make an order to go. The woman abruptly said "not right now, were closed between 3 and 5". RUDE. And a really DUMB way to run a business. I hope no one ever eats there.
LI
Liz Tungate
The food is delicious, especially the rock cod fish. Any dish you order will not disappoint you.
AE
Aeris
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